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AZ DPS Licensing Unit Customer Survey
Please complete this short survey to help us improve our service.
*
1.
Please rate your overall experience during your most recent interaction. (One star is the worst and five stars is the best.)
(Required.)
1 star
2 stars
3 stars
4 stars
5 stars
2.
How did you interact with the DPS Licensing Unit during your most recent contact?
Phone
Email
Portal Message Center
In-person (DPS Lobby)
Other (please specify)
3.
Was the Licensing team member you interacted with knowledgeable about your issue?
Yes
No
Not applicable - I did not directly interact with anyone.
4.
Did your interaction with the Licensing team member accomplish your goal?
Yes
No
Not completely (please explain)
5.
If you used the DPS Services Portal for any part of your transaction, did you encounter any issues using the portal?
I did not use the portal.
I used the portal with no issues.
I had a problem using the portal (please explain)
6.
If you received your license, did the length of time it took to receive it match your expectation?
It took longer than I expected.
It took about the time I expected.
It took a shorter amount of time than I expected.
Not applicable
Other comment
7.
Is there anything you would like us to know about your experience with the Licensing Unit that would help us improve our service? (positive/negative interactions with specific team members, service difficulties, application questions, website questions, etc.) If you still need additional help with your issue or would like us to look further into a problem you had, please email us at BureauSurveys@azdps.gov with your name, contact information, and application number.