BETANCES HEALTH CENTER PATIENT SATISFACTION SURVEY 2022 Question Title 1. Service you accessed today: Primary Care(Medical) GYN(Women's Health) Podiatry(Foot Doctor) Behavioral Health(Social Work) Dental HIV/AIDS CARE Pediatrics(Children's Care) Prenatal Care Counseling Nutrition Question Title 2. Location you were seen in today: 280 Henry Street, Manhattan 1427 Broadway, Brooklyn Question Title 3. How would you rate the ability to get an same day appointment when you need one? Excellent Good Fair Poor N/A Question Title 4. How would you rate the ability to get an appointment when you need one? Excellent Good Fair Poor N/A Question Title 5. How would you rate the provider's office with sending you reminders between visits? Excellent Good Fair Poor N/A Question Title 6. How would you rate calling the office, how helpful and courteous was the person who assisted you on the phone? Excellent Good Fair Poor N/A Question Title 7. How would you rate the amount of time your provider spent with you? Excellent Good Fair Poor N/A Question Title 8. How would you rate how well did the clinical team explain your care to you? Excellent Good Fair Poor N/A Question Title 9. How would you rate the ability to understand and follow your provider's instruction regarding self-care, taking medications as prescribed, treatment plans and follow-up care you received from specialist Excellent Good Fair Poor N/A Question Title 10. How would you rate our wait time? Wait time includes time spent in the waiting room and exam room. How often did you see this provider within 20 minutes of your appointment time? Excellent Good Fair Poor N/A Question Title 11. How would you rate how often anyone on the clinical team talk with you about specific goals for your health? Excellent Good Fair Poor N/A Question Title 12. How would you rate how often anyone on the clinical team ask you if there are things that make it hard for you to take care of your health? Excellent Good Fair Poor N/A Question Title 13. How would you rate the hours of operation of the clinic? Excellent Good Fair Poor N/A Question Title 14. Overall, how would you rate your experience with us? Excellent Good Fair Poor N/A Question Title 15. How would you rate how likely are you to recommend our practice to a friend or love one? Excellent Good Fair Poor N/A Question Title 16. Please write any comments, questions, or concerns you have regarding your service experience. Question Title 17. Patient Race American Indian or Alaskan Native White Black or African American Asian Native Hawaiian Other Pacific Islander Unreported/Refuse to report race Other (please specify) Question Title 18. Patient Ethnicity Hispanic or Latino Non-Hispanic or Non-Latino Refuse to report Ethnicity Other (please specify) Question Title 19. Date Date / Time Date Done