ICANN Language Services Survey 2024

Help shape the future of ICANN's language services offering!

ICANN provides a range of language services during each Public Meeting, including interpretation, Real-Time-Transcription (RTT), also known as scribing or closed captioning, and post-session transcription.

As a valued member of the ICANN community, we are seeking 10-12 minutes of your time to answer 13 questions about how you use the language services provided during ICANN Public Meetings. By participating and sharing your personal experience, you will contribute to a deeper understanding of the community's language requirements. Your feedback will be instrumental in driving improvements and ensuring that ICANN continues to provide exceptional language support that meets the community’s needs.

Thank you for your participation. Together, we can build a more inclusive and accessible environment for all stakeholders.

> Please only submit one survey response per person.

> This survey is available in multiple languages (see language drop down menu in the top right corner).

General Language Service Questions

Question Title

* 1. What is your native language?

Other (please specify)

Question Title

* 2. What other language(s) do you speak and read fluently?

Question Title

* 3. What is your preferred language to speak most often?

Other (please specify)

Question Title

* 4. How often do you communicate in English versus your preferred language at ICANN Meetings?

	Always	Regularly	Sometimes	Rarely	Never
English	English Always	English Regularly	English Sometimes	English Rarely	English Never
My preferred language	My preferred language Always	My preferred language Regularly	My preferred language Sometimes	My preferred language Rarely	My preferred language Never

Question Title

* 5. How often do you use ICANN's language service offerings when they are available during ICANN Meetings (including Prep Week)?

	Always (When available)	Regularly	Sometimes	Rarely / Never
ENGLISH Interpretation	ENGLISH Interpretation Always (When available)	ENGLISH Interpretation Regularly	ENGLISH Interpretation Sometimes	ENGLISH Interpretation Rarely / Never
FRENCH Interpretation	FRENCH Interpretation Always (When available)	FRENCH Interpretation Regularly	FRENCH Interpretation Sometimes	FRENCH Interpretation Rarely / Never
SPANISH Interpretation	SPANISH Interpretation Always (When available)	SPANISH Interpretation Regularly	SPANISH Interpretation Sometimes	SPANISH Interpretation Rarely / Never
CHINESE Interpretation	CHINESE Interpretation Always (When available)	CHINESE Interpretation Regularly	CHINESE Interpretation Sometimes	CHINESE Interpretation Rarely / Never
RUSSIAN Interpretation	RUSSIAN Interpretation Always (When available)	RUSSIAN Interpretation Regularly	RUSSIAN Interpretation Sometimes	RUSSIAN Interpretation Rarely / Never
ARABIC Interpretation	ARABIC Interpretation Always (When available)	ARABIC Interpretation Regularly	ARABIC Interpretation Sometimes	ARABIC Interpretation Rarely / Never
PORTUGUESE Interpretation	PORTUGUESE Interpretation Always (When available)	PORTUGUESE Interpretation Regularly	PORTUGUESE Interpretation Sometimes	PORTUGUESE Interpretation Rarely / Never
TURKISH Interpretation	TURKISH Interpretation Always (When available)	TURKISH Interpretation Regularly	TURKISH Interpretation Sometimes	TURKISH Interpretation Rarely / Never
In-Room: Real-Time Transcription (RTT)/Scribing	In-Room: Real-Time Transcription (RTT)/Scribing Always (When available)	In-Room: Real-Time Transcription (RTT)/Scribing Regularly	In-Room: Real-Time Transcription (RTT)/Scribing Sometimes	In-Room: Real-Time Transcription (RTT)/Scribing Rarely / Never
Zoom: Real-Time Transcription/Closed Captions	Zoom: Real-Time Transcription/Closed Captions Always (When available)	Zoom: Real-Time Transcription/Closed Captions Regularly	Zoom: Real-Time Transcription/Closed Captions Sometimes	Zoom: Real-Time Transcription/Closed Captions Rarely / Never

Question Title

* 6. Why do you primarily use Interpretation?

To hear speakers who may speak in another language

To listen in my native or preferred language

To speak in my native or preferred language

I don't use interpretation

Question Title

* 7. Why do you primarily use Real-Time Transcription (RTT) / Closed Captions?

To read in English what speakers are saying

My native or preferred language is not available for Interpretation

Do not want to or unable to listen to Interpretation

Did not take the in-room headset provided for Interpretation

I don't use Real-Time Transcription / Closed Captions

Session-specific Language Service Questions

Question Title

* 8. Which ICANN language service(s) and corresponding language(s) did you use for ICANN81?

	Language 1	Language 2 (If Applicable)	Language 3 (If Applicable)
Interpretation	Interpretation Language 1 menu	Interpretation Language 2 (If Applicable) menu	Interpretation Language 3 (If Applicable) menu
Real-Time Transcription (RTT) / Closed Captioning / Scribing	Real-Time Transcription (RTT) / Closed Captioning / Scribing Language 1 menu	Real-Time Transcription (RTT) / Closed Captioning / Scribing Language 2 (If Applicable) menu	Real-Time Transcription (RTT) / Closed Captioning / Scribing Language 3 (If Applicable) menu
Post-Session Transcript	Post-Session Transcript Language 1 menu	Post-Session Transcript Language 2 (If Applicable) menu	Post-Session Transcript Language 3 (If Applicable) menu
Post-Session Audio Only Recording	Post-Session Audio Only Recording Language 1 menu	Post-Session Audio Only Recording Language 2 (If Applicable) menu	Post-Session Audio Only Recording Language 3 (If Applicable) menu
Post-Session Zoom Recording	Post-Session Zoom Recording Language 1 menu	Post-Session Zoom Recording Language 2 (If Applicable) menu	Post-Session Zoom Recording Language 3 (If Applicable) menu

Question Title

* 9. How did you use the service(s) provided?

Live In-Room

Live via Zoom

Watch or download post-session Recordings / Transcripts

Question Title

* 10. Please rate on a scale from 1 to 5 how the availability of language service offerings during ICANN81 sessions affects your ability to participate or understand the sessions.

	1 Significantly NEGATIVE impact	2 Somewhat of a NEGATIVE impact	3 NEUTRAL impact	4 Somewhat of a POSTIVE impact	5 Significantly POSITIVE impact	N/A
ENGLISH Interpretation	ENGLISH Interpretation 1 Significantly NEGATIVE impact	ENGLISH Interpretation 2 Somewhat of a NEGATIVE impact	ENGLISH Interpretation 3 NEUTRAL impact	ENGLISH Interpretation 4 Somewhat of a POSTIVE impact	ENGLISH Interpretation 5 Significantly POSITIVE impact	ENGLISH Interpretation N/A
FRENCH Interpretation	FRENCH Interpretation 1 Significantly NEGATIVE impact	FRENCH Interpretation 2 Somewhat of a NEGATIVE impact	FRENCH Interpretation 3 NEUTRAL impact	FRENCH Interpretation 4 Somewhat of a POSTIVE impact	FRENCH Interpretation 5 Significantly POSITIVE impact	FRENCH Interpretation N/A
SPANISH Interpretation	SPANISH Interpretation 1 Significantly NEGATIVE impact	SPANISH Interpretation 2 Somewhat of a NEGATIVE impact	SPANISH Interpretation 3 NEUTRAL impact	SPANISH Interpretation 4 Somewhat of a POSTIVE impact	SPANISH Interpretation 5 Significantly POSITIVE impact	SPANISH Interpretation N/A
CHINESE Interpretation	CHINESE Interpretation 1 Significantly NEGATIVE impact	CHINESE Interpretation 2 Somewhat of a NEGATIVE impact	CHINESE Interpretation 3 NEUTRAL impact	CHINESE Interpretation 4 Somewhat of a POSTIVE impact	CHINESE Interpretation 5 Significantly POSITIVE impact	CHINESE Interpretation N/A
RUSSIAN Interpretation	RUSSIAN Interpretation 1 Significantly NEGATIVE impact	RUSSIAN Interpretation 2 Somewhat of a NEGATIVE impact	RUSSIAN Interpretation 3 NEUTRAL impact	RUSSIAN Interpretation 4 Somewhat of a POSTIVE impact	RUSSIAN Interpretation 5 Significantly POSITIVE impact	RUSSIAN Interpretation N/A
ARABIC Interpretation	ARABIC Interpretation 1 Significantly NEGATIVE impact	ARABIC Interpretation 2 Somewhat of a NEGATIVE impact	ARABIC Interpretation 3 NEUTRAL impact	ARABIC Interpretation 4 Somewhat of a POSTIVE impact	ARABIC Interpretation 5 Significantly POSITIVE impact	ARABIC Interpretation N/A
PORTUGUESE Interpretation	PORTUGUESE Interpretation 1 Significantly NEGATIVE impact	PORTUGUESE Interpretation 2 Somewhat of a NEGATIVE impact	PORTUGUESE Interpretation 3 NEUTRAL impact	PORTUGUESE Interpretation 4 Somewhat of a POSTIVE impact	PORTUGUESE Interpretation 5 Significantly POSITIVE impact	PORTUGUESE Interpretation N/A
TURKISH Interpretation	TURKISH Interpretation 1 Significantly NEGATIVE impact	TURKISH Interpretation 2 Somewhat of a NEGATIVE impact	TURKISH Interpretation 3 NEUTRAL impact	TURKISH Interpretation 4 Somewhat of a POSTIVE impact	TURKISH Interpretation 5 Significantly POSITIVE impact	TURKISH Interpretation N/A
Real-Time Transcription (RTT) / Closed Captioning / Scribing	Real-Time Transcription (RTT) / Closed Captioning / Scribing 1 Significantly NEGATIVE impact	Real-Time Transcription (RTT) / Closed Captioning / Scribing 2 Somewhat of a NEGATIVE impact	Real-Time Transcription (RTT) / Closed Captioning / Scribing 3 NEUTRAL impact	Real-Time Transcription (RTT) / Closed Captioning / Scribing 4 Somewhat of a POSTIVE impact	Real-Time Transcription (RTT) / Closed Captioning / Scribing 5 Significantly POSITIVE impact	Real-Time Transcription (RTT) / Closed Captioning / Scribing N/A

Question Title

* 11. Please rate on a scale from 1 to 5 how the availability of post-session language service offerings after ICANN81 sessions affects your ability to participate or understand the sessions.

	1 Significantly NEGATIVE impact	2 Somewhat of a NEGATIVE impact	3 NEUTRAL impact	4 Somewhat of a POSTIVE impact	5 Significantly POSITIVE impact	N/A
Transcripts in ENGLISH	Transcripts in ENGLISH 1 Significantly NEGATIVE impact	Transcripts in ENGLISH 2 Somewhat of a NEGATIVE impact	Transcripts in ENGLISH 3 NEUTRAL impact	Transcripts in ENGLISH 4 Somewhat of a POSTIVE impact	Transcripts in ENGLISH 5 Significantly POSITIVE impact	Transcripts in ENGLISH N/A
Transcripts in FRENCH	Transcripts in FRENCH 1 Significantly NEGATIVE impact	Transcripts in FRENCH 2 Somewhat of a NEGATIVE impact	Transcripts in FRENCH 3 NEUTRAL impact	Transcripts in FRENCH 4 Somewhat of a POSTIVE impact	Transcripts in FRENCH 5 Significantly POSITIVE impact	Transcripts in FRENCH N/A
Transcripts in SPANISH	Transcripts in SPANISH 1 Significantly NEGATIVE impact	Transcripts in SPANISH 2 Somewhat of a NEGATIVE impact	Transcripts in SPANISH 3 NEUTRAL impact	Transcripts in SPANISH 4 Somewhat of a POSTIVE impact	Transcripts in SPANISH 5 Significantly POSITIVE impact	Transcripts in SPANISH N/A
Transcripts in CHINESE	Transcripts in CHINESE 1 Significantly NEGATIVE impact	Transcripts in CHINESE 2 Somewhat of a NEGATIVE impact	Transcripts in CHINESE 3 NEUTRAL impact	Transcripts in CHINESE 4 Somewhat of a POSTIVE impact	Transcripts in CHINESE 5 Significantly POSITIVE impact	Transcripts in CHINESE N/A
Transcripts in RUSSIAN	Transcripts in RUSSIAN 1 Significantly NEGATIVE impact	Transcripts in RUSSIAN 2 Somewhat of a NEGATIVE impact	Transcripts in RUSSIAN 3 NEUTRAL impact	Transcripts in RUSSIAN 4 Somewhat of a POSTIVE impact	Transcripts in RUSSIAN 5 Significantly POSITIVE impact	Transcripts in RUSSIAN N/A
Transcripts in ARABIC	Transcripts in ARABIC 1 Significantly NEGATIVE impact	Transcripts in ARABIC 2 Somewhat of a NEGATIVE impact	Transcripts in ARABIC 3 NEUTRAL impact	Transcripts in ARABIC 4 Somewhat of a POSTIVE impact	Transcripts in ARABIC 5 Significantly POSITIVE impact	Transcripts in ARABIC N/A
Transcripts in PORTUGUESE	Transcripts in PORTUGUESE 1 Significantly NEGATIVE impact	Transcripts in PORTUGUESE 2 Somewhat of a NEGATIVE impact	Transcripts in PORTUGUESE 3 NEUTRAL impact	Transcripts in PORTUGUESE 4 Somewhat of a POSTIVE impact	Transcripts in PORTUGUESE 5 Significantly POSITIVE impact	Transcripts in PORTUGUESE N/A
Audio Only Recordings in ENGLISH	Audio Only Recordings in ENGLISH 1 Significantly NEGATIVE impact	Audio Only Recordings in ENGLISH 2 Somewhat of a NEGATIVE impact	Audio Only Recordings in ENGLISH 3 NEUTRAL impact	Audio Only Recordings in ENGLISH 4 Somewhat of a POSTIVE impact	Audio Only Recordings in ENGLISH 5 Significantly POSITIVE impact	Audio Only Recordings in ENGLISH N/A
Audio Only Recordings in FRENCH	Audio Only Recordings in FRENCH 1 Significantly NEGATIVE impact	Audio Only Recordings in FRENCH 2 Somewhat of a NEGATIVE impact	Audio Only Recordings in FRENCH 3 NEUTRAL impact	Audio Only Recordings in FRENCH 4 Somewhat of a POSTIVE impact	Audio Only Recordings in FRENCH 5 Significantly POSITIVE impact	Audio Only Recordings in FRENCH N/A
Audio Only Recordings in SPANISH	Audio Only Recordings in SPANISH 1 Significantly NEGATIVE impact	Audio Only Recordings in SPANISH 2 Somewhat of a NEGATIVE impact	Audio Only Recordings in SPANISH 3 NEUTRAL impact	Audio Only Recordings in SPANISH 4 Somewhat of a POSTIVE impact	Audio Only Recordings in SPANISH 5 Significantly POSITIVE impact	Audio Only Recordings in SPANISH N/A
Audio Only Recordings in CHINESE	Audio Only Recordings in CHINESE 1 Significantly NEGATIVE impact	Audio Only Recordings in CHINESE 2 Somewhat of a NEGATIVE impact	Audio Only Recordings in CHINESE 3 NEUTRAL impact	Audio Only Recordings in CHINESE 4 Somewhat of a POSTIVE impact	Audio Only Recordings in CHINESE 5 Significantly POSITIVE impact	Audio Only Recordings in CHINESE N/A
Audio Only Recordings in RUSSIAN	Audio Only Recordings in RUSSIAN 1 Significantly NEGATIVE impact	Audio Only Recordings in RUSSIAN 2 Somewhat of a NEGATIVE impact	Audio Only Recordings in RUSSIAN 3 NEUTRAL impact	Audio Only Recordings in RUSSIAN 4 Somewhat of a POSTIVE impact	Audio Only Recordings in RUSSIAN 5 Significantly POSITIVE impact	Audio Only Recordings in RUSSIAN N/A
Audio Only Recordings in ARABIC	Audio Only Recordings in ARABIC 1 Significantly NEGATIVE impact	Audio Only Recordings in ARABIC 2 Somewhat of a NEGATIVE impact	Audio Only Recordings in ARABIC 3 NEUTRAL impact	Audio Only Recordings in ARABIC 4 Somewhat of a POSTIVE impact	Audio Only Recordings in ARABIC 5 Significantly POSITIVE impact	Audio Only Recordings in ARABIC N/A
Audio Only Recordings in PORTUGUESE	Audio Only Recordings in PORTUGUESE 1 Significantly NEGATIVE impact	Audio Only Recordings in PORTUGUESE 2 Somewhat of a NEGATIVE impact	Audio Only Recordings in PORTUGUESE 3 NEUTRAL impact	Audio Only Recordings in PORTUGUESE 4 Somewhat of a POSTIVE impact	Audio Only Recordings in PORTUGUESE 5 Significantly POSITIVE impact	Audio Only Recordings in PORTUGUESE N/A
Audio Only Recordings in TURKISH	Audio Only Recordings in TURKISH 1 Significantly NEGATIVE impact	Audio Only Recordings in TURKISH 2 Somewhat of a NEGATIVE impact	Audio Only Recordings in TURKISH 3 NEUTRAL impact	Audio Only Recordings in TURKISH 4 Somewhat of a POSTIVE impact	Audio Only Recordings in TURKISH 5 Significantly POSITIVE impact	Audio Only Recordings in TURKISH N/A
Zoom Recordings w/ available Interpretation	Zoom Recordings w/ available Interpretation 1 Significantly NEGATIVE impact	Zoom Recordings w/ available Interpretation 2 Somewhat of a NEGATIVE impact	Zoom Recordings w/ available Interpretation 3 NEUTRAL impact	Zoom Recordings w/ available Interpretation 4 Somewhat of a POSTIVE impact	Zoom Recordings w/ available Interpretation 5 Significantly POSITIVE impact	Zoom Recordings w/ available Interpretation N/A

Question Title

* 12. If ICANN's language service offerings were limited for some sessions, how would you prioritize the services made available for future sessions? Rank in order of importance to you:

Question Title

* 13. Please provide any additional information that might help us improve ICANN's language service offerings:

By submitting your responses to this survey, you agree to abide by ICANN's electronic Terms of Service. Although this survey is designed to be anonymous, in case you decide to provide personal data, you agree that your personal data will be processed in accordance with the ICANN Privacy Policy. For more information about ICANN's data protection practices and our processing of your personal data, please refer to the ICANN Privacy Policy.