Customer Service Survey The Park District wants your feedback! We strive to provide each person we interact with excellent customer service. We also are looking for what type of programs you would like to see offered in the future. Thank you in advance for your time. OK Question Title * 1. Did you visit a facility of the Morton Grove Park District in 2023? Yes No OK Question Title * 2. If so, how often in 2023 did you visit a facility of the Morton Grove Park District Weekly or more At least once a month A few times a year Once a year or less N/A OK Question Title * 3. If you sent an email directly to a staff member, or contacted us through our website, did you receive a response within one business day? Yes No N/A Comments OK Question Title * 4. When in person, was staff eager to assist you if needed? Yes No Comments OK Question Title * 5. How would you rate the overall knowledge of our registration staff? Excellent Good Average Poor N/A Comments OK Question Title * 6. Is there anything we could have done to improve customer service during your last visit or staff encounter? (Please indicate the facility you were at in your response.) OK Question Title * 7. Is there a specific staff person that provided you with exceptional customer service this past year that you would like to recognize? (If known, please include the staff person's name and facility location in your response.) OK Question Title * 8. How would you rate the overall satisfaction with customer service at the Morton Grove Park District? Excellent Good Average Poor Comments OK Question Title * 9. What do you currently use to receive information regarding the Morton Grove Park District? Please check all that apply. Park District Activity Guide Morton Grove Park District website Mailers and flyers Park District staff Social media (Facebook, Instagram) E-mails Electronic Signs Park Signage (Billboards) Neighbors/friends/relatives Other (please specify) OK Question Title * 10. Please rate your overall satisfaction with the following: Very Satisfied Satisfied Neither Satisfied Nor Dissatisfied Dissatisfied Very Dissatisfied N/A Program Offerings Program Offerings Very Satisfied Program Offerings Satisfied Program Offerings Neither Satisfied Nor Dissatisfied Program Offerings Dissatisfied Program Offerings Very Dissatisfied Program Offerings N/A Facility Availability Facility Availability Very Satisfied Facility Availability Satisfied Facility Availability Neither Satisfied Nor Dissatisfied Facility Availability Dissatisfied Facility Availability Very Dissatisfied Facility Availability N/A Online Registration Online Registration Very Satisfied Online Registration Satisfied Online Registration Neither Satisfied Nor Dissatisfied Online Registration Dissatisfied Online Registration Very Dissatisfied Online Registration N/A Frequency of Email Communications Frequency of Email Communications Very Satisfied Frequency of Email Communications Satisfied Frequency of Email Communications Neither Satisfied Nor Dissatisfied Frequency of Email Communications Dissatisfied Frequency of Email Communications Very Dissatisfied Frequency of Email Communications N/A Other (please specify) OK Question Title * 11. How likely are you to recommend the Morton Grove Park District to others? Very Likely Somewhat Likely Not Sure Unlikely Comments OK Question Title * 12. What type of programming would you like to see the park district offer in the future? OK Question Title * 13. Is there anything else you would like to share with us at this time? OK DONE