Your Shared Services Center / Global Business Services

Question Title

* 1. What is your SSC's service delivery model? (choose one)

Question Title

* 2. Are you operating as a Shared Services Center (SSC) or a Global Business Services (GBS)?

Question Title

* 3. Which region(s) does your SSC serve? (choose all that apply)

Question Title

* 4. How many countries does your SSC service? (choose one)

Question Title

* 5. How many entities does your SSC service? (choose one)

Question Title

* 7. How long has your SSC been established? (choose one)

Question Title

* 8. What success metrics is your SSC measured on? (choose one / best fit)

Question Title

* 9. What are the most significant areas of change in your SSC’s near-term future? (select all that apply)

Statutory Reporting and Tax Services Delivery

Question Title

* 10. Do you currently offer the following as a centralized service? (eg, from an SSO)

  yes no planning to add within 2 years planning to add within 3-5 years
Indirect tax compliance (VAT, sales tax)
Direct tax compliance (eg tax computations)
Statutory Reporting (eg preparation of accounts)
Legal services

Question Title

* 11. If you have not yet centralized INDIRECT tax compliance (VAT/sales tax), where is this work currently done?

Question Title

* 12. If you have not yet centralized INDIRECT tax compliance (VAT/sales tax), what is holding you back? (choose 1-5 options)

Question Title

* 13. If you have not yet centralized DIRECT tax compliance, where is this work currently done?

Question Title

* 14. If you have not yet centralized DIRECT tax compliance (eg tax computations), what is holding you back? (choose 1-5 options)

Question Title

* 15. If you have not yet centralized STATUTORY REPORTING (eg preparation of accounts) where is this work currently done?

Question Title

* 16. If you have not yet centralized STATUTORY REPORTING (eg, preparation of accounts), what is holding you back? (choose 1-5 options)

Tax Services – Strategy 

Question Title

* 17. If you have centralized TAX (direct/indirect), what are the top 3 challenges facing the centralized team? (choose top 3 answers)

Question Title

* 18. What stage is your organization at regarding centralizing the INDIRECT TAX process?

Question Title

* 19. What stage is your organization at regarding centralizing the DIRECT TAX process?

Question Title

* 20. How would you describe your current adoption of tax technology? (choose one)

Question Title

* 21. Do you see tax technology as strategic to the success of your tax department? (choose one)

Question Title

* 22. Which of the following tax technology solutions have you already implemented? (check all that apply)

Question Title

* 23. When looking to invest in new tax technology which criteria are most important (select all that apply)

Impact of Covid-19

Question Title

* 24. Has Covid-19’s impact on your business reporting capability resulted in plans to accelerate centralization / automation?

  yes, accelerate centralization yes, accelerate automation no N/A
Statutory Reporting
Indirect tax
Direct tax

Question Title

* 25. How has Covid-19's impact influenced plans to move towards a VIRTUAL versus as-is SSC model?

no plans to shift to a virtual SSC model (staying as is) yes, planning to shift to a virtual SSC model
Clear
i We adjusted the number you entered based on the slider’s scale.

Question Title

* 26. Would you be interested in a demo of SSON's data analytics resource on comparative location data – including talent availability, number of shared services/BPOs, cost of center operations, salary comparisons, and benchmark metrics?

T