AZ DPS Licensing Unit Customer Survey

Please complete this short survey to help us improve our service.

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* 1. Please rate your overall experience during your most recent interaction. (One star is the worst and five stars is the best.)

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* 2. How did you interact with the DPS Licensing Unit during your most recent contact?

Phone

Email

Portal Message Center

In-person (DPS Lobby)

Other (please specify)

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* 3. Was the Licensing team member you interacted with knowledgeable about your issue?

Yes

No

Not applicable - I did not directly interact with anyone.

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* 4. Did your interaction with the Licensing team member accomplish your goal?

Yes

No

Not completely (please explain)

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* 5. If you used the DPS Services Portal for any part of your transaction, did you encounter any issues using the portal?

I did not use the portal.

I used the portal with no issues.

I had a problem using the portal (please explain)

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* 6. If you received your license, did the length of time it took to receive it match your expectation?

It took longer than I expected.

It took about the time I expected.

It took a shorter amount of time than I expected.

Not applicable

Other comment

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* 7. Is there anything you would like us to know about your experience with the Licensing Unit that would help us improve our service? (positive/negative interactions with specific team members, service difficulties, application questions, website questions, etc.) If you still need additional help with your issue or would like us to look further into a problem you had, please email us at BureauSurveys@azdps.gov with your name, contact information, and application number.