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Global Intelligent Automation Survey for SSOs / GBS

This survey identifies the performance impact of Shared Services-driven Intelligent Automation. Here, we use the term ‘Intelligent Automation' as extending RPA by integrating cognitive and AI, as well as machine learning and data analytics – all applied to process execution.

As a thanks for supporting this research you will be offered a free SSON Analytics Data Report on IA (valued at US$500) at the end of the survey.
1.Are you a:(Required.)
2.In a few words: What drives Intelligent Automation in your organization? [choose best option](Required.)
3.What stage of the IA journey are you at? [choose best option](Required.)
4.Who owns the IA agenda in your enterprise? [choose one option](Required.)
5.If a Center of Excellence / Business Transformation Team leads the IA agenda, where does this sit? [choose one option](Required.)
6.How many processes are automated in your organization? [choose one option](Required.)
7.What challenges are you facing in implementing IA solutions? [select top 3 answer choices](Required.)
8.Which automation solutions have you already adopted? [check all that apply](Required.)
9.Which of the technologies ALREADY IN USE in your SSO are a PRIORITY for IA integration? [select top 3 options](Required.)
10.What are the top 3 factors determining process selection for IA? [select top 3 options](Required.)
11.What is your approach to assessing automation opportunities / process candidates? [choose one option](Required.)
12.Which areas/functions do you see as holding the most promise for IA implementation – and why?(Required.)
13.What are the key processes to automate in each function you listed above?(Required.)
14.Where have you already implemented IA? [choose all that apply](Required.)
15.In which area listed above has IA delivered the greatest value? Please describe.(Required.)
16.Is the skills shortage in IA real, and is it impacting your automation potential?(Required.)
17.If yes, how are you filling the gap? [choose best option](Required.)
18.What ratio of your total bots are attended (interacting with humans) vs. unattended (operating without humans)?(Required.)
19.Please comment on the use / value of attended vs. unattended in your organization.(Required.)
20.What has been your experience in scaling attended / unattended solutions?(Required.)
21.What is your strategic preference regarding attended / unattended automation?(Required.)
22.What is your preference as far as accessing IA capability goes?(Required.)
23.What’s your approach to get from proven IA capability to enterprise-wide implementation? [choose the single best answer option](Required.)
24.Will the impact of COVID-19 and any subsequent downturn accelerate the adoption of automation technologies?
25.What’s the current hurdle to progressing your automation strategy? [choose top 3 answer options](Required.)
26.What are the 3 top barriers to scaling IA? [choose 3 answer options](Required.)
27.How do you determine priorities for scaling IA?(Required.)
28.How would you rank your investment priorities below?(Required.)
Very important
Somewhat important
Not very important
Not important at all
N/A
Automated decision making with Machine Learning (ML)
Data extraction from emails using Natural Language Processing (NLP)
Automated process discovery / process mining
Customer engagements via conversational user interface, e.g. chatbots
Computer vision to analyze images (pictures, etc.)
Document extraction like text / pdfs via Intelligent Data Processing / Cognitive Automation
Predictive Analytics
Voice to text and Speech Analytics
Artificial Intelligence
29.How well are you integrating additional solutions (ML, Cognitive, Computer Vision, NLP, AI) with RPA? [choose best answer option]
30.Are you using AI in Shared Services / GBS?(Required.)
31.If you use AI, are you scaling it across functions / services / business units? [choose best answer option]
32.What are the key benefits of IA to date? [choose top 3 options](Required.)
33.How are you measuring the performance of the digital workforce (i.e., robots)? [choose best answer option]
34.What has the headcount impact been as a result of your IA implementation? [choose the best option]
35.What impact has RPA had on your workforce? [choose most appropriate answer](Required.)
36.How do you foresee IA solutions evolving? [choose best option]
37.How realistic do you think it is to integrate all IA capabilities into a single technology solution? [choose best option]
38.Which industry does your organization operate in?
39.What size is your enterprise (corporate revenue)?
40.What role do you hold within the organization?
Current Progress,
0 of 40 answered