Customer Experience Survey

Your feedback helps improve my service to your account. I am committed to exceeding your service expectations.

Please take a moment to let me know how I am doing.

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* 1. Did I resolve your request to your satisfaction?

Yes

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* 2. If no, please explain:

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* 3. Please rate my performance in the following areas:

	Poor				Outstanding	N/A
Provided you with the information you needed within your expected timeframe	Provided you with the information you needed within your expected timeframe Poor	Provided you with the information you needed within your expected timeframe	Provided you with the information you needed within your expected timeframe	Provided you with the information you needed within your expected timeframe	Provided you with the information you needed within your expected timeframe Outstanding	Provided you with the information you needed within your expected timeframe N/A
Demonstrated a thorough knowledge of the topic in question	Demonstrated a thorough knowledge of the topic in question Poor	Demonstrated a thorough knowledge of the topic in question	Demonstrated a thorough knowledge of the topic in question	Demonstrated a thorough knowledge of the topic in question	Demonstrated a thorough knowledge of the topic in question Outstanding	Demonstrated a thorough knowledge of the topic in question N/A
Communication to you clear, concise and helpful	Communication to you clear, concise and helpful Poor	Communication to you clear, concise and helpful	Communication to you clear, concise and helpful	Communication to you clear, concise and helpful	Communication to you clear, concise and helpful Outstanding	Communication to you clear, concise and helpful N/A

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* 4. Overall, how am I doing on meeting your expectations?

	Poor				Outstanding
Overall	Overall Poor	Overall	Overall	Overall	Overall Outstanding

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* 5. What can I do to further meet or exceed your expectations? Please be specific.

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* 6. How well does The Standard understand your needs?

	Poor				Outstanding
The Standard	The Standard Poor	The Standard	The Standard	The Standard	The Standard Outstanding

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* 7. What could The Standard do to further meet or exceed your expectations overall?

Please tell us a little bit about you so that we can provide the best service for you.

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* 8. Contact information

Name

Company

Policy number

Email Address

Phone Number

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* 9. What is MOST important to you when making decisions about recommending/selecting employee benefits?

Continuously seeking out the absolute highest quality benefits that can meet my employees' needs.

Providing high quality benefits that can meet my company's unique requirements, even if it means spending a bit more time, money and effort.

Ease of administration, as much as the benefits themselves, so I can get everything done on my plate without getting too stressed.

Ease of administration, as much as the benefits themselves, so I can accomplish more with my existing resources.

Working only with well-known, leading benefit providers to ensure I will get good quality benefits and service.

Providing the same level of benefits that will keep me competitive with others in my industry.

Providing only those benefits that I am required to provide.

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* 10. When it comes to working with carriers, I prefer:

A collaborative approach with shared contribution, responsibilities and decision making.

A more structured approach where I define discrete roles in terms of involvement, responsibilities and decision making.

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* 11. Would you like to be contacted about your survey responses?

Yes