Wedding Terms & Conditions

Our terms and conditions have been set out to ensure all guests enjoy a safe and relaxing time whilst visiting Tamborine Mountain Glades. Please read this information carefully as it contains important information about weddings at Tamborine Mountain Glades.

1. DEFINITIONS
For the purpose of these terms and conditions, the following definitions apply:
‘Event Date’ or ‘Wedding Date’ means the date specified in the Confirmation Form or the date agreed upon by You and us.
‘Event Order’ means the form provided to you prior to your event stating all details of your function.
‘Business Day’ means any day from Monday to Friday inclusive, except public holidays.
‘Resort’ means Tamborine Mountain Glades and its managers, supervisors and employees.
‘Resort Premises’ means the premises situated at Tamborine Mountain Glades.

2. BOOKINGS
2.1 Your chosen venue will be held tentatively for (7) days, from the date the Resort accepts your booking.
2.2 The confirmation of your booking is required in writing to the Resort, and a deposit payment made
(paragraph below) within (7) days of making your booking. If a signed copy of this “Terms and Conditions” document and a deposit are not received by the Resort within seven days, the venue will be released, and your booking may be cancelled. Exceptions and extensions may apply at management’s discretion.
2.3 The final payment to the Resort is required (14) clear Business Days before your function.

3. TRANSFER BOOKING
3.1 If you request that your wedding be postponed to an alternate date, such postponement is subject to the
Resort’s acceptance, in our sole discretion and subject to clause
3.2 If the Resort agrees to postpone your wedding, such postponement is subject to your agreement that:
(1) we may be unable to accommodate a similar day, date or time, and the new wedding date to you and the Resort agreeing to a mutually agreeable date and time that is available to be booked.
(2) our pricing structure for the new wedding date will apply, this includes any increase arising from our annual price increase.
(3) any money paid by you (excluding your wedding booking deposit and any other amount reasonably required to compensate the Resort for services provided up to the point of postponement) will be credited towards your new wedding date, however you will not be entitled to a refund of any amount paid.

4. DEPOSITS & PAYMENTS
4.1 An $1100 non-refundable deposit is required within (7) days of booking. The deposit is to be paid with terms and conditions signed before your booking is guaranteed. Tentative bookings without a deposit paid and terms and conditions signed will only be held for a period of (7) days. The Resort reserves the right to release any tentative bookings after the (7) days.
4.2 The following payment schedule applies to all bookings:
4.3 12 months prior to your wedding date, 25% of your estimated wedding cost is required to be paid. An invoice will be issued and sent to you. This payment must be received by the Resort before/on the due date. If it is not received on the due date, your booking will expire, your event date will be available to be booked by others and you will forfeit any payments made including your booking deposit. This payment is strictly non-refundable.
4.4 6 months prior to your wedding date, 50% of your estimated wedding cost is required to be paid, plus any additional amounts which have been agreed between you and the Resort for services (for example, the cost of additional guests above the number specified in the wedding form). An invoice will be issued and sent to you.
This payment must be received by the Resort before/on the due date. If it is not received on the due date, your booking will expire, your event date will be available to be booked by others and you will forfeit any payments made including your booking deposit. This payment is strictly non-refundable.
4.5 14 days prior to your wedding date, 100% of your wedding cost is required to be paid, plus any additional
amounts which have been agreed between you and the Resort for services (for example, the cost of additional guests above the number specified in the wedding form). An invoice will be issued and sent to you. This payment must be received by the Resort before/on the due date. If it is not received on the due date, your booking will expire, your event date will be available to be booked by others and you will forfeit any payments made including your booking deposit. This payment is strictly non-refundable.

4.6 Short bookings - If the resort accepts a booking for a wedding date that is sooner than six months, three months and/or fourteen days from the booking date, the Resort may require payment of the booking deposit, 6-month payment or the 14-day payment upfront or in accordance with an adjusted payment schedule. Any payment made pursuant to this clause (including the booking deposit) is strictly non-refundable.

5. PAYMENT
5.1 The full payment of your wedding is required at least (14) days prior to your wedding date. Services will not be provided without the final payment being received.
5.2 Any additional charges need to be settled on departure.
5.3 Your credit card details will be held on file for final settlement purposes. You will be notified regarding any charges processed on your credit card for any breakages, damages, or incidentals.

6. WEDDING DETAILS
6.1 You are required to provide the Resort in writing particulars of all venues, beverages, entertainment, technical requirements, room set ups, starting, and finishing times in connection with your wedding. These details are required at least (21) days before your event.
6.2 The final attendance numbers must be notified to the Resort (21) days prior to your wedding. Once your final numbers have been confirmed, the Resort will make reasonable efforts to cater for additional numbers, however approval from the Resort will be required before we agree that we can cater for those additional people. Any reduction in attendance numbers within (21) days prior to your function will be subject to charging at the full contracted amount.
Example: your approximate number of guests is 90 when confirming your booking, paying your deposit, and agreeing to the package’s minimum number, which may say 70. Then, (21) days from your wedding, when final numbers are required, only 60 guests can attend the event. You will be then charged for the 70 minimum as listed on your package.
6.3 Tamborine Mountain Glades is a private resort open to other guests. All guests are required to observe house rules, trespass, noise (music is to be turned down low after 10.00pm) and general behaviour, particularly at night. Anyone in your party creating nuisance may be asked to leave the premises immediately and will be liable for any damages caused either to other guests or the proprietor.
7. WEDDING CANCELLATION
7.1 All cancellations are required in writing.
7.2 If you cancel your tentative booking before The Resort has received the $1100 booking deposit, you will not be liable for any costs, however, your booking will expire, and your Event Date will be able to be booked by others.
7.3 If you cancel your confirmed booking after the booking deposit and/or any other payments have been received, you will forfeit all deposits/payments, your booking will expire, and your Event Date will be able to be booked by others.

8. ACCOMMODATION
8.1 As we are a very popular wedding and events venue, we highly recommend your guests book their
accommodation as early as possible to avoid missing out.
8.2 Guest accommodation is subject to availability and booked on the acceptance of our accommodation terms and conditions (available on the Tamborine Mountain Glades website). All guest accommodation bookings are required to be made online through the resort’s website and require full payment upon reservation.
8.3 Check in is at 2.00pm and check out is at 10.00am. Please ensure you take this into consideration when selecting your ceremony time as we cannot guarantee an early check in for your guests. Please note, fees apply for early check ins.

9. CIRCUMSTANCES BEYOND THE CONTROL OF THE RESORT
9.1 If the Resort is unable to provide the facilities or any other arrangements for your wedding or any part thereof, or to otherwise perform the terms of this agreement and the Resorts failure is due to circumstances beyond its decision or control, the Resort is not responsible for any costs, damages, or expenses that you may suffer or incur.
9.2 The resort cannot guarantee the same coordinator throughout the planning process. In the result of a coordinator ceasing employment a new coordinator will be allocated at our discretion.

10. CONDUCT OF THE WEDDING
10.1 Your wedding must be conducted in an orderly and lawful manner.
10.2 The Resort may terminate your wedding if the Resort reasonably believes that your wedding is not being conducted in an orderly and lawful manner.
10.3 The Resort has no responsibility to you for any costs, damages, or expenses that you may incur in relation to the Resorts termination of your wedding.
10.4 The Resort may exclude or remove any persons or possessions from your wedding or from the Resort premises.
10.5 No food (except wedding cakes and infant supplies) or beverages of any kind (including alcohol as wedding favors), other than those provided by the Resort, will be permitted at the wedding venue.
10.6 This Resort practices principles of responsible service of alcohol. The Resort reserves the right to refuse service and/or exclude any guest from the function or from the premises if the client is aggressive, destructive, or intoxicated.

11. LOSS AND DAMAGE
11.1 You are responsible for all loss and damage to the property of the Resort (including the Resort Premises and any fixtures, furnishings, or goods on or off the Resort) caused by or arising from any act or omission by you, your guests or any other persons attending your wedding or present in the Resort rooms.
11.2 The Resort will take the most extreme care, but no responsibility will be taken for any loss or damage to
merchandise, decorations, cakes, or any personal property prior to, during or after weddings.
11.3 You must ensure that nothing is nailed, screwed, or adhered in any way to any wall, door or other part of the building unless prior permission is granted by the Resort.

12. DIETARY REQUIREMENTS
12.1 We are happy to organise special meals for guests with dietary requirements and we ask for notification of these dietary requirements at the scheduled 21 days meeting.
13. MENUS & FOOD TASTING
13.1 Menu selection is to be confirmed (21) days prior to the Event. While menus are seasonal and subject to change prior to final confirmation, menu options will be consistent with the style and standard described in the wedding package.
13.2 Unfortunately, we are unable to offer food tastings, however you are welcome to dine in our restaurant, the food is similar and prepared by our chef who also does the weddings.

14. CHILDREN’S MEALS
14.1 We offer chicken nuggets and chips for kids under 12 years old. Please refer to your wedding package brochure for children prices. Teenagers (13-17) are served the same meals as adult guests. Please note no alcohol is to be served to these minors.

15. SUPPLIERS MEALS
15.1 We offer a supplier meal (at an additional cost - please ask your wedding coordinator) with a complimentary non-alcoholic beverage for any supplier (photographer, videographer, photobooth attendant etc.). Please advise if these are required when stating your final numbers, 21 days prior to your wedding. If you have a DJ included in your wedding package, The Resort will provide him with a meal.

16. BAR & BEVERAGES
16.1 The provision of drinks must be arranged through the Resort and BYO alcohol is not permitted.
16.2 No drinks of any kind are to be brought into our ceremony and receptions venues by you, your guests or your vendors (this also includes wedding favors).
16.3 RSA laws apply and will be honoured as is our duty under Queensland Licensing Laws.
16.4 No minors will be served.
16.5 Drinks prices are fixed 21 days prior to your wedding. Bar tab or cash bar options will be available during or after the bar tab or package duration.

17. MUSIC
17.1 A PA system and microphone can be hired (at an extra cost) for your ceremony should you require these. A Bluetooth speaker is including for pre-dinner drinks & canapes. Please note we would be unable to provide our speaker for you to use during your reception as it is not designed for the dancing part of your wedding. Therefore, we recommend professional entertainment companies for reception music.
17.2 The Resort reserves the right to control the quality, style and volume of any entertainment booked.
17.3 Music levels must be turned down to an acceptable level at 10pm, to ensure a peaceful environment throughout the resort, particularly for other resort guests.

18. MARQUEES, TIPIS & HELICOPTERS
18.1 Please discuss this with your wedding coordinator at least 1 month prior to your wedding.

19. CHANGES TO EQUIPMENT
19.1 The Resort makes equipment, furniture, and decorations available to you, however some advertised equipment might be unusable due to repair or replacement. In these cases, the Resort will provide suitable alternative substitute equipment.

20. SURCHARGES
20.1 A surcharge of $750 per hour is applicable if you would like to extend the venue hire. Please note, this price includes the venue hire and our staff.
20.2 A surcharge of $1000 per hour is applicable if you would like to extend the venue hire on Public Holidays. Please note, this price includes the venue hire and our staff.
20.3 Please discuss with your wedding coordinator if you would like to extend the reception venue hire, as the Resort would not be able to arrange this on the day.
20.4 A 15% surcharge is applicable to the total food and beverage account for wedding held on Public Holidays.

21. EXTERNAL SUPPLIERS
21.1 Where goods or services are supplied from an external supplier additional terms and conditions may apply, such as additional deposits, earlier confirmation of final numbers or cancellation fees. You are responsible for any fees that may apply in relation to the supplier’s terms and conditions.
21.2 Tamborine Mountain Glades acts as an agent for external suppliers, such as Photography and Videography, Decorators, Cake Supplier,
22. ITEMS NOT COLLECTED
22.1 Any items that have not been collected after the event will be disposed of within (7) days.

23. THE RESORT WAIVERS RESPONSIBILITY FOR:
23.1 Theft, damage, or loss of any goods brought onto the Resort Premises prior to, during or, after the event.
23.2 Any introduction of food to the wedding and the effect of thereafter.
23.3 Any injuries including the risk of death, serious injury and other damage to mine and my guests’ person and property, while using the buggy provided by the resort.

24. SUBSTITUTION OF WEDDING VENUES
24.1 The Resort may assign you to another area or room for your wedding if the area or room originally designated for your wedding is unavailable for any reason or the Resort believes the area of the Resort originally designated for your function is deemed inappropriate.
24.2 Options for wet weather reception venue change will be either The Sanctuary or Rainforest Restaurant,
depending totally on which is available on the wedding day. The decision to move the reception venue in the event of wet weather is the responsibility of the bride and groom based on advice from Tamborine Mountain Glades. However, Tamborine Mountain Glades reserves the right to overrule the bride and groom’s decision if necessary. The decision must be made no later than 10.00am on the day of your wedding. In the event you choose to hold your wedding on the Island Glade and the weather becomes inclement prior to the commencement or during of your reception and you request Tamborine Mountain Glades to move to another venue, a fee of $1500 including GST will be charged. Should you choose to proceed with the Island Glade during forecasted wet weather, a waiver will be required to be sign on the morning of the wedding to release Tamborine Mountain Glades from liability of you and your guests ‘safety.
24.3 We run a regular maintenance program and we do our best to avoid this having an impact on your wedding day, however, from time to time some advertised facilities and places may be unusable due to maintenance, repair, or improvement.

25. CONFETTI, PETALS & BUBBLES
25.1 Confetti (including biodegradable confetti), rice, artificial rose petals, streamers, party poppers or flutter guns are prohibited.
25.2 No metal cut sprinkles, crystals, glitter allowed (including on tables for your reception).
25.3 If any of the above are used at the Resort by you or/and your guests, we will charge you a cleaning fee.
25.4 The Resort reserves the right to remove any of the above from the venues if brought in by You, your guests and/or your suppliers.
25.4 Bubbles and fresh/dried petals and flowers are allowed, please discuss this with your wedding coordinator prior to the event.

26. PHOTOS & VIDEOS
26.1 You acknowledge and agree that the Resort may take or receive images or videos of you and/or your guests, vendors and other persons involved in the event.
26.2 You warrant that the Resort has all necessary consent and permission to view and use the photos and videos for marketing and promotional purposes on our website, social media pages, and/or any other media type (this includes television, newspaper, or other prints unless you have specifically notified us at the time of entering into these Terms that you do not consent to the use of the photos and videos.
26.3 You acknowledge, agree and consent that for security reasons, the Resort has several cameras throughout on the premises which are monitored and recorded. The Resort will only use any recorded images or videos from our security cameras for security and monitoring purposes and will not market those images or videos.

27. PRICE VARIATIONS
27.1 Whilst every effort is made to maintain prices as printed or quoted, they may be subject to increase without notice to cover unforeseen price rises. Please note: each package is increased on January 1 each year.
Please read these terms & conditions carefully. If you do not understand any of the terms & conditions or have any questions, please discuss them with our Wedding Coordinator.

If you have read and understood the terms set out above and accept them, please sign the terms. In signing the terms, they are binding upon you.

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* 1. What is your first name?

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* 2. What is your last name?

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* 3. What is your partner's first name?

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* 4. What is your partner's last name?

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* 5. Contact Details:

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* 6. Wedding Date:

Date

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* 7. Please choose Wedding Package:

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* 8. Approximate  Ceremony Time:

Time

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* 9. Ceremony Location:

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* 10. Reception Location:

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* 11. Approximate Reception Time:

Time

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* 12. Approximate Guest Numbers (Final numbers required 21 working days prior to event):

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* 13. Upload Photo ID of partner No. 1 - i.e drivers license

PDF, DOC, DOCX, PNG, JPG, JPEG, GIF file types only.
Choose File

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* 14. Upload Photo ID of partner No. 2 - i.e drivers license

PDF, DOC, DOCX, PNG, JPG, JPEG, GIF file types only.
Choose File

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* 15. I agree that I will be liable for the payment of any charges directly related to my wedding at Tamborine Mountain Glades and I have read and understood the Tamborine Mountain Glades Terms and Conditions.

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