Sussex County Skylands Ride/Transit Survey-2019

This survey is intended to be used to improve the current performance of Sussex County’s overall transit system in order to service our residents’ needs as best as we can in the area of transportation. We value all of our passengers and want to ensure that they get where they need to go safely and in a timely manner. We also want to make sure that the expectation is a high level of customer service and performance. Your answers will help us evaluate what we are doing well and prioritize recommended areas of improvement. Thank you for taking the time to fill out the survey.

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* 1. I use the Skylands Ride transit services:

1 – 5 times per month

6 – 10 times per month

11 - 20 times per month.

I don’t use it at all (If you don’t use Skylands Ride, you don’t need to proceed with survey. Thank you for your time.)

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* 2. Do you ride the Public Connect (loop bus)?

Yes

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* 3. Do you use our Demand Response/On-Demand transportation (requires appt.)?

Yes

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* 4. Skylands Ride picks me up within the time frame they give me.

	Always	Usually	Seldom	Never
Skylands Ride picks me up within the time frame they give me.	Skylands Ride picks me up within the time frame they give me. Always	Skylands Ride picks me up within the time frame they give me. Usually	Skylands Ride picks me up within the time frame they give me. Seldom	Skylands Ride picks me up within the time frame they give me. Never
Drivers are courteous and professional.	Drivers are courteous and professional. Always	Drivers are courteous and professional. Usually	Drivers are courteous and professional. Seldom	Drivers are courteous and professional. Never
The buses are neat and clean.	The buses are neat and clean. Always	The buses are neat and clean. Usually	The buses are neat and clean. Seldom	The buses are neat and clean. Never
Drivers drive safely and with care.	Drivers drive safely and with care. Always	Drivers drive safely and with care. Usually	Drivers drive safely and with care. Seldom	Drivers drive safely and with care. Never

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* 5. I rely on Skylands Ride:

Heavily

Often

Sometimes

Rarely

I don’t rely on it

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* 6. If Skylands Ride were not available to me I would:

always be able to find someone to take me

sometimes be able to find someone to take me

have to pay for a ride

have no transportation

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* 7. I use Skylands Ride for transportation for the below purposes (check all that apply):

Medical (Doctor’s appts., treatments, prescriptions,etc.)

Shopping (Food, necessary items, etc.)

Work

School/College

Recreation

Childcare

Nutrition Site

Training Program/Other Program

Other (please specify)

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* 8. I have been riding Skylands Ride/Transit services for this amount of time:

Under one year

Between 1-3 years

For 3-5 years

For 5-10 years

Over 10 years

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* 9. Do you own a car?

Yes

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* 10. What do you like best about Skylands Ride?

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* 11. If we could make one change to the service, what do you think it should be?

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* 12. Please enter your town and zip code below. (This can be used in order to evaluate where there are transportation needs throughout the county and coordinate services more effectively).

Town

Zip Code

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* 13. What is your age range?

Under 18

18-25

26-34

35-44

45-59

60-65

66-74

75-80

Over 80

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* 14. If you would like to enter the drawing for a Visa gift card, please provide your name and contact information below:

Name:

Email:

Phone Number:

Thank you for completing this survey and for your valuable time!