Business Internet and Broadband Survey
South Lake Tahoe

Thank you for your input! This survey should take no more than 10 minutes to complete.

The City of Lake Tahoe is conducting a feasibility study with the goal of improving broadband and internet service. As a business owner, we want to know more about your broadband use at your BUSINESS. The purpose of the survey is to determine the level of service you currently have, how your business uses the internet, what you currently pay, and what is most important to you in regards to high speed internet service. We also want to hear how the COVID-19 pandemic has impacted your business.

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* 1. What type of business are you in?

Retail

Restaurant, Food

Mining / Manufacturing

High tech

Healthcare

Education

Government

Finance

Hotel/Hospitality

Other (please specify)

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* 2. About your employees:

	Just one, sole proprietor	2 - 5	6 - 10	11 - 20	21 - 50	More than 50
How many employees work for the company?	How many employees work for the company? Just one, sole proprietor	How many employees work for the company? 2 - 5	How many employees work for the company? 6 - 10	How many employees work for the company? 11 - 20	How many employees work for the company? 21 - 50	How many employees work for the company? More than 50
How many employees does your company have in the South Lake Tahoe area?	How many employees does your company have in the South Lake Tahoe area? Just one, sole proprietor	How many employees does your company have in the South Lake Tahoe area? 2 - 5	How many employees does your company have in the South Lake Tahoe area? 6 - 10	How many employees does your company have in the South Lake Tahoe area? 11 - 20	How many employees does your company have in the South Lake Tahoe area? 21 - 50	How many employees does your company have in the South Lake Tahoe area? More than 50
How many of your employees in the South Lake Tahoe area work primarily from home?	How many of your employees in the South Lake Tahoe area work primarily from home? Just one, sole proprietor	How many of your employees in the South Lake Tahoe area work primarily from home? 2 - 5	How many of your employees in the South Lake Tahoe area work primarily from home? 6 - 10	How many of your employees in the South Lake Tahoe area work primarily from home? 11 - 20	How many of your employees in the South Lake Tahoe area work primarily from home? 21 - 50	How many of your employees in the South Lake Tahoe area work primarily from home? More than 50

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* 3. Before the pandemic, did you have employees that work from home, and if so, how often did they work from home?

At least one day per week.

2 - 3 days per week

More than 3 days per week.

5 days per week.

The company's employees do not work from home.

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* 4. Currently, do you have employees that work from home, and if so, how often do they work from home?

At least one day per week.

2 - 3 days per week

More than 3 days per week.

5 days per week.

The company's employees do not work from home.

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* 5. Which of the following Internet Service Providers do you use at your business? If you have more than one Internet Service Provider, please select your primary provider at your business.

AT&T

Charter, Spectrum

Earthlink

Geotel

SkyFiber

Starlink Satellite

I use a Fixed Wireless provider but it isn't showing on the list above.

I only have cellular internet for my business (AT&T Mobility, Sprint, TMobile, Verizon, etc.)

I use a Satellite Company (Hughes Net, Exede, ViaSat)

I do not use any of these internet service providers

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* 6. For your business, what type of internet service do you currently have?

DSL (usually provided by the phone company)

Dial-up (requires you to use a modem and your regular phone line)

Cable (usually provided as part of your cable TV package)

Satellite (usually provided as part of your Satellite TV package)

Wireless (usually provided by an independent service provider using an antenna on the roof pointed to another ground antenna.)

Mobile Phone Wireless, Cellular (typically is part of your cell phone plan)

T-1 Service (a special kind of service often available from the phone company rated at a fixed 1.5 Mbps)

Fiber connection (uses fiber optics to provide the signal. May be provided by the phone company or other providers. Typically used for higher speeds)

I don't have internet service at my place of business.

I do not know what type of connection I have at my place of business.

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* 7. How is your Internet Service?

	Never	Sometimes	Almost all of the time	Always
The speed is too slow.	The speed is too slow. Never	The speed is too slow. Sometimes	The speed is too slow. Almost all of the time	The speed is too slow. Always
The connection interrupts.	The connection interrupts. Never	The connection interrupts. Sometimes	The connection interrupts. Almost all of the time	The connection interrupts. Always

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* 8. How would you rate the speed of your internet service?

Very slow

Slow

Acceptable

Good

Excellent

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* 9. For you business, what type of internet service to you NEED? (Please specify)

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* 10. The State of California has set a goal for all California businesses and homes to have access to at least one provider of broadband with download speeds of at least 100 megabits per second and upload speeds of at least 20 megabits per second (100/20 Mbps) no later than 2026. Some cities have set a goal of residents to be able to choose Gigabit speeds of 1,000 megabits per second of service (1 Gbps or 1,000) Mbps).

If you could subscribe to much faster speeds at your business, which would you be more likely to choose?

BEST, VIRTUALLY UNLIMITED - (Really fast Internet, can support all devices running at the same time, streaming, gaming, operating a business): 1,000 Mbps or 1 Gigabit for $300 - $450 per month

GREAT - (Streaming, operating a business) - 250 Mbps for $200 - $300 per month.

PRETTY GOOD, and MOST AFFORDABLE (For example, - up to 4 devices) - 100 Mbps for $70 - $85 per month.

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* 11. What impact would Gigabit Internet service have on your business? (Check all that apply.)

No impact.

The business would hire more employees.

The business could provide/attend more webinars and online training.

The business could reach more markets, more territories, more locations.

The business would be more efficient.

The business could provide more products and services to its customers.

What else? (please specify)

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* 12. What is most important to you regarding your internet service? (Please rank the following choices, with 1 being the most important.)

Fast, I want speed and availability of abundant broadband

Reliability, I do not want my internet service to be interrupted.

Price, I want to pay a competitive price.

Customer Service, I want a friendly voice and good customer support.

Bundled invoice, I want one invoice for internet, cable TV and/or phone service.

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* 13. With the pandemic and the safer-at-home orders, how much has the current internet service impacted you and your employees' ability to work from home?

In a BIG WAY. The internet service in our community has made it so my employees are not able to effectively work.

SOMEWHAT. Sometimes the current internet service has gone down or is too slow to allow my employees to work from home.

NOT AT ALL. It's business as usual for our company. The internet service that we need works great.

NOT AT ALL. Our company does not rely on the internet.

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* 14. Tell us more, how the current internet for your employees has impacted your business?

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* 15. If you have any other comments regarding your current internet service or a community broadband service, please tell us below:

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* 16. If your local government asked for the community to help pay for a high-speed fiber optic system, what would be an acceptable way to help pay for a new system? Please select all that are acceptable.

Spread the payment over 24-48 months on my internet bill.

An annual property tax assessment, of approximately $200 - 300 per year.

An up-front payment of approximately $5,000; similar to a water or sewer tap fee.

A monthly fee of $10 - $20 per month, in addition to the monthly service fee.

The City should issue a municipal bond to pay for the network.

Other (please specify)