ShastaConnect Engaged Rider Survey
Hello! You have been recognized as a frequent user of ShastaConnect. In order to help us serve you better, would you please consider taking this 2-minute survey? All answers are anonymous. It would help us out a bunch!
1.
For what trip purposes do you use ShastaConnect services? (select all that apply)
Commuting to/from work
Education/School
Healthcare/Medical trips
Daily errands (e.g., grocery, bank, post office)
Taking care of a child
Attending place of worship/participating in religious activities
Government services (e.g., court, city hall, county administration)
Social services (e.g., support organizations, community facilities)
Leisure
Other (please specify)
2.
What is your most frequent use for ShastaConnect services? (select one)
Commuting to/from work
Education/School
Healthcare/Medical trips
Daily errands (e.g., grocery, bank, post office)
Taking care of a child
Attending place of worship/participating in religious activities
Government services (e.g., court, city hall, county administration)
Social services (e.g., support organizations, community facilities)
Leisure
Other (please specify)
3.
Why do you use ShastaConnect services? (Select all that apply)
Affordability
Convenience
Reliability
Speed of trips
Friendly drivers
The app/booking experience
The locations where ShastaConnect service goes
Safety
Eco-Friendliness
Other (please specify)
4.
What benefits have you seen from using ShastaConnect services?
Reduced commute/travel time
Saving money
Commuting/traveling more often
No benefits
Other (please specify)
5.
Thinking back on your most recent ShastaConnect trip, how would you have made the trip if service wasn't available?
I would not have made this trip
Get a ride from a family member or friend
Personal car
Walk
Ride a bicycle
Public Transit - Redding Area Bus Authority (RABA) fixed-route service
Public Transit - RABA complementary paratransit service
Taxi
Other rideshare service (e.g., Uber, Lyft)
Other paratransit or medical transport
Other (please specify)
6.
What would you like to see improved about the ShastaConnect services?
Decreased wait times
Expanded operation hours
Expanded operation days
Increased coverage area
Easier to use mobile app
Booking by phone
Easier booking process
Clearer real-time information about my trip
Vehicle improvements
Driver improvements
Nothing/Prefer not to answer
(Please elaborate on your responses above)
The following questions help us better understand the demographics of our riders. Please consider answering the 4 questions below. All answers are anonymous.
7.
What is your age?
13-18
19-24
25-34
35-44
45-54
55-64
65-74
75+
Prefer not to answer
8.
What is your employment status?
Working full-time
Working part-time
A full-time or part-time student
Looking after family/home
Not working
Retired
Other
Prefer not to answer
9.
What is your annual income?
Under $15,000
Between $15,000 and $29,999
Between $30,000 and $49,999
Between $50,000 and $74,999
Between $75,000 and $99,999
Between $100,000 and $150,000
Over $150,000
Prefer not to answer
10.
How did you hear about the ShastaConnect services?
Social media (Facebook, Instagram, Twitter, etc.)
Local news (newspaper, online, radio, TV)
Email newsletter
Posters on the street/buses
Flyers at local businesses/organizations
Saw a vehicle on the road
Local events
TV/online video or ad
Word of Mouth
Other (please specify)
Current Progress,
0 of 10 answered
