Have your say on City of St. Catharines Services and Infrastructure

The City of St. Catharines is reviewing the services it provides and is seeking input and comments from residents, businesses and property owners. Your feedback will provide valuable insights regarding changes that the City may consider.

Your responses will be confidential and reported only in aggregate.

This survey should take less than 10 minutes to complete. If you have any questions about the survey, please contact officeofthecao@stcatharines.ca

Question Title

* 1. Tell us a little about yourself [select all that apply]:

I live in St. Catharines

I work in St. Catharines

I own a property in St. Catharines

I own a business in St. Catharines

Question Title

* 2. What is your age?

Younger than 18

18-34

35-59

60-79

80 and older

Prefer not to say

Question Title

* 3. What do you like most about living in St. Catharines?

Question Title

* 4. What do you least like about living in St. Catharines?

Question Title

* 5. How would you describe your current quality of life in St. Catharines (e.g. your health, comfort and happiness)? Would you say it is:

Excellent

Good

Poor

Terrible

Don't know

Question Title

* 6. How would you rate the overall quality of services you receive from the City of St. Catharines?

Excellent

Good

Poor

Terrible

Don't know

Question Title

* 7. How would you rate the quality of the following City of St. Catharines services?

	Excellent	Good	Poor	Terrible	Don't know
Applications, Licenses and Permits	Applications, Licenses and Permits Excellent	Applications, Licenses and Permits Good	Applications, Licenses and Permits Poor	Applications, Licenses and Permits Terrible	Applications, Licenses and Permits Don't know
Arts, Culture and Events	Arts, Culture and Events Excellent	Arts, Culture and Events Good	Arts, Culture and Events Poor	Arts, Culture and Events Terrible	Arts, Culture and Events Don't know
Building and Renovation Supports / Services	Building and Renovation Supports / Services Excellent	Building and Renovation Supports / Services Good	Building and Renovation Supports / Services Poor	Building and Renovation Supports / Services Terrible	Building and Renovation Supports / Services Don't know
Business and Economic Development	Business and Economic Development Excellent	Business and Economic Development Good	Business and Economic Development Poor	Business and Economic Development Terrible	Business and Economic Development Don't know
By-laws and Animal Services	By-laws and Animal Services Excellent	By-laws and Animal Services Good	By-laws and Animal Services Poor	By-laws and Animal Services Terrible	By-laws and Animal Services Don't know
Community Supports and Services	Community Supports and Services Excellent	Community Supports and Services Good	Community Supports and Services Poor	Community Supports and Services Terrible	Community Supports and Services Don't know
Environmental Protection	Environmental Protection Excellent	Environmental Protection Good	Environmental Protection Poor	Environmental Protection Terrible	Environmental Protection Don't know
Property Taxes and Financial Services	Property Taxes and Financial Services Excellent	Property Taxes and Financial Services Good	Property Taxes and Financial Services Poor	Property Taxes and Financial Services Terrible	Property Taxes and Financial Services Don't know
Fire and Emergency Services	Fire and Emergency Services Excellent	Fire and Emergency Services Good	Fire and Emergency Services Poor	Fire and Emergency Services Terrible	Fire and Emergency Services Don't know
Planning and Development	Planning and Development Excellent	Planning and Development Good	Planning and Development Poor	Planning and Development Terrible	Planning and Development Don't know
Recreation, Parks and Leisure	Recreation, Parks and Leisure Excellent	Recreation, Parks and Leisure Good	Recreation, Parks and Leisure Poor	Recreation, Parks and Leisure Terrible	Recreation, Parks and Leisure Don't know
Transportation and Parking	Transportation and Parking Excellent	Transportation and Parking Good	Transportation and Parking Poor	Transportation and Parking Terrible	Transportation and Parking Don't know
Water and Utilities Services	Water and Utilities Services Excellent	Water and Utilities Services Good	Water and Utilities Services Poor	Water and Utilities Services Terrible	Water and Utilities Services Don't know

Question Title

* 8. For any services that you rated as Poor or Terrible, please let us know what we can improve about those services.

Question Title

* 9. How would you rate the condition of the City of St. Catharines infrastructure?

	In good condition, needing only minor repairs	In average condition, needing moderate repairs or maintenance	In poor condition, needing substantial repairs or maintenance	Don't know
Roads	Roads In good condition, needing only minor repairs	Roads In average condition, needing moderate repairs or maintenance	Roads In poor condition, needing substantial repairs or maintenance	Roads Don't know
Sidewalks	Sidewalks In good condition, needing only minor repairs	Sidewalks In average condition, needing moderate repairs or maintenance	Sidewalks In poor condition, needing substantial repairs or maintenance	Sidewalks Don't know
City Bridges	City Bridges In good condition, needing only minor repairs	City Bridges In average condition, needing moderate repairs or maintenance	City Bridges In poor condition, needing substantial repairs or maintenance	City Bridges Don't know
Drinking Water	Drinking Water In good condition, needing only minor repairs	Drinking Water In average condition, needing moderate repairs or maintenance	Drinking Water In poor condition, needing substantial repairs or maintenance	Drinking Water Don't know
Sanitary Sewers	Sanitary Sewers In good condition, needing only minor repairs	Sanitary Sewers In average condition, needing moderate repairs or maintenance	Sanitary Sewers In poor condition, needing substantial repairs or maintenance	Sanitary Sewers Don't know
Rainwater / drainage	Rainwater / drainage In good condition, needing only minor repairs	Rainwater / drainage In average condition, needing moderate repairs or maintenance	Rainwater / drainage In poor condition, needing substantial repairs or maintenance	Rainwater / drainage Don't know
City buildings	City buildings In good condition, needing only minor repairs	City buildings In average condition, needing moderate repairs or maintenance	City buildings In poor condition, needing substantial repairs or maintenance	City buildings Don't know
Parks and trails	Parks and trails In good condition, needing only minor repairs	Parks and trails In average condition, needing moderate repairs or maintenance	Parks and trails In poor condition, needing substantial repairs or maintenance	Parks and trails Don't know
Playgrounds, sports fields and courts	Playgrounds, sports fields and courts In good condition, needing only minor repairs	Playgrounds, sports fields and courts In average condition, needing moderate repairs or maintenance	Playgrounds, sports fields and courts In poor condition, needing substantial repairs or maintenance	Playgrounds, sports fields and courts Don't know
Natural assets (trees, shoreline and watercourse)	Natural assets (trees, shoreline and watercourse) In good condition, needing only minor repairs	Natural assets (trees, shoreline and watercourse) In average condition, needing moderate repairs or maintenance	Natural assets (trees, shoreline and watercourse) In poor condition, needing substantial repairs or maintenance	Natural assets (trees, shoreline and watercourse) Don't know
City parking lots	City parking lots In good condition, needing only minor repairs	City parking lots In average condition, needing moderate repairs or maintenance	City parking lots In poor condition, needing substantial repairs or maintenance	City parking lots Don't know
Carousel, outdoor public art and monuments	Carousel, outdoor public art and monuments In good condition, needing only minor repairs	Carousel, outdoor public art and monuments In average condition, needing moderate repairs or maintenance	Carousel, outdoor public art and monuments In poor condition, needing substantial repairs or maintenance	Carousel, outdoor public art and monuments Don't know
Victoria Lawn Cemetery	Victoria Lawn Cemetery In good condition, needing only minor repairs	Victoria Lawn Cemetery In average condition, needing moderate repairs or maintenance	Victoria Lawn Cemetery In poor condition, needing substantial repairs or maintenance	Victoria Lawn Cemetery Don't know

Question Title

* 10. For any services that you rated as In poor condition, please let us know what needs improvement.

Question Title

* 11. In the past year, which of the following recreational facilities have you used? (select multiple)

Arena(s)

Garden City Golf Course

Community centres / Older Adult Centres

Lock 3 Museum

Morningstar Mill

Outdoor recreation (e.g. Courts, sports fields, parks, trails, beaches)

Pool(s)

Have not used in past year/don’t know

Question Title

* 12. How satisfied are you with the following aspects of the City’s recreational facilities?

	Very satisfied	Somewhat satisfied	Somewhat dissatisfied	Very dissatisfied	Don't know
Variety of programs offered	Variety of programs offered Very satisfied	Variety of programs offered Somewhat satisfied	Variety of programs offered Somewhat dissatisfied	Variety of programs offered Very dissatisfied	Variety of programs offered Don't know
Hours of operation	Hours of operation Very satisfied	Hours of operation Somewhat satisfied	Hours of operation Somewhat dissatisfied	Hours of operation Very dissatisfied	Hours of operation Don't know
Affordability	Affordability Very satisfied	Affordability Somewhat satisfied	Affordability Somewhat dissatisfied	Affordability Very dissatisfied	Affordability Don't know
Condition of the building/ facility	Condition of the building/ facility Very satisfied	Condition of the building/ facility Somewhat satisfied	Condition of the building/ facility Somewhat dissatisfied	Condition of the building/ facility Very dissatisfied	Condition of the building/ facility Don't know
Condition of amenities (e.g. equipment, changing room)	Condition of amenities (e.g. equipment, changing room) Very satisfied	Condition of amenities (e.g. equipment, changing room) Somewhat satisfied	Condition of amenities (e.g. equipment, changing room) Somewhat dissatisfied	Condition of amenities (e.g. equipment, changing room) Very dissatisfied	Condition of amenities (e.g. equipment, changing room) Don't know

Question Title

* 13. For any services that you rated as ‘Somewhat Dissatisfied’ or ‘Very Dissatisfied’, please let us know what we can do to improve.

Question Title

* 14. Do you agree or disagree with the following statements?

	Strongly agree	Somewhat agree	Somewhat disagree	Strongly disagree	Don't know
I receive good value for the taxes I pay in the City of St. Catharines	I receive good value for the taxes I pay in the City of St. Catharines Strongly agree	I receive good value for the taxes I pay in the City of St. Catharines Somewhat agree	I receive good value for the taxes I pay in the City of St. Catharines Somewhat disagree	I receive good value for the taxes I pay in the City of St. Catharines Strongly disagree	I receive good value for the taxes I pay in the City of St. Catharines Don't know
The City of St. Catharines should maintain its services and infrastructure, increasing taxes and user fees at the rate of inflation	The City of St. Catharines should maintain its services and infrastructure, increasing taxes and user fees at the rate of inflation Strongly agree	The City of St. Catharines should maintain its services and infrastructure, increasing taxes and user fees at the rate of inflation Somewhat agree	The City of St. Catharines should maintain its services and infrastructure, increasing taxes and user fees at the rate of inflation Somewhat disagree	The City of St. Catharines should maintain its services and infrastructure, increasing taxes and user fees at the rate of inflation Strongly disagree	The City of St. Catharines should maintain its services and infrastructure, increasing taxes and user fees at the rate of inflation Don't know
The City of St. Catharines should improve its services and infrastructure, increasing taxes and user fees above the rate of inflation	The City of St. Catharines should improve its services and infrastructure, increasing taxes and user fees above the rate of inflation Strongly agree	The City of St. Catharines should improve its services and infrastructure, increasing taxes and user fees above the rate of inflation Somewhat agree	The City of St. Catharines should improve its services and infrastructure, increasing taxes and user fees above the rate of inflation Somewhat disagree	The City of St. Catharines should improve its services and infrastructure, increasing taxes and user fees above the rate of inflation Strongly disagree	The City of St. Catharines should improve its services and infrastructure, increasing taxes and user fees above the rate of inflation Don't know
The City of St. Catharines should reduce its services and infrastructure, holding or decreasing taxes and user fees, or increasing below the rate of inflation	The City of St. Catharines should reduce its services and infrastructure, holding or decreasing taxes and user fees, or increasing below the rate of inflation Strongly agree	The City of St. Catharines should reduce its services and infrastructure, holding or decreasing taxes and user fees, or increasing below the rate of inflation Somewhat agree	The City of St. Catharines should reduce its services and infrastructure, holding or decreasing taxes and user fees, or increasing below the rate of inflation Somewhat disagree	The City of St. Catharines should reduce its services and infrastructure, holding or decreasing taxes and user fees, or increasing below the rate of inflation Strongly disagree	The City of St. Catharines should reduce its services and infrastructure, holding or decreasing taxes and user fees, or increasing below the rate of inflation Don't know

Question Title

* 15. Have you personally contacted the City of St. Catharines in the past 12 months? (select multiple)

Yes, by phone

Yes, by email or website

Yes, by social media

Yes, by mail

Yes, in person

Don’t know

Question Title

* 16. How satisfied were you with the overall service you received when you contacted the City of St. Catharines?

Very satisfied

Somewhat satisfied

Somewhat dissatisfied

Very dissatisfied

Don’t know

Question Title

* 17. If you selected ‘Somewhat Dissatisfied’ or ‘Very Dissatisfied’, please let us know what we can do to improve the service you received.

Question Title

* 18. For what reason did you most recently contact the City of St. Catharines? (select multiple)

Pay Taxes / Water Bills

Bylaw / Infractions

Recreation Centre / Programs

Complaints / feedback

Parking

Planning and Building services

Infrastructure Maintenance issues (Potholes, Watermain Break, Snow Clearing, Sidewalk Repairs, Tree Trimming)

Homelessness / Encampments

Other (please specify)

Question Title

* 19. Thinking of the communications you receive from the City of St. Catharines, do you:

Receive too much information

Receive the right amount of information

Do not receive enough information

Don’t know

Question Title

* 20. What is your preferred method of receiving communication from the City of St. Catharines? (select multiple)

Bulletin boards

In Person

Local Newspaper

Newsletters

Radio

Social media

Website / MySTC

Other (please specify)

Question Title

* 21. What is your preferred method of paying for services from the City of St. Catharines (such as water bills, property taxes, permits or parking tickets)?

City website

Bank’s website or app

Pre-authorized payments

Electronic funds transfer (EFT)

Mail

Telephone

In person services desks

Other (please specify)

Question Title

* 22. Do you have any suggestions for improvements or changes to the City of St. Catharines?

This could include changes to existing services or new services, programming, amenities, facilities or infrastructure.

The following questions are about you and your household. As a reminder, your responses to this survey are anonymous and will be aggregated for statistical analysis and reporting.

Question Title

* 23. How long have you lived or owned a business in the City of St. Catharines?

5 years or less

6 to 10 years

11 to 20 years

More than 20 years

Prefer not to say

Question Title

* 24. Which ward to you reside in?

For a map of the Wards, please follow this link.

Ward 1 - Merritton

Ward 2 - St. Andrew's

Ward 3 - St. George's

Ward 4 - St. Patrick's

Ward 5 - Grantham

Ward 6 - Port Dalhousie

Prefer not to say

Question Title

* 25. What is your gender?

Woman

Man

Non-Binary

Prefer not to say

Other (please specify)

Question Title

* 26. What is the highest level of education you have completed?

Less than high school diploma or equivalent

High school diploma or a high school equivalency certificate

Trades certificate or diploma

College, CEGEP or other non-university certificate or diploma

Bachelor's degree

University certificate, diploma or degree above the bachelor's level

Prefer not to say

Question Title

* 27. What is your current employment status?

Employed Full-time

Employed Part-time

Retired

Unemployed

Other (e.g. student, homemaker)

Prefer not to say

Question Title

* 28. Do you identify as any of the following? (select multiple)

First Nations, Inuit or Métis

2SLGBTQI+

A person with a disability

None of the above

Prefer not to say

Question Title

* 29. Which of these categories does your total household income before tax for the previous year fall into? Your best estimate is fine.

Less than $25,000

$25,000 to $49,999

$50,000 to $74,999

$75,000 to $$99,999

$100,000 to $149,999

$150,000 or more

Prefer not to say

Have your say on City of St. Catharines Services and Infrastructure

Question Title

* 1. Tell us a little about yourself [select all that apply]:

Question Title

* 2. What is your age?

Question Title

* 3. What do you like most about living in St. Catharines?

Question Title

* 4. What do you least like about living in St. Catharines?

Question Title

* 5. How would you describe your current quality of life in St. Catharines (e.g. your health, comfort and happiness)? Would you say it is:

Question Title

* 6. How would you rate the overall quality of services you receive from the City of St. Catharines?

Question Title

* 7. How would you rate the quality of the following City of St. Catharines services?

Question Title

* 8. For any services that you rated as Poor or Terrible, please let us know what we can improve about those services.

Question Title

* 9. How would you rate the condition of the City of St. Catharines infrastructure?

Question Title

* 10. For any services that you rated as In poor condition, please let us know what needs improvement.

Question Title

* 11. In the past year, which of the following recreational facilities have you used? (select multiple)

Question Title

* 12. How satisfied are you with the following aspects of the City’s recreational facilities?

Question Title

* 13. For any services that you rated as ‘Somewhat Dissatisfied’ or ‘Very Dissatisfied’, please let us know what we can do to improve.

Question Title

* 14. Do you agree or disagree with the following statements?

Question Title

* 15. Have you personally contacted the City of St. Catharines in the past 12 months? (select multiple)

Question Title

* 16. How satisfied were you with the overall service you received when you contacted the City of St. Catharines?

Question Title

* 17. If you selected ‘Somewhat Dissatisfied’ or ‘Very Dissatisfied’, please let us know what we can do to improve the service you received.

Question Title

* 18. For what reason did you most recently contact the City of St. Catharines? (select multiple)

Question Title

* 19. Thinking of the communications you receive from the City of St. Catharines, do you:

Question Title

* 20. What is your preferred method of receiving communication from the City of St. Catharines? (select multiple)

Question Title

* 21. What is your preferred method of paying for services from the City of St. Catharines (such as water bills, property taxes, permits or parking tickets)?

Question Title

* 22. Do you have any suggestions for improvements or changes to the City of St. Catharines? This could include changes to existing services or new services, programming, amenities, facilities or infrastructure.

Question Title

* 23. How long have you lived or owned a business in the City of St. Catharines?

Question Title

* 24. Which ward to you reside in?For a map of the Wards, please follow this link.

Question Title

* 25. What is your gender?

Question Title

* 26. What is the highest level of education you have completed?

Question Title

* 27. What is your current employment status?

Question Title

* 28. Do you identify as any of the following? (select multiple)

Question Title

* 29. Which of these categories does your total household income before tax for the previous year fall into? Your best estimate is fine.

* 22. Do you have any suggestions for improvements or changes to the City of St. Catharines?

This could include changes to existing services or new services, programming, amenities, facilities or infrastructure.

* 24. Which ward to you reside in?

For a map of the Wards, please follow this link.