Customer Feedback Survey

Pennsylvania Department of Revenue

Thank you for taking the time to provide feedback to the Pennsylvania Department of Revenue.

We have designed this survey to take less than one minute and your valuable input will help shape our services to better serve our taxpayers.

Taxpayer information is confidential and protected by state and federal laws. To prevent the disclosure of tax information, please do not include social security numbers, tax identification numbers, or any other sensitive tax information with your responses. Please contact our Customer Service Center for answers to specific tax questions.

Question Title

* What was the purpose of your visit?

File or pay taxes

File tax appeal

Find sales tax rate or taxability of an item

Get a form or publication

Update account information

Where's my Personal Income Tax refund?

Where's my Property Tax/Rent Rebate?

Online Customer Service Center

Other (please specify)

Question Title

* What method of Department of Revenue contact prompted your interaction?

Website Visit

Phone Call (to or from the Department)

Office Visit

Mail (notice or other correspondence received)

Other