2024 Nicor Gas Customer Survey Education Effectiveness Survey Question Title * 1. County OK Question Title * 2. Do you live close to a propane or natural gas pipeline? Yes No I do not know OK Question Title * 3. Who should you call prior to beginning any digging or other excavation to help reduce the risk of damaging a natural gas line or other underground utility? 811 911 511 Nicor Gas I do not know OK Question Title * 4. Since natural gas is odorless, an odorant called "mercaptan" is added so you can smell it. What would you think it smells like? Garlic Rotten egg Roses I do not know Other (please specify) OK Question Title * 5. What are the signs of the natural gas leak? Blowing dirt, discolored vegetation or continued bubbling in standing water Hissing or roaring noise of natural gas escaping Rotten Egg Smell All of the above OK Question Title * 6. If you smell the rotten egg odor associated with natural gas, what should you do? Leave the area immediately and move safe distance away Avoid using any sources of ignition, as natural gas can ignite from spark or open flame Call Nicor Gas or 911 from a location away from the odor Stay away until it is safe to return All of the above OK Question Title * 7. What are the potential hazards of natural gas? Fire Explosion Asphyxiation All of the above OK Question Title * 8. In the last 12 months, have you been contacted or received written information from Nicor Gas regarding pipeline safety? Yes No OK Question Title * 9. If yes, what was the source: Telephone call Mail Visit or in-person meeting E-mail Sign or billboard Other OK Question Title * 10. Do you know how to contact Nicor Gas if there is an incident or if you need more information? Yes No OK Question Title * 11. Overall, do you feel that Nicor Gas has a adequate public safety awareness program? Strongly Disagree Disagree Neither agree nor disagree Agree Strongly Agree Strongly Disagree Disagree Neither agree nor disagree Agree Strongly Agree OK COMPLETE