Santa Clara- Internet Survey

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* 1. What type of internet service do you currently have?

Centurylink

TDS

InfoWest, AWI Networks, Utah Broadband, Rise Broadband, or Vivint Wireless

HughesNet

Other (please specify)

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* 2. Do you have telephone service that is non-cellular?

Yes

Other (please specify)

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* 3. Which of the following Video Services do you currently have?

TDS Cable

Dish Satellite

DirecTV Satellite

Netflix

Hulu

SlingTV

Youtube TV

DirecTV Now

Playstation Vue

None

Other (please specify)

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* 4. Currently, how much do you pay for internet service each month? (monthly)

No Internet

I only use free hotspots

Under $40

$40 to $60

$61 to $80

$81 to $100

$101 to $120

More than $120/mo

I don't know

Nothing - my internet is included as part of a package (i.e. HOA fees, rent)

Other (please specify)

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* 5. What is the download speed of your internet connection

Up to 10 Mbps

11 Mbps - 25 Mbps

26 Mbps - 50 Mbps

51 Mbps - 100 Mbps

Greater than 100 Mbps

Other (please specify)

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* 6. Why did you select the Internet service that you currently have? (select all that apply)

It is the best priced option available

It is the fastest option available

It is the most reliable service available

It is the best option bundled with other services (i.e. phone, TV)

I have no other options

I am part of a bulk contract and am required to have it (through HOA or rent)

Other (please specify)

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* 7. How likely is it that you would recommend your current Internet service to a friend or colleague?

NOT AT ALL LIKELY

EXTREMELY LIKELY

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* 8. Would you be supportive of the city pursuing additional broadband options for our city?

Yes

Other (please specify)

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* 9. If the city could build a fiber-to-the-home network paid for only by those that voluntarily signed up for services (no taxes or fees for non-subscribers), would you support the city proceeding with a project?

Yes

Other (please specify)

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* 10. If you were offered the following options from a fiber broadband provider, what would you sign up for?

$65 for 250 Mbps download / 250 Mbps upload

$78 for 1 Gbps download / 1 Gbps upload

$229 for 10 Gbps download / 10 Gbps upload

None - I would keep my current service

Other (please specify)

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* 11. If you answered the previous question "None - I would keep my current service" to the previous question, why would you keep your current Internet service? (optional, select all that apply)

I am happy with my current service

Switching to another provider is a hassle

It is bundled with video service has channels I can't get from other providers

I don't want to lose my email address

I use them for phone service and don't want to lose my phone number

Switching would cost me more money

I don't need faster service than what I currently have

I like their bundle of services and don't want to have to buy services from multiple providers

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* 12. What is your street address? (optional)

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* 13. What is your name? (optional)

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* 14. What is your email address? (optional)

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* 15. Would you like to receive email updates on any news related to the city pursuing additional broadband options?

Yes

If yes, please provide an email address.