Breath of Prince SC Training - Module 3

Module 3: Our Service

Watch the video in its entirety then answer the questions below completely to get full credit.

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* 1. Write an example of a service consistency breakdown that happens in your department. Explain how this breakdown affects a guests experience.

(For example, a service consistency breakdown in Housekeeping could be not having enough towels on your cart when cleaning a room and the outcome would be it affects the timeliness of completing a room, or requires a runner to come bring you additional items)

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* 2. List 3 innovative ideas you have for your department:

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* 3. What are the ingredients of a positive first impression?

Introduce yourself, good eye contact, genuinely care

Rush the guest, don't engage, forget to use their name

Ignore the guest and tell them you forgot to wear your name-tag

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* 4. Enter your Information below to get credit for completing Module 3 - Our Service

Enter your Legal Last Name, First Name:

Enter your Employee ID: