Customer Satisfaction Survey

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Kindly fill in the form below so we can better serve you.

Company Name :

Customer Name :

Contact No. :

Email Address :

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Department :

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Please select country :

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SMC Sales Engineer Name (optional) :

Sales Engineer Name :

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Question 1 - Product related survey

Kindly rate the importance level of product :

	Not Important 1	2	3	4	Very Important 5
Product Range	Product Range Not Important 1	Product Range 2	Product Range 3	Product Range 4	Product Range Very Important 5
Product Durability	Product Durability Not Important 1	Product Durability 2	Product Durability 3	Product Durability 4	Product Durability Very Important 5
Product Performance	Product Performance Not Important 1	Product Performance 2	Product Performance 3	Product Performance 4	Product Performance Very Important 5
Ease of use	Ease of use Not Important 1	Ease of use 2	Ease of use 3	Ease of use 4	Ease of use Very Important 5
Value for money	Value for money Not Important 1	Value for money 2	Value for money 3	Value for money 4	Value for money Very Important 5
Well-Established Brand	Well-Established Brand Not Important 1	Well-Established Brand 2	Well-Established Brand 3	Well-Established Brand 4	Well-Established Brand Very Important 5

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Kindly rate SMC performance :

	Need Improvement 1	2	3	4	Excellent 5
Product Range	Product Range Need Improvement 1	Product Range 2	Product Range 3	Product Range 4	Product Range Excellent 5
Product Durability	Product Durability Need Improvement 1	Product Durability 2	Product Durability 3	Product Durability 4	Product Durability Excellent 5
Product Performance	Product Performance Need Improvement 1	Product Performance 2	Product Performance 3	Product Performance 4	Product Performance Excellent 5
Ease of use	Ease of use Need Improvement 1	Ease of use 2	Ease of use 3	Ease of use 4	Ease of use Excellent 5
Value for money	Value for money Need Improvement 1	Value for money 2	Value for money 3	Value for money 4	Value for money Excellent 5
Well-Established Brand	Well-Established Brand Need Improvement 1	Well-Established Brand 2	Well-Established Brand 3	Well-Established Brand 4	Well-Established Brand Excellent 5

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Question 2 - Information related survey

Kindly rate the importance level of information :

	Not Important 1	2	3	4	Very Important 5
Ease of getting information	Ease of getting information Not Important 1	Ease of getting information 2	Ease of getting information 3	Ease of getting information 4	Ease of getting information Very Important 5
Website content	Website content Not Important 1	Website content 2	Website content 3	Website content 4	Website content Very Important 5
Intepretation of catalog information	Intepretation of catalog information Not Important 1	Intepretation of catalog information 2	Intepretation of catalog information 3	Intepretation of catalog information 4	Intepretation of catalog information Very Important 5

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Kindly rate SMC performance :

	Need Improvement 1	2	3	4	Excellent 5
Ease of getting information	Ease of getting information Need Improvement 1	Ease of getting information 2	Ease of getting information 3	Ease of getting information 4	Ease of getting information Excellent 5
Website content	Website content Need Improvement 1	Website content 2	Website content 3	Website content 4	Website content Excellent 5
Intepretation of catalog information	Intepretation of catalog information Need Improvement 1	Intepretation of catalog information 2	Intepretation of catalog information 3	Intepretation of catalog information 4	Intepretation of catalog information Excellent 5

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Question 3 - Service related survey

Kindly rate the importance level of service :

	Not Important 1	2	3	4	Very Important 5
Response to enquiry	Response to enquiry Not Important 1	Response to enquiry 2	Response to enquiry 3	Response to enquiry 4	Response to enquiry Very Important 5
Ease of placing order	Ease of placing order Not Important 1	Ease of placing order 2	Ease of placing order 3	Ease of placing order 4	Ease of placing order Very Important 5
Delivery reliability (punctuality, correct quantity etc)	Delivery reliability (punctuality, correct quantity etc) Not Important 1	Delivery reliability (punctuality, correct quantity etc) 2	Delivery reliability (punctuality, correct quantity etc) 3	Delivery reliability (punctuality, correct quantity etc) 4	Delivery reliability (punctuality, correct quantity etc) Very Important 5
Technical support	Technical support Not Important 1	Technical support 2	Technical support 3	Technical support 4	Technical support Very Important 5
Sales representative's product knowledge	Sales representative's product knowledge Not Important 1	Sales representative's product knowledge 2	Sales representative's product knowledge 3	Sales representative's product knowledge 4	Sales representative's product knowledge Very Important 5
Sales representative's service	Sales representative's service Not Important 1	Sales representative's service 2	Sales representative's service 3	Sales representative's service 4	Sales representative's service Very Important 5

Question Title

Kindly rate SMC performance :

	Need Improvement 1	2	3	4	Excellent 5
Response to enquiry	Response to enquiry Need Improvement 1	Response to enquiry 2	Response to enquiry 3	Response to enquiry 4	Response to enquiry Excellent 5
Ease of placing order	Ease of placing order Need Improvement 1	Ease of placing order 2	Ease of placing order 3	Ease of placing order 4	Ease of placing order Excellent 5
Delivery reliability (punctuality, correct quantity etc)	Delivery reliability (punctuality, correct quantity etc) Need Improvement 1	Delivery reliability (punctuality, correct quantity etc) 2	Delivery reliability (punctuality, correct quantity etc) 3	Delivery reliability (punctuality, correct quantity etc) 4	Delivery reliability (punctuality, correct quantity etc) Excellent 5
Technical support	Technical support Need Improvement 1	Technical support 2	Technical support 3	Technical support 4	Technical support Excellent 5
Sales representative's product knowledge	Sales representative's product knowledge Need Improvement 1	Sales representative's product knowledge 2	Sales representative's product knowledge 3	Sales representative's product knowledge 4	Sales representative's product knowledge Excellent 5
Sales representative's service	Sales representative's service Need Improvement 1	Sales representative's service 2	Sales representative's service 3	Sales representative's service 4	Sales representative's service Excellent 5

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Question 4 - Overall satisfaction

Overall , how would you rate SMC performance ?

	Very Dissatisfied 1	2	3	4	Extremely Satisfied 5
Overall satisfaction level in regards to your dealing with SMC .	Overall satisfaction level in regards to your dealing with SMC . Very Dissatisfied 1	Overall satisfaction level in regards to your dealing with SMC . 2	Overall satisfaction level in regards to your dealing with SMC . 3	Overall satisfaction level in regards to your dealing with SMC . 4	Overall satisfaction level in regards to your dealing with SMC . Extremely Satisfied 5

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Overall , how would you rate other similar supplier performance as compared with SMC .

	Very Dissatisfied 1	2	3	4	Extremely Satisfied 5
Rate other similar supplier performance as compared with SMC .	Rate other similar supplier performance as compared with SMC . Very Dissatisfied 1	Rate other similar supplier performance as compared with SMC . 2	Rate other similar supplier performance as compared with SMC . 3	Rate other similar supplier performance as compared with SMC . 4	Rate other similar supplier performance as compared with SMC . Extremely Satisfied 5

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Question 5

Market share of SMC in your company, (0-100).

100

Clear

i We adjusted the number you entered based on the slider’s scale.

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Question 6

What would you hope to see in your future dealings with SMC?

Product Training

Technology Seminar

In-house Exhibition

Management Visit

Promotion

Field Technical Support

Other :

Question Title

Kindly fill in the form below so we can better serve you.

Question Title

Department :

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Please select country :

Question Title

SMC Sales Engineer Name (optional) :

Question Title

Question 1 - Product related surveyKindly rate the importance level of product :

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Kindly rate SMC performance :

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Question 2 - Information related surveyKindly rate the importance level of information :

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Kindly rate SMC performance :

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Question 3 - Service related surveyKindly rate the importance level of service :

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Kindly rate SMC performance :

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Question 4 - Overall satisfactionOverall , how would you rate SMC performance ?

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Overall , how would you rate other similar supplier performance as compared with SMC .

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Question 5Market share of SMC in your company, (0-100).

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Question 6What would you hope to see in your future dealings with SMC?

Question 1 - Product related survey

Kindly rate the importance level of product :

Question 2 - Information related survey

Kindly rate the importance level of information :

Question 3 - Service related survey

Kindly rate the importance level of service :

Question 4 - Overall satisfaction

Overall , how would you rate SMC performance ?

Question 5

Market share of SMC in your company, (0-100).

Question 6

What would you hope to see in your future dealings with SMC?