Sierra Madre Fire Department Community Survey

Sierra Madre Fire Department (SMFD) is in the process of developing a master plan to guide its efforts on your behalf for the next ten years. AP Triton, LLC, a private public safety consulting company, has been contracted to facilitate the process. Because the department’s focus is the community served, your participation in the process will be invaluable to its success.

In order to assist us, please complete the following survey. The survey consists of the following components:

Service priorities: Of the services provided by the fire department, which are more or less important to you?
Planning priorities: Of the planning elements used by the fire department, which are more or less important to you?
Expectations: What do you expect of your fire department? This would include such things as level of service, types of services, communication methods, first responder qualities, etc.
Positives: What do you think the department does particularly well?
Concerns: What concerns do you have about the department (the services it delivers, or the way in which it delivers them)?
Other thoughts: What other ideas do you have to share with the department as they begin this project?

This short survey will only take approximately 10 minutes. The survey is completely confidential. The compiled results will be published in the final report by AP Triton. This survey will be available until 5 p.m., Monday, July 15, 2024.

Please be candid in your responses. Your feedback is essential to a meaningful survey.

Thank you for participating!

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* 1. Which of the following best describes your relationship with SMFD?

Resident of SMFD service area

Business owner/employee within the SMFD service area

Frequent visitor to the service area

Public safety services partner

Other (please specify)

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* 2. Please rate the following services provided by SMFD using a scale of critical priority, important priority, or a low priority. If you would like to see a service added, please list it in the comment field.

	Critical Priority	Important Priority	Low Priority
Fire Suppression	Fire Suppression Critical Priority	Fire Suppression Important Priority	Fire Suppression Low Priority
Emergency Medical Services	Emergency Medical Services Critical Priority	Emergency Medical Services Important Priority	Emergency Medical Services Low Priority
Technical Rescue	Technical Rescue Critical Priority	Technical Rescue Important Priority	Technical Rescue Low Priority
Hazardous Materials Response	Hazardous Materials Response Critical Priority	Hazardous Materials Response Important Priority	Hazardous Materials Response Low Priority
Water Rescue	Water Rescue Critical Priority	Water Rescue Important Priority	Water Rescue Low Priority
Wildland Firefighting	Wildland Firefighting Critical Priority	Wildland Firefighting Important Priority	Wildland Firefighting Low Priority
New Construction Plans Review, Permitting, and Site Inspections	New Construction Plans Review, Permitting, and Site Inspections Critical Priority	New Construction Plans Review, Permitting, and Site Inspections Important Priority	New Construction Plans Review, Permitting, and Site Inspections Low Priority
Maintenance Fire Inspections	Maintenance Fire Inspections Critical Priority	Maintenance Fire Inspections Important Priority	Maintenance Fire Inspections Low Priority
Community Risk Reduction Services	Community Risk Reduction Services Critical Priority	Community Risk Reduction Services Important Priority	Community Risk Reduction Services Low Priority
Public Education	Public Education Critical Priority	Public Education Important Priority	Public Education Low Priority
Emergency Management	Emergency Management Critical Priority	Emergency Management Important Priority	Emergency Management Low Priority
Community Events	Community Events Critical Priority	Community Events Important Priority	Community Events Low Priority
Public Outreach	Public Outreach Critical Priority	Public Outreach Important Priority	Public Outreach Low Priority

Other (please specify)

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* 3. Please rank the following first responder qualities in the order of importance, with 1 being the most important.

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* 4. If you would like to see a first responder quality added, please list it here.

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* 5. What methods would you prefer that the fire department utilize to deliver emergency preparedness, fire safety, and wildfire information to you? (Select all that apply.)

Facebook

Twitter

Instagram

YouTube

NextDoor

Department Website

Text Message/Email

Newsletters/Mailers

Newspaper

Public (in-person) meetings (i.e., educational and/or training sessions)

Other (please specify)

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* 6. Please compare each of the following elements to the others and rank the following planning considerations in the order of importance, with 1 being the most important.

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* 7. Have you received any services from the fire department?

YES

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* 8. If you responded YES to the previous question, were you satisfied with the service?

Very satisfied

Satisfied

Somewhat satisfied

Somewhat dissatisfied

Dissatisfied

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* 9. How long do you think it should take for emergency resources to arrive after you call 911? Please take into consideration call processing times, travel times, time of day, concurrent incidents, etc., in your response.

4–5 minutes

5–6 minutes

6–7 minutes

7–8 minutes

Greater than 8 minutes

Other (please specify)

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* 10. What types of fire and safety education programs would you like to see offered in the community?

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* 11. What are some ways the SMFD could better engage with the community?

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* 12. Please list the expectations you have of your fire department.

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* 13. What expectations are not being met?

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* 14. What is your fire department doing well?

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* 15. Please list any concerns you have regarding your fire department.

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* 16. We appreciate the time and effort you have invested in completing this survey. If you have any additional comments or opinions, please note them below. If you would like someone to contact you directly, please list your contact information. Thank you again!