SPARTA Survey - City of Spartanburg The City of Spartanburg is developing a transit plan to improve transit services to the community. In order to develop transit services that meet the needs of the community now and in the future, we need your help! OK Question Title * 1. Where did your trip start? (Address, nearest intersection, or landmark) OK Question Title * 2. How did you get to the bus stop? Walk Wheelchair Ride a Bike Drive Get Dropped Off Carpool Uber/Lyft Other (please specify) OK Question Title * 3. If you walked or rode a bike, how long is your typical walk/ride to catch the bus? Less than 10 minutes 10-20 minutes More than 20 minutes OK Question Title * 4. Where will your trip end? (Address, nearest intersection, or landmark) OK Question Title * 5. How will you get from the bus stop to your destination? Walk Wheelchair Ride a Bike Drive Get Dropped Off Carpool Uber/Lyft Other (please specify) OK Question Title * 6. Typically, how long does it take you to reach your final destination from the bus stop? Less than 10 minutes 10-20 minutes More than 20 minutes OK Question Title * 7. What is reasonable walking/biking time to/from the bus stop? Less than 10 minutes 10-20 minutes More than 20 minutes OK Question Title * 8. Did you need to transfer between bus routes to get to your destination? Yes No OK Question Title * 9. Did you use a wheelchair, scooter, or walker during your trip? Yes No OK Question Title * 10. If you rode your bike to/from transit, did you use bike racks? Yes, I used a bike rack at the bus stop Yes, I used the bike rack on the front of the bus on this trip OK Question Title * 11. What is the purpose of your trip today? Work School/College/Training Medical Social/Fun/Entertainment Shopping/Errands Restaurant Home Other (please specify) OK Question Title * 12. Typically, how often do you ride the bus? This is my first time A few times a month or less 1-4 trips per week 5 or more trips per week OK Question Title * 13. If bus service had not been available today, how would you have made this trip? Drive own vehicle Ride with someone Taxi Uber/Lyft Walk Bike Other public transit service Would not have made this trip OK Question Title * 14. What is your reason for any level of satisfaction? Convenience Cost Savings No Parking Hassle I don't have a license I don't have access to a reliable vehicle I want to let someone else do the driving I'm making an environmentally friendly choice Connections to other transportation services Other (please specify) OK Question Title * 15. What is your reason for any level of dissatisfaction? I had to wait too long The trip took too long Cleanliness It doesn't go where I need it to go It doesn't operate when I need it to operate Safety I think it's too expensive Other (please specify) OK Question Title * 16. How long have you been using SPARTA service? This is my first day 0 to 6 months 7 months to less than 1 year 1 to 2 years 2 to 5 years More than 5 years OK Question Title * 17. Would you recommend SPARTA to your family and friends? Yes No OK Question Title * 18. Why? OK Question Title * 19. Are there places that you’d like to go on the bus where it doesn’t go now? Yes No OK Question Title * 20. Where? OK Question Title * 21. Are there times that you’d like to ride the bus but it doesn’t operate now? Yes No OK Question Title * 22. When? OK Question Title * 23. Which three of the following service improvements would make SPARTA service better for you to use? More frequent service on existing routes More benches and shelters at bus stops More bike racks at bus stops Improved security at stops and on buses Later service Improved on-time performance on existing routes More routes/services Other (please specify) OK Question Title * 24. Do you own a bicycle? Yes No OK Question Title * 25. Are you willing/able to ride it to/from the bus stops? Yes No OK In order to be entered into a drawing for 5 $50 gift card and 10 31-day passes, please answer the following questions: OK Question Title * 26. What is your current employment status? Employed full-time Employed part-time Retired Full-time student Part-time student Not currently employed OK Question Title * 27. What is your age? Under 18 18-24 25-34 35-54 55-64 65-74 74-84 85+ OK Question Title * 28. How many vehicles are available in your household? 0 1 2 3+ OK Question Title * 29. Do you speak a language other than English at home? Yes No OK Question Title * 30. Which language? OK Question Title * 31. What is your annual household income? Under $10,000 $10,000-$19,999 $20,000-$29,999 $30,000-$39,999 $40,000-$49,999 $50,000+ OK Question Title * 32. Name OK Question Title * 33. Email Address OK Question Title * 34. Phone Number OK Question Title * 35. Home Zip Code OK Question Title * 36. Would you like to be kept informed about the study as it progresses? Yes No OK Thank you for completing the survey and helping us improve transportation services in the region - now and into the future! OK SUBMIT