EMV Chargebacks

Since EMV at retail motor fuel dispensers became mandatory on April 17th, 2021, there have been several issues raised related to the lack of information concerning the reason (e.g. fraud, non EMV compliance, or a customer complaint) for the chargeback and inability to obtain that information (e.g. processor, majors, processing bank).

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* 1. Have you received a chargeback for a credit card transaction for one or more facilities?

Yes

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* 2. Was the facility where a charge was made EMV compliant?

Yes

Some were compliant others were not.

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* 3. Was the reason for the chargeback adequately identified in the chargeback notice?

Never

Less than 50 percent of the time

Greater than 50 percent of the time

Every time

Other (please specify)

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* 4. If not, were you able to obtain this information?

Never

Less than 50% of the time

Greater than 50% of the time

Every time

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* 5. If Yes, where were you able to obtain from? (Check all that apply)

Processor

Credit card supplier

Processing bank

Other (please specify)

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* 6. What was the reason for the chargeback? (Check all that apply)

Fraud

Non-EMV compliance

Customer complaint

Unable to determine reason (Not provided or unable to contact anyone for the reason)

Other (please specify)

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* 7. How often have you received a chargeback where you were unable to identify the reason for the chargeback?

Never

Less than 50% of the time

Greater than 50% of the time

Every time