Sagicor_Bank_Branch_Visit_2023

1. Sagicor Bank Secret Shop - Availability of Team Members

This is a Mystery Shopping Survey - in this survey you will be required to assess employees of Sagicor Bank the knowledge of all the employees on the products and services that Sagicor Bank offers.

You will also be required to ask questions about the products and services, provide feedback on the answers that you received and assess the physical condition of the building and environment and state how the experience made you feel.

Please be very detailed in your descriptions!

Thanks and Happy Mystery Shopping!!!

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* 1. Please state Your Full Name (Mystery Shopper):

Mystery Shopper Name:

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* 2. Please select the Sagicor Bank Location that you were assigned to mystery shop:

Dominica Drive - 17 Dominica Drive, Kingston

Duke Street - 17a Duke Street, Kingston

Up Park Camp, Kingston

Hope Road - Block C, 85 Hope Road, Kingston 6

Liguanea - 106 Hope Road, Sovereign Centre, Kingston 6

Tropical Plaza - Shop #25 - 12 1/2 and 14 Constant Spring Road, Kingston

Manor Park - Shop #13, Manor Park Extension Plaza, 184 Constant Spring Road, Kingston 8

Mandeville - Lot 2, Bloomfield

Ocho Rios - Units 5 & 6, Eight Rivers Towne Centre, Buckfield

Portmore - Shop #34, Portmore Pines Plaza

May Pen - 6B Manchester Avenue

Savanna-la-Mar - Great George Street

Montego Bay - Sagicor Commercial Shopping Centre, Howard Cooke Boulevard

Montego Bay - Shop B8, 21B Fairview Shopping Centre, Bogue Estates

Black River - Corner of High and School Streets

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* 3. Please state the date of the visit | the time of the visit:

Date and Time:

Date

Time

AM/PM

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* 4. Were you acknowledged by any Sagicor Team Member within a few moments of entering?

Within 10 ft

Less than 10 ft

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* 5. Did the Sagicor Team Member appear approachable and willing to help and were they wearing name tags or ID Cards that were visible?

Yes

12% of survey complete.