City of Sacramento 311 Online User Survey Question Title * 1. Overall, how satisfied or dissatisfied are you with the City of Sacramento 311? Very satisfied Somewhat satisfied Neither satisfied nor dissatisfied Somewhat dissatisfied Very dissatisfied Question Title * 2. How do you typically contact 311? Phone Website Smartphone App Email Question Title * 3. What type of requests have you made through 311? Park Maintenance Utilities Billing Questions Street Light Outages Water Use Complaints Animal Adoption Questions Abandoned Vehicles Animal Welfare Reports Missed Garbage Collection Illegal Dumping Household Junk Appointment Planning Questions Building Inspections Traffic Signal Outages Street Maintenance (pot holes, cracks, etc) Neighborhood Code Violation City Tree Inspections Other (please specify) Question Title * 4. Which of the following words would you use to describe our products? Select all that apply. Reliable High quality Useful Easy to use Friendly Impractical Ineffective Poor quality Unreliable Question Title * 5. How responsive have we been to your questions or concerns about our services? Extremely responsive Very responsive Somewhat responsive Not so responsive Not at all responsive Not applicable Question Title * 6. How long have you been a user of the City of Sacramento's 311 service? This is my first request Less than six months Six months to a year 1 - 2 years 3 or more years Question Title * 7. How likely is it that you would recommend this company to a friend or colleague? Not at all likely Extremely likely 0 1 2 3 4 5 6 7 8 9 10 0 1 2 3 4 5 6 7 8 9 10 Question Title * 8. Do you have any other comments, questions, or concerns? Submit response