SmartSTRHost Survey

Short Term Rental Survey (SmartSTRHost.com)

I've been an STR host since 2014. I have created this survey to get statistically reliable responses to common questions with the goal of helping you make the right decisions based on your STR situation. How satisfied are you with the platforms, what is the average check-in and check-out times, what is the % of hosts that allow pets, host challenges, etc. Answers to these, and other questions, depends on your hosting situation (nightly price, room vs whole house, etc).

Responses will be broken out by major host situation differences, such as "home sharing" vs "renting entire home" as well as responses by platform depending on the amount of responses.

Ideally this will be a regularly updated questionnaire with additional topics and more detailed information.

Thank you in advance for your participation. Participants will receive group survey results (no personal information will be shared).

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* 1. Do you rent a room (home share) or do you rent an entire home/STR?

Rent out a private room in our STR that we occupy

Rent out a private room in our STR that we DO NOT occupy

Rent our entire STR that we occupy when vacant

Rent our entire STR that we DO NOT occupy when vacant

Other (please specify)

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* 2. How many STR's do you have? (number)

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* 3. For your main STR...

How many bedrooms does your STR have?

How many beds does your STR have?

How many bathrooms does your STR have?

How many people does your STR sleep?

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* 4. What is your check in time?

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* 5. What is your check out time?

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* 6. What is your minimum night stay?

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* 7. What is your maximum night stay?

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* 8. What year did you start your STR?

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* 9. What city and state is your STR?

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* 10. Do you provide your guests keys or do you provide keyless entry?

Guests need a key

Keyless entry

Other (please specify)

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* 11. What platforms do you list your property? (one choice per line)

	Currently use	Have used in the past	Have considered it	Have heard of it	Never heard of it	May try it in the future
Airbnb	Airbnb Currently use	Airbnb Have used in the past	Airbnb Have considered it	Airbnb Have heard of it	Airbnb Never heard of it	Airbnb May try it in the future
VRBO/HomeAway	VRBO/HomeAway Currently use	VRBO/HomeAway Have used in the past	VRBO/HomeAway Have considered it	VRBO/HomeAway Have heard of it	VRBO/HomeAway Never heard of it	VRBO/HomeAway May try it in the future
Booking.com	Booking.com Currently use	Booking.com Have used in the past	Booking.com Have considered it	Booking.com Have heard of it	Booking.com Never heard of it	Booking.com May try it in the future
TripAdvisor	TripAdvisor Currently use	TripAdvisor Have used in the past	TripAdvisor Have considered it	TripAdvisor Have heard of it	TripAdvisor Never heard of it	TripAdvisor May try it in the future
Trip.com	Trip.com Currently use	Trip.com Have used in the past	Trip.com Have considered it	Trip.com Have heard of it	Trip.com Never heard of it	Trip.com May try it in the future
Wimdu	Wimdu Currently use	Wimdu Have used in the past	Wimdu Have considered it	Wimdu Have heard of it	Wimdu Never heard of it	Wimdu May try it in the future
FlipKey	FlipKey Currently use	FlipKey Have used in the past	FlipKey Have considered it	FlipKey Have heard of it	FlipKey Never heard of it	FlipKey May try it in the future
Furnished Finder	Furnished Finder Currently use	Furnished Finder Have used in the past	Furnished Finder Have considered it	Furnished Finder Have heard of it	Furnished Finder Never heard of it	Furnished Finder May try it in the future
My own website	My own website Currently use	My own website Have used in the past	My own website Have considered it	My own website Have heard of it	My own website Never heard of it	My own website May try it in the future

Other (please specify)

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* 12. How satisfied are you with the following platforms? (one choice per line)

	Have never used	Extremely satisfied	Very satisfied	Satisfied	Neutral	Very unsatisfied	Extremely unsatisfied
Airbnb	Airbnb Have never used	Airbnb Extremely satisfied	Airbnb Very satisfied	Airbnb Satisfied	Airbnb Neutral	Airbnb Very unsatisfied	Airbnb Extremely unsatisfied
VRBO/HomeAway	VRBO/HomeAway Have never used	VRBO/HomeAway Extremely satisfied	VRBO/HomeAway Very satisfied	VRBO/HomeAway Satisfied	VRBO/HomeAway Neutral	VRBO/HomeAway Very unsatisfied	VRBO/HomeAway Extremely unsatisfied
Booking.com	Booking.com Have never used	Booking.com Extremely satisfied	Booking.com Very satisfied	Booking.com Satisfied	Booking.com Neutral	Booking.com Very unsatisfied	Booking.com Extremely unsatisfied
TripAdvisor	TripAdvisor Have never used	TripAdvisor Extremely satisfied	TripAdvisor Very satisfied	TripAdvisor Satisfied	TripAdvisor Neutral	TripAdvisor Very unsatisfied	TripAdvisor Extremely unsatisfied
Trip.com	Trip.com Have never used	Trip.com Extremely satisfied	Trip.com Very satisfied	Trip.com Satisfied	Trip.com Neutral	Trip.com Very unsatisfied	Trip.com Extremely unsatisfied
Wimdu	Wimdu Have never used	Wimdu Extremely satisfied	Wimdu Very satisfied	Wimdu Satisfied	Wimdu Neutral	Wimdu Very unsatisfied	Wimdu Extremely unsatisfied
FlipKey	FlipKey Have never used	FlipKey Extremely satisfied	FlipKey Very satisfied	FlipKey Satisfied	FlipKey Neutral	FlipKey Very unsatisfied	FlipKey Extremely unsatisfied
Furnished Finder	Furnished Finder Have never used	Furnished Finder Extremely satisfied	Furnished Finder Very satisfied	Furnished Finder Satisfied	Furnished Finder Neutral	Furnished Finder Very unsatisfied	Furnished Finder Extremely unsatisfied
My own website	My own website Have never used	My own website Extremely satisfied	My own website Very satisfied	My own website Satisfied	My own website Neutral	My own website Very unsatisfied	My own website Extremely unsatisfied

Other (please specify)

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* 13. What challenges do you encounter as a host?

	Always	Usually	Sometimes	Rarely	Never
Neighbor complaints	Neighbor complaints Always	Neighbor complaints Usually	Neighbor complaints Sometimes	Neighbor complaints Rarely	Neighbor complaints Never
Last minute cancellations (same day or during stay)	Last minute cancellations (same day or during stay) Always	Last minute cancellations (same day or during stay) Usually	Last minute cancellations (same day or during stay) Sometimes	Last minute cancellations (same day or during stay) Rarely	Last minute cancellations (same day or during stay) Never
Involved the police to help you solve a problem with a guest	Involved the police to help you solve a problem with a guest Always	Involved the police to help you solve a problem with a guest Usually	Involved the police to help you solve a problem with a guest Sometimes	Involved the police to help you solve a problem with a guest Rarely	Involved the police to help you solve a problem with a guest Never
Guests request early check-in time	Guests request early check-in time Always	Guests request early check-in time Usually	Guests request early check-in time Sometimes	Guests request early check-in time Rarely	Guests request early check-in time Never
Guest who refuses to leave (squatter)	Guest who refuses to leave (squatter) Always	Guest who refuses to leave (squatter) Usually	Guest who refuses to leave (squatter) Sometimes	Guest who refuses to leave (squatter) Rarely	Guest who refuses to leave (squatter) Never
Guests request late check-out time	Guests request late check-out time Always	Guests request late check-out time Usually	Guests request late check-out time Sometimes	Guests request late check-out time Rarely	Guests request late check-out time Never
Theft from guests	Theft from guests Always	Theft from guests Usually	Theft from guests Sometimes	Theft from guests Rarely	Theft from guests Never
Overall guests give me headaches	Overall guests give me headaches Always	Overall guests give me headaches Usually	Overall guests give me headaches Sometimes	Overall guests give me headaches Rarely	Overall guests give me headaches Never
Guests trying to scam you for refunds/free nights, etc	Guests trying to scam you for refunds/free nights, etc Always	Guests trying to scam you for refunds/free nights, etc Usually	Guests trying to scam you for refunds/free nights, etc Sometimes	Guests trying to scam you for refunds/free nights, etc Rarely	Guests trying to scam you for refunds/free nights, etc Never
Last minute cancellations (within a week)	Last minute cancellations (within a week) Always	Last minute cancellations (within a week) Usually	Last minute cancellations (within a week) Sometimes	Last minute cancellations (within a week) Rarely	Last minute cancellations (within a week) Never
Guests forgetting items and requesting you to send to them	Guests forgetting items and requesting you to send to them Always	Guests forgetting items and requesting you to send to them Usually	Guests forgetting items and requesting you to send to them Sometimes	Guests forgetting items and requesting you to send to them Rarely	Guests forgetting items and requesting you to send to them Never
Poor guest communication response time	Poor guest communication response time Always	Poor guest communication response time Usually	Poor guest communication response time Sometimes	Poor guest communication response time Rarely	Poor guest communication response time Never
Involved your chosen platform (Airbnb/VRBO, etc) to help you solve a problem with a guest	Involved your chosen platform (Airbnb/VRBO, etc) to help you solve a problem with a guest Always	Involved your chosen platform (Airbnb/VRBO, etc) to help you solve a problem with a guest Usually	Involved your chosen platform (Airbnb/VRBO, etc) to help you solve a problem with a guest Sometimes	Involved your chosen platform (Airbnb/VRBO, etc) to help you solve a problem with a guest Rarely	Involved your chosen platform (Airbnb/VRBO, etc) to help you solve a problem with a guest Never

Other (please specify)

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* 14. Do you...

	Always	Usually	Sometimes	Rarely	Never	Plan to do in the future
manage your STR?	manage your STR? Always	manage your STR? Usually	manage your STR? Sometimes	manage your STR? Rarely	manage your STR? Never	manage your STR? Plan to do in the future
allow pets?	allow pets? Always	allow pets? Usually	allow pets? Sometimes	allow pets? Rarely	allow pets? Never	allow pets? Plan to do in the future
allow instant booking?	allow instant booking? Always	allow instant booking? Usually	allow instant booking? Sometimes	allow instant booking? Rarely	allow instant booking? Never	allow instant booking? Plan to do in the future
have exterior cameras at your STR?	have exterior cameras at your STR? Always	have exterior cameras at your STR? Usually	have exterior cameras at your STR? Sometimes	have exterior cameras at your STR? Rarely	have exterior cameras at your STR? Never	have exterior cameras at your STR? Plan to do in the future
have interior cameras at your STR?	have interior cameras at your STR? Always	have interior cameras at your STR? Usually	have interior cameras at your STR? Sometimes	have interior cameras at your STR? Rarely	have interior cameras at your STR? Never	have interior cameras at your STR? Plan to do in the future
greet your guests upon arrival?	greet your guests upon arrival? Always	greet your guests upon arrival? Usually	greet your guests upon arrival? Sometimes	greet your guests upon arrival? Rarely	greet your guests upon arrival? Never	greet your guests upon arrival? Plan to do in the future
interact (in person) with your guests before/during/after their stay?	interact (in person) with your guests before/during/after their stay? Always	interact (in person) with your guests before/during/after their stay? Usually	interact (in person) with your guests before/during/after their stay? Sometimes	interact (in person) with your guests before/during/after their stay? Rarely	interact (in person) with your guests before/during/after their stay? Never	interact (in person) with your guests before/during/after their stay? Plan to do in the future
accept bookings outside of platforms?	accept bookings outside of platforms? Always	accept bookings outside of platforms? Usually	accept bookings outside of platforms? Sometimes	accept bookings outside of platforms? Rarely	accept bookings outside of platforms? Never	accept bookings outside of platforms? Plan to do in the future
allow smoking inside your STR?	allow smoking inside your STR? Always	allow smoking inside your STR? Usually	allow smoking inside your STR? Sometimes	allow smoking inside your STR? Rarely	allow smoking inside your STR? Never	allow smoking inside your STR? Plan to do in the future
require additional ID before guests arrive?	require additional ID before guests arrive? Always	require additional ID before guests arrive? Usually	require additional ID before guests arrive? Sometimes	require additional ID before guests arrive? Rarely	require additional ID before guests arrive? Never	require additional ID before guests arrive? Plan to do in the future
accept guests that do not have any reviews?	accept guests that do not have any reviews? Always	accept guests that do not have any reviews? Usually	accept guests that do not have any reviews? Sometimes	accept guests that do not have any reviews? Rarely	accept guests that do not have any reviews? Never	accept guests that do not have any reviews? Plan to do in the future
allow back-to-back bookings (same day check out/check in)?	allow back-to-back bookings (same day check out/check in)? Always	allow back-to-back bookings (same day check out/check in)? Usually	allow back-to-back bookings (same day check out/check in)? Sometimes	allow back-to-back bookings (same day check out/check in)? Rarely	allow back-to-back bookings (same day check out/check in)? Never	allow back-to-back bookings (same day check out/check in)? Plan to do in the future
change your nightly rates often? (more than 1x per week)	change your nightly rates often? (more than 1x per week) Always	change your nightly rates often? (more than 1x per week) Usually	change your nightly rates often? (more than 1x per week) Sometimes	change your nightly rates often? (more than 1x per week) Rarely	change your nightly rates often? (more than 1x per week) Never	change your nightly rates often? (more than 1x per week) Plan to do in the future
change your nightly rates often? (more than 1x per month)	change your nightly rates often? (more than 1x per month) Always	change your nightly rates often? (more than 1x per month) Usually	change your nightly rates often? (more than 1x per month) Sometimes	change your nightly rates often? (more than 1x per month) Rarely	change your nightly rates often? (more than 1x per month) Never	change your nightly rates often? (more than 1x per month) Plan to do in the future
promote/advertise your STR outside of the platforms?	promote/advertise your STR outside of the platforms? Always	promote/advertise your STR outside of the platforms? Usually	promote/advertise your STR outside of the platforms? Sometimes	promote/advertise your STR outside of the platforms? Rarely	promote/advertise your STR outside of the platforms? Never	promote/advertise your STR outside of the platforms? Plan to do in the future
have your own direct booking website?	have your own direct booking website? Always	have your own direct booking website? Usually	have your own direct booking website? Sometimes	have your own direct booking website? Rarely	have your own direct booking website? Never	have your own direct booking website? Plan to do in the future
give discounts when guests ask?	give discounts when guests ask? Always	give discounts when guests ask? Usually	give discounts when guests ask? Sometimes	give discounts when guests ask? Rarely	give discounts when guests ask? Never	give discounts when guests ask? Plan to do in the future
get return guests?	get return guests? Always	get return guests? Usually	get return guests? Sometimes	get return guests? Rarely	get return guests? Never	get return guests? Plan to do in the future
get International guests? (outside your country)	get International guests? (outside your country) Always	get International guests? (outside your country) Usually	get International guests? (outside your country) Sometimes	get International guests? (outside your country) Rarely	get International guests? (outside your country) Never	get International guests? (outside your country) Plan to do in the future
allow local residents to rent?	allow local residents to rent? Always	allow local residents to rent? Usually	allow local residents to rent? Sometimes	allow local residents to rent? Rarely	allow local residents to rent? Never	allow local residents to rent? Plan to do in the future
charge for early check-in or late check-out?	charge for early check-in or late check-out? Always	charge for early check-in or late check-out? Usually	charge for early check-in or late check-out? Sometimes	charge for early check-in or late check-out? Rarely	charge for early check-in or late check-out? Never	charge for early check-in or late check-out? Plan to do in the future

Other (please specify)

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* 15. What is your average week night rate? Sunday-Thursday

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* 16. What is your average weekend night rate? Friday-Saturday

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* 17. What do you charge for cleaning?

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* 18. On average, how many nights does the average guest book your STR?

1 night

2 nights

3 nights

4-5 nights

6-9 nights

10-13 nights

14-20 nights

21-29 nights

1 month

2 months or more

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* 19. What is your cancellation Policy

Flexible

Flexible or Non-refundable

Moderate

Moderate or Non-refundable

Firm

Firm or Non-refundable

Strict

Strict or Non-refundable

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* 20. Estimate what percent of available days you were booked in the past 12 months

50%

100

Clear

i We adjusted the number you entered based on the slider’s scale.

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* 21. Your STR photographs

All our photos were taken by a professional photographer

Some of our photos were taken by a professional photographer

All our photos are amateur photos

Other (please specify)

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* 22. In terms of bookings, in general, how have bookings been for your STR?

	More bookings than expected	Bookings were as expected	Fewer bookings than expected	Too early to answer
Jan-Nov 2022	Jan-Nov 2022 More bookings than expected	Jan-Nov 2022 Bookings were as expected	Jan-Nov 2022 Fewer bookings than expected	Jan-Nov 2022 Too early to answer
December 2022	December 2022 More bookings than expected	December 2022 Bookings were as expected	December 2022 Fewer bookings than expected	December 2022 Too early to answer
Q1 2023	Q1 2023 More bookings than expected	Q1 2023 Bookings were as expected	Q1 2023 Fewer bookings than expected	Q1 2023 Too early to answer
Q2 2023	Q2 2023 More bookings than expected	Q2 2023 Bookings were as expected	Q2 2023 Fewer bookings than expected	Q2 2023 Too early to answer
Q3 2023	Q3 2023 More bookings than expected	Q3 2023 Bookings were as expected	Q3 2023 Fewer bookings than expected	Q3 2023 Too early to answer
Q4 2023	Q4 2023 More bookings than expected	Q4 2023 Bookings were as expected	Q4 2023 Fewer bookings than expected	Q4 2023 Too early to answer

Other (please specify)

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* 23. Your contact information is requested so we can send you future surveys as well as full survey results. Your contact information will not be shared nor sold nor published with any response data (only published as an anonymous group) and you will only receive emails when we have survey related information. Ideally this survey will be updated and become more comprehensive in the future, so providing your email address will enable you to answer new questions and not have to answer all existing questions again. Ideally we will be breaking out responses by major STR differences, such as "home sharing" vs "renting entire home" or nightly rate or responses by platform.

Also, please like my post so more people take the survey. Thanks!

Your name

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SmartSTRHost Survey

Short Term Rental Survey (SmartSTRHost.com)

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* 1. Do you rent a room (home share) or do you rent an entire home/STR?

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* 2. How many STR's do you have? (number)

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* 3. For your main STR...

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* 4. What is your check in time?

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* 5. What is your check out time?

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* 6. What is your minimum night stay?

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* 7. What is your maximum night stay?

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* 8. What year did you start your STR?

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* 9. What city and state is your STR?

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* 10. Do you provide your guests keys or do you provide keyless entry?

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* 11. What platforms do you list your property? (one choice per line)

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* 12. How satisfied are you with the following platforms? (one choice per line)

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* 13. What challenges do you encounter as a host?

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* 14. Do you...

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* 15. What is your average week night rate? Sunday-Thursday

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* 16. What is your average weekend night rate? Friday-Saturday

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* 17. What do you charge for cleaning?

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* 18. On average, how many nights does the average guest book your STR?

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* 19. What is your cancellation Policy

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* 20. Estimate what percent of available days you were booked in the past 12 months

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* 21. Your STR photographs

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* 22. In terms of bookings, in general, how have bookings been for your STR?

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* 24. What other questions would you like included in future surveys?