Trillium Provider Network Survey for Technical Assistance, Education, and Training Topics

The Trillium Network Management team wants to ensure that we provide technical assistance and education on a variety of topics to assist our provider network. Your input is important to us to make sure that we are meeting your needs, and expectations. We have three quick questions that will not take more than a minute to complete. The purpose of these questions is to assist us in developing and providing technical assistance on topics that are relevant for you and your organization. Also, our goal is to improve our customer service.

Question Title

* 1. How long have you been a Trillium provider? (This includes providers who were part of the consolidation). Please include the time contracted with legacy Eastpointe or legacy Sandhills.

Less than a year

More than a year but less than five years

Five years or more

Question Title

* 2. What topics would you like to receive technical assistance and training on? Please check all that apply.

Claims Denials

Review of the Trillium Tailored Plan Provider Manual

TBS Provider Set Up

A Demo of the Provider Directory

Personal Care Services

How to add or remove services from your Trillium contract

Questions about the Physical Health Portal through Carolina Complete Health

Other (please specify)

Question Title

* 3. Which topic would you rank as the priority topic that you would most like to receive technical assistance and training on?

The Network Management Department will collect and analyze the data from this survey and begin planning topics that will be covered in the next Provider Forums. Thank you for your response.