SVMC Hospital Patient Portal Customer Feedback Question Title * 1. Do you currently have a hospital health portal account Yes, and I use it on a regular basis Yes, but I rarely use it No, I do not have a health portal account OK Question Title * 2. If you do not have a hospital health portal account, why? I tried to set it up but it was too complicated I do not need one at this time I use the health portal through my provider's office OK Question Title * 3. How did you learn about the hospital patient portal? I was given a pamphlet and medical record number during registration I saw it on the svhealthcare.org website Friend or family member Other (please specify) OK Question Title * 4. Have you needed to contact support for help with your portal? Yes, I've sent emails through Contact Us on the portal Yes, I've called the support telephone number that was listed No, I've have not needed any help with the portal OK Question Title * 5. If you sent an email, how long did it take to get a response? Less than a day 1-3 business days I did not receive a reply to my email OK Question Title * 6. If you called for assistance, was your call answered or did you need to leave a voicemail? My call was answered I left a voicemail and was called back in less than 24 hours I left a voicemail and was called back in 1-3 business days I left a voicemail but did not receive a call back OK Question Title * 7. Was your issue resolved (either through email or phone call)? My issue was resolved with the first call/email My issue was resolved with multiple calls/emails My issue was not resolved OK Question Title * 8. On a scale of 1-5, how was the level of customer service you received? Unsatisfactory Okay Good Very Good Above and Beyond Unsatisfactory Okay Good Very Good Above and Beyond OK Question Title * 9. On a scale of 1-5, how easy is it to navigate through the portal? Too difficult to really use Hard I can find what I need Okay Very easy to find my information Too difficult to really use Hard I can find what I need Okay Very easy to find my information OK Question Title * 10. On a scale of 1-5, does the portal have all of your health information you need? Not enough to make it worth using Very little of what I am looking for Okay, but would like more Most of what I need Has everything I need Not enough to make it worth using Very little of what I am looking for Okay, but would like more Most of what I need Has everything I need OK Question Title * 11. What other information/functions would you like on the hospital patient portal? Operative reports (surgery, colonoscopies, etc) Discharge summary from an admission Ability to message providers Forms for release of information and other medical record requests Online bill pay Schedule appointments Other (please specify) OK Question Title * 12. Is there any other feedback you would like to give? OK Question Title * 13. This survey is anonymous, but if you would like us to contact you, please provide your information below: Name Email Address Phone Number OK DONE