Exit

Please take a moment to tell us about the service you received.

In an effort to better serve you, San Bernardino County Department of Child Support Services is evaluating the customer service that you recently received. All responses will remain confidential. Please complete the following questions to the best of your knowledge and ability.

Question Title

* 1. Who did you speak with?

Question Title

* 2. Date of your call or visit:

Date

Question Title

* 3. Please indicate the following:

Question Title

* 4. How did you most recently contact us?

Question Title

* 5. If your visit was in person, which location did you visit?

Question Title

* 6. Please indicate your level of agreement with each statement based on your most recent experience:

  Strongly disagree Disagree Neutral Agree Strongly agree
The child support representative I spoke with treated me with respect
The child support representative was knowledgeable and answered my questions
The child support representative provided me with the process or next steps for my case
The response time from the child support representative was reasonable
It was convenient and easy to speak to the child support representative
(for website or kiosk users)
It was convenient and easy to find the child support information I needed
I am satisfied with the service I received

Question Title

* 7. Please tell us about your overall experience and, if you have a suggestion please tell us what we can do to improve our customer service: 

T