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* 1. How easy is it for you to get in touch with your property manager?

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* 2. How often do you feel heard and understood when you reach out for assistance?

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* 3. What method do you currently use to pay your rent?

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* 4. Do you pay a wire fee?

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* 5. Would having incentives to pay rent on time earning points for timely rent payments that could be redeemed for rewards like discounts on rent or local services make you pay rent on time more often.

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* 6. What are the biggest challenges you face with your apartment?