MCWAC Customer Survey

Thank you for visiting the Madera Workforce Assistance Center. Please complete this anonymous 5 minute survey to provide feedback on your experience.

Question Title

* 1. I found the Center location was easy to find.

Yes

Please add additional comments regarding your visit here.

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* 2. Is this your first visit to the Center?

Yes

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* 3. I have accessed the Workforce Assistance Center website (https://www.maderaworkforce.org/).

Yes

Is there additional information you would like to see on the website?

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* 4. Was the website easy to navigate?

Yes

N/A

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* 5. My visit to the Center was to seek assistance with the following - check all that apply.

Career Advisor Appointment

Orientation

Classroom Training

Skills Assessments

Employer Recruitments

Veteran Services

Job Search/Resource Room

EDD Unemployment Insurance

EDD State Disability Insurance

EDD Workforce Services

Department of Rehabilitation

Department of Social Services

Education Services

Eligibility

Workshop

Typing Test

Other:

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* 6. I received excellent service from the reception desk staff.

Yes

Please add comments regarding your experience with the reception desk staff.

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* 7. My wait time was satisfactory.

Yes

If you marked no, how long was your wait?

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* 8. The services I came to learn more about at the Center were met.

Yes

If no, please explain

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* 9. The services offered helped me with career choices.

Yes

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* 10. I found the staff to be knowledgeable and friendly.

Yes

Is there staff that you would like to mention?

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* 11. I felt my questions and concerns were understood.

Yes

If no, please explain

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* 12. How did you hear about the Workforce Assistance Center?

Internet

Social Media

Friend/Family

Flyers/Signs

Referral

School

Other:

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* 13. I will recommend the Workforce Assistance Center to others.

1 (Will not recommend)

10 (Will recommend)

1 (Will not recommend)

10 (Will recommend)

Please explain why you selected this score. What did you like most about the Workforce Assistance Center?

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* 14. My experience at the Workforce Assistance Center was a positive one.

Yes

If no, please explain

MCWAC Customer Survey

Question Title

* 1. I found the Center location was easy to find.

Question Title

* 2. Is this your first visit to the Center?

Question Title

* 3. I have accessed the Workforce Assistance Center website (https://www.maderaworkforce.org/).

Question Title

* 4. Was the website easy to navigate?

Question Title

* 5. My visit to the Center was to seek assistance with the following - check all that apply.

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* 6. I received excellent service from the reception desk staff.

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* 7. My wait time was satisfactory.

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* 8. The services I came to learn more about at the Center were met.

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* 9. The services offered helped me with career choices.

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* 10. I found the staff to be knowledgeable and friendly.

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* 11. I felt my questions and concerns were understood.

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* 12. How did you hear about the Workforce Assistance Center?

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* 13. I will recommend the Workforce Assistance Center to others.

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* 14. My experience at the Workforce Assistance Center was a positive one.

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* 15. If you would like to be contacted regarding any of your responses, please leave your name, phone number and email below.