Vendor Survey Vendor Satisfaction Survey Question Title * 1. My agency can best be described as: Home Health Care Agency Home Delivered Meal Provider Personal Emergency Response Provider Durable Medical Equipment Provider Personal Service Agency Other OK Question Title * 2. On Average, how frequently does your staff contact or refer clients to Generations? Frequently (10 or more times per month) Regularly (4-9 times per month) Infrequently (0-3 times per month) OK Question Title * 3. Based on your experience with Generations Case Management Staff, please rate us on the following attributes: Exceptional Good Fair Poor Communication (prompt follow-up and clear directions) Communication (prompt follow-up and clear directions) Exceptional Communication (prompt follow-up and clear directions) Good Communication (prompt follow-up and clear directions) Fair Communication (prompt follow-up and clear directions) Poor Professionalism (courteous, respectful and knowledgeable) Professionalism (courteous, respectful and knowledgeable) Exceptional Professionalism (courteous, respectful and knowledgeable) Good Professionalism (courteous, respectful and knowledgeable) Fair Professionalism (courteous, respectful and knowledgeable) Poor Responsiveness(to changes in care plans, services provider issues, client status, vendor authorizations) Responsiveness(to changes in care plans, services provider issues, client status, vendor authorizations) Exceptional Responsiveness(to changes in care plans, services provider issues, client status, vendor authorizations) Good Responsiveness(to changes in care plans, services provider issues, client status, vendor authorizations) Fair Responsiveness(to changes in care plans, services provider issues, client status, vendor authorizations) Poor OK Question Title * 4. Overall, how satisfied are you with Generations? Very Satisfied Satisfied Disastisfied OK Question Title * 5. How likely is it that you would refer other clients to Generations? Very likely Somewhat likely Neither likely nor unlikely Somewhat unlikely Very unlikely OK Question Title * 6. Do you have any additional comments and/or suggestions on how we can improve our customer service? OK DONE