Book with sunflower on cover

Customer Satisfaction Survey

1.What was the reason for your visit to the library? (Check all that apply.)(Required.)
2.Please indicate your level of satisfaction concerning customer service by rating the following statements:(Required.)
Not Satisfied
Somewhat Satisfied
Satisfied
Very Satisfied
N/A
Library staff treats me fairly.
Library staff are professional in their dealings with me.
Library staff are friendly.
Library staff are interested in me and my needs.
Library staff are knowledgeable.
Library staff provides quality service.
Library staff responds in a timely manner.
Library staff are easy to approach.
3.Please indicate your level of satisfaction concerning the facilities by rating the following statements.(Required.)
Not Satisfied
Somewhat Satisfied
Satisfied
Very Satisfied
N/A
Computers and electronic equipment are accessible in the library.
Printing, photocopying, and/or fax services are adequate.
The library's collection meets my research needs.
Group study areas are adequate
Library staff keeps me informed about new services and collections.
Library space is adequate.
Library hours of operation are adequate.
4.Please indicate your level of satisfaction concerning the library's resources by rating the following statements.(Required.)
Do Not Agree
Somewhat Agree
Agree
Strongly Agree
N/A
Recommendations for new or different resources are listened to by the library staff.
I find that there are always resources available that address my informational needs.
The library staff provides assistance when I need it.
I usually find the resources I need.
Borrowing resources policies and procedures are clearly stated.
Resources are easy to find.
Resources are current and relevant.
Resources are appropriate for my informational needs.