Let us know what you think about Silva's 2023/2024 customer annual report Your feedback is really important to us. We’d be grateful if you could take two minutes to complete this short survey about this year's report.If you would like any help to complete this survey, please call The Hub on 01344 382 800 Question Title * 1. To what extent do you agree or disagree with the following statements? Strongly Disagree Disagree Neither agree nor disagree Agree Strongly Agree The report was easy to read The report was easy to read Strongly Disagree The report was easy to read Disagree The report was easy to read Neither agree nor disagree The report was easy to read Agree The report was easy to read Strongly Agree I understood the information in the report I understood the information in the report Strongly Disagree I understood the information in the report Disagree I understood the information in the report Neither agree nor disagree I understood the information in the report Agree I understood the information in the report Strongly Agree I liked the way the report looked I liked the way the report looked Strongly Disagree I liked the way the report looked Disagree I liked the way the report looked Neither agree nor disagree I liked the way the report looked Agree I liked the way the report looked Strongly Agree The report was relevant to me The report was relevant to me Strongly Disagree The report was relevant to me Disagree The report was relevant to me Neither agree nor disagree The report was relevant to me Agree The report was relevant to me Strongly Agree The report helped me to understand Silva's performance The report helped me to understand Silva's performance Strongly Disagree The report helped me to understand Silva's performance Disagree The report helped me to understand Silva's performance Neither agree nor disagree The report helped me to understand Silva's performance Agree The report helped me to understand Silva's performance Strongly Agree Question Title * 2. Silva are required by the regulator to share their performance with customers. Do you feel the report made this clear? Yes No Don't Know Question Title * 3. What did you like about the report? Question Title * 4. What do you think could be improved? Question Title * 5. Is there anything else you’d like to see included in next year’s report? Question Title * 6. Which of the following best describes you? I rent my home from Silva I am a shared owner I am a leaseholder Other (please specify) Question Title * 7. A group of customers helped us shape this report. If you're interested in working with us on Silva's next Customer Annual Report (2024-2025), please leave your details below. We will get in touch towards the end of 2024 to share more information. Name Address Postcode Email Address Phone Number Thank you for your time. Please press 'Done' at the bottom to submit your responses. In line with Silva's obligations as a landlord all completed surveys will be reviewed and the findings will be connected to customer data to improve the services you receive. If you would like more information about how Abri use customer data this can be found in our Privacy Notice, available here: www.silvahomes.co.uk/privacy Done
