Singapore Gymnastics Club Research 2020

Singapore Gymnastics is conducting a survey with Gymnastics clubs to identify opportunities for customer service and program improvements to help make the gymnastics community more rewarding and more enjoyable.

A critically important component of this survey is designed to assist Singapore Gymnastics to collect robust evidence of people that participate in all forms of gymnastics.

As a valued stakeholder within the Singapore gymnastics community, you are invited to participate in this survey.

The survey will take approximately 20 minutes to complete and must be submitted by Wednesday, April 8, 2020.

If you have any questions regarding this research project please contact Singapore Gymnastics via email at sgoffice@singaporegymnastics.org.sg or call us at 6258 4851.

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* 1. You have received this survey invitation because you have been
identified by Singapore Gymnastics as someone who is currently involved as
the key administrator of a Gymnastics club or program.
Which of the following best describes your current role(s) within your Gymnastics club? (Please select all that apply.)

Committee Member

Owner

Director

Manager/Assistant Manager

Administrator

Coach

Judge

Club Volunteer

Other (please specify)

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* 2. Is your club currently an SG-affiliated club?

Yes

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* 3. How can we improve the club affiliation and renewal processes?

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* 4. What is your Clubs Postcode?

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* 5. Where is your club located? (Please select all that apply.)

City Area

North

South

East

West

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* 6. Approximately how many registered members does your Club have?

Less than 100

101-250

251 - 500

More than 500

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* 7. What types of gymnastics programs does your club offer?

Programs for competitive gymnasts only

Programs for recreational gymnasts only

Programs for both competitive and recreational gymnasts

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* 8. In which of the following types of facilities does your club(s) operate? (please select all that apply)

Rented permanent gymnastics facility

Owned permanent gymnastics facility

Multi-purpose venue (i.e. set up/pack up arrangement) only

Mix of permanent and multi-purpose venue

Other (please specify)

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* 9. Which of the following disciplines, programs and initiatives are currently run at your club? (Please select all that apply)

	Yes	No
Gymnastics for All (Recreational classes)	Gymnastics for All (Recreational classes) Yes	Gymnastics for All (Recreational classes) No
Men’s Artistic Gymnastics	Men’s Artistic Gymnastics Yes	Men’s Artistic Gymnastics No
Women’s Artistic Gymnastics	Women’s Artistic Gymnastics Yes	Women’s Artistic Gymnastics No
Rhythmic Gymnastics	Rhythmic Gymnastics Yes	Rhythmic Gymnastics No
Trampoline Gymnastics	Trampoline Gymnastics Yes	Trampoline Gymnastics No
Birthday parties	Birthday parties Yes	Birthday parties No
Holiday programs	Holiday programs Yes	Holiday programs No
Disability specific programs	Disability specific programs Yes	Disability specific programs No
Come and try programs	Come and try programs Yes	Come and try programs No
Group/Team classes (i.e. sporting teams)	Group/Team classes (i.e. sporting teams) Yes	Group/Team classes (i.e. sporting teams) No
Parkour training i.e. climbing, jumping, swinging in ‘urban	Parkour training i.e. climbing, jumping, swinging in ‘urban Yes	Parkour training i.e. climbing, jumping, swinging in ‘urban No
Gymnastics for 0-5 year olds	Gymnastics for 0-5 year olds Yes	Gymnastics for 0-5 year olds No
Gymnastics for 5-8 year olds	Gymnastics for 5-8 year olds Yes	Gymnastics for 5-8 year olds No
Gymnastics for 8-12 year olds	Gymnastics for 8-12 year olds Yes	Gymnastics for 8-12 year olds No
School program conducted at the school	School program conducted at the school Yes	School program conducted at the school No
School program conducted at the club	School program conducted at the club Yes	School program conducted at the club No
Adult Gymnastics	Adult Gymnastics Yes	Adult Gymnastics No
Senior Gymnastics classes	Senior Gymnastics classes Yes	Senior Gymnastics classes No

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* 10. From 1 January 2019 through to the 31 December 2019 how many people participated in each of the following activities.
Please enter a positive whole number or the number 0 only.

Birthday Parties

Holiday Programs

Disability Program

School Program conducted in the school

School Program conducted at the club

Parkour style/type of program

Senior Gymnastics classes

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* 11. How satisfied or dissatisfied are you with the services and support you receive from Singapore Gymnastics over the past 12 months?

Extremely Satisfied

Very Satisfied

Fairly Satisfied

Fairly Dissatisfied

Very Satisfied

Extremely Satisfied

Don't Know/Not Applicable

Please provide a reason for your answer above.

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* 12. How likely would you be to recommend the services and support provided by Singapore Gymnastics to other club administrators?

Completely likely

Very likely

Moderately likely

Slightly likely

Not at all likely

Please provide a reason for your answer above.

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* 13. How would you describe the amount of communication and information that you receive from Singapore Gymnastics?

I receive too much information

I receive enough information

I do not receive enough information

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* 14. Which of the following platforms do you get information from?

Singapore Gymnastics' Instagram Account

Singapore Gymnastics' Facebook Account

Singapore Gymnastics' Weekly Email Blast

Singapore Gymnastics' Website

Other (please specify)

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* 15. How would you improve the quality and quantity of information received from Singapore Gymnastics?

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* 16. How would you rate the overall value for money for your club's members to be affiliated with Singapore Gymnastics?

Please provide a reason for your answer above.

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* 17. How satisfied or dissatisfied are you with each of the following aspects that impact you in your role within Gymnastics?

	Extremely Satisfied	Very Satisfied	Fairly Satisfied	Fairly Dissatisfied	Extremely Dissatisfied	Don't know/Not Applicable
Customer Service Provided by Singapore Gymnastics (SG) staff	Customer Service Provided by Singapore Gymnastics (SG) staff Extremely Satisfied	Customer Service Provided by Singapore Gymnastics (SG) staff Very Satisfied	Customer Service Provided by Singapore Gymnastics (SG) staff Fairly Satisfied	Customer Service Provided by Singapore Gymnastics (SG) staff Fairly Dissatisfied	Customer Service Provided by Singapore Gymnastics (SG) staff Extremely Dissatisfied	Customer Service Provided by Singapore Gymnastics (SG) staff Don't know/Not Applicable
Resolution of queries, issues or complaints raised with Singapore Gymnastics	Resolution of queries, issues or complaints raised with Singapore Gymnastics Extremely Satisfied	Resolution of queries, issues or complaints raised with Singapore Gymnastics Very Satisfied	Resolution of queries, issues or complaints raised with Singapore Gymnastics Fairly Satisfied	Resolution of queries, issues or complaints raised with Singapore Gymnastics Fairly Dissatisfied	Resolution of queries, issues or complaints raised with Singapore Gymnastics Extremely Dissatisfied	Resolution of queries, issues or complaints raised with Singapore Gymnastics Don't know/Not Applicable
Opportunity to attend education and training courses offered by SG	Opportunity to attend education and training courses offered by SG Extremely Satisfied	Opportunity to attend education and training courses offered by SG Very Satisfied	Opportunity to attend education and training courses offered by SG Fairly Satisfied	Opportunity to attend education and training courses offered by SG Fairly Dissatisfied	Opportunity to attend education and training courses offered by SG Extremely Dissatisfied	Opportunity to attend education and training courses offered by SG Don't know/Not Applicable
Quality of education and training for coaches offered by SG	Quality of education and training for coaches offered by SG Extremely Satisfied	Quality of education and training for coaches offered by SG Very Satisfied	Quality of education and training for coaches offered by SG Fairly Satisfied	Quality of education and training for coaches offered by SG Fairly Dissatisfied	Quality of education and training for coaches offered by SG Extremely Dissatisfied	Quality of education and training for coaches offered by SG Don't know/Not Applicable
Quality of education and training for judges offered by SG	Quality of education and training for judges offered by SG Extremely Satisfied	Quality of education and training for judges offered by SG Very Satisfied	Quality of education and training for judges offered by SG Fairly Satisfied	Quality of education and training for judges offered by SG Fairly Dissatisfied	Quality of education and training for judges offered by SG Extremely Dissatisfied	Quality of education and training for judges offered by SG Don't know/Not Applicable
Quality of education and training for club management and administration	Quality of education and training for club management and administration Extremely Satisfied	Quality of education and training for club management and administration Very Satisfied	Quality of education and training for club management and administration Fairly Satisfied	Quality of education and training for club management and administration Fairly Dissatisfied	Quality of education and training for club management and administration Extremely Dissatisfied	Quality of education and training for club management and administration Don't know/Not Applicable
The resources and information provided to you by Singapore Gymnastics	The resources and information provided to you by Singapore Gymnastics Extremely Satisfied	The resources and information provided to you by Singapore Gymnastics Very Satisfied	The resources and information provided to you by Singapore Gymnastics Fairly Satisfied	The resources and information provided to you by Singapore Gymnastics Fairly Dissatisfied	The resources and information provided to you by Singapore Gymnastics Extremely Dissatisfied	The resources and information provided to you by Singapore Gymnastics Don't know/Not Applicable
Quality of programs offered by Singapore Gymnastics	Quality of programs offered by Singapore Gymnastics Extremely Satisfied	Quality of programs offered by Singapore Gymnastics Very Satisfied	Quality of programs offered by Singapore Gymnastics Fairly Satisfied	Quality of programs offered by Singapore Gymnastics Fairly Dissatisfied	Quality of programs offered by Singapore Gymnastics Extremely Dissatisfied	Quality of programs offered by Singapore Gymnastics Don't know/Not Applicable
Relevance of programs offered by Singapore Gymnastics	Relevance of programs offered by Singapore Gymnastics Extremely Satisfied	Relevance of programs offered by Singapore Gymnastics Very Satisfied	Relevance of programs offered by Singapore Gymnastics Fairly Satisfied	Relevance of programs offered by Singapore Gymnastics Fairly Dissatisfied	Relevance of programs offered by Singapore Gymnastics Extremely Dissatisfied	Relevance of programs offered by Singapore Gymnastics Don't know/Not Applicable
Quality of Singapore Gymnastics' events you attended	Quality of Singapore Gymnastics' events you attended Extremely Satisfied	Quality of Singapore Gymnastics' events you attended Very Satisfied	Quality of Singapore Gymnastics' events you attended Fairly Satisfied	Quality of Singapore Gymnastics' events you attended Fairly Dissatisfied	Quality of Singapore Gymnastics' events you attended Extremely Dissatisfied	Quality of Singapore Gymnastics' events you attended Don't know/Not Applicable
Your club's ability to recruit new gymnasts	Your club's ability to recruit new gymnasts Extremely Satisfied	Your club's ability to recruit new gymnasts Very Satisfied	Your club's ability to recruit new gymnasts Fairly Satisfied	Your club's ability to recruit new gymnasts Fairly Dissatisfied	Your club's ability to recruit new gymnasts Extremely Dissatisfied	Your club's ability to recruit new gymnasts Don't know/Not Applicable
Your club's environment and culture	Your club's environment and culture Extremely Satisfied	Your club's environment and culture Very Satisfied	Your club's environment and culture Fairly Satisfied	Your club's environment and culture Fairly Dissatisfied	Your club's environment and culture Extremely Dissatisfied	Your club's environment and culture Don't know/Not Applicable
Your club's safety and risk management processes	Your club's safety and risk management processes Extremely Satisfied	Your club's safety and risk management processes Very Satisfied	Your club's safety and risk management processes Fairly Satisfied	Your club's safety and risk management processes Fairly Dissatisfied	Your club's safety and risk management processes Extremely Dissatisfied	Your club's safety and risk management processes Don't know/Not Applicable

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* 18. Thinking about the next 12 months, what do you believe are the priorities for your club? (Please select all that apply)

Growing the number of participants 0-5 years of age

Growing the number of female athletes / gymnasts

Growing the number of male athletes / gymnasts

Finding enough quality people to fill specific club admin roles (such as President, Secretary, Committee members etc.)

Recruiting enough volunteers to help run the club in general roles

Recruiting enough coaches for all our classes, programs etc.

Improving the quality of our club’s coaches

Improving the quality of our club’s facilities

Looking for and securing an additional venue

Generating enough money to keep the club financially viable

Retaining current gymnasts at my club

Recruiting enough judges for club run competitions

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* 19. Which of the following best describes how you view the health of your club’s finances over the next * 12 months?

Very strong

Strong

Average

Poor

Very Poor

Don't know

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* 20. Overall, how would you rate the quality of your Club's facilities?

Excellent

Very Good

Good

Poor

Average

Poor

Very Poor

Don't know

Please provide a reason for your answer above.

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* 21. Which of the following equipment do you have at your facility? (Please select all that apply)

Full sprung artistic floor

Tumble track

Double mini trampoline

Full RG floor

Trampoline

Pit

None of the above

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* 22. Could you please provide approximate details on the size of your club facility for the following...

Square metreage of space for all gymnastics

Square metreage of space for other areas (office /change rooms/seating etc.)

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* 23. Are any of the following a priority for your Club regarding facilities? (Please select all that apply)

Move to a larger facility

Extend existing facility

Renovate existing facility

Renew facility lease

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* 24. Over the course of a typical week, at what capacity (approximately) is your club at the following * days/times?

	0% - 25%	25% - 50%	51% - 75%	76% - 100%	Don't Know
Monday - Friday: 6am - 9pm	Monday - Friday: 6am - 9pm 0% - 25%	Monday - Friday: 6am - 9pm 25% - 50%	Monday - Friday: 6am - 9pm 51% - 75%	Monday - Friday: 6am - 9pm 76% - 100%	Monday - Friday: 6am - 9pm Don't Know
Monday - Friday: 9am - 4pm	Monday - Friday: 9am - 4pm 0% - 25%	Monday - Friday: 9am - 4pm 25% - 50%	Monday - Friday: 9am - 4pm 51% - 75%	Monday - Friday: 9am - 4pm 76% - 100%	Monday - Friday: 9am - 4pm Don't Know
Monday - Friday: 4pm onwards	Monday - Friday: 4pm onwards 0% - 25%	Monday - Friday: 4pm onwards 25% - 50%	Monday - Friday: 4pm onwards 51% - 75%	Monday - Friday: 4pm onwards 76% - 100%	Monday - Friday: 4pm onwards Don't Know
Saturday: 6am - 9am	Saturday: 6am - 9am 0% - 25%	Saturday: 6am - 9am 25% - 50%	Saturday: 6am - 9am 51% - 75%	Saturday: 6am - 9am 76% - 100%	Saturday: 6am - 9am Don't Know
Saturday: 9am - 4pm	Saturday: 9am - 4pm 0% - 25%	Saturday: 9am - 4pm 25% - 50%	Saturday: 9am - 4pm 51% - 75%	Saturday: 9am - 4pm 76% - 100%	Saturday: 9am - 4pm Don't Know
Saturday: 4pm onwards	Saturday: 4pm onwards 0% - 25%	Saturday: 4pm onwards 25% - 50%	Saturday: 4pm onwards 51% - 75%	Saturday: 4pm onwards 76% - 100%	Saturday: 4pm onwards Don't Know
Sunday: 6am - 9am	Sunday: 6am - 9am 0% - 25%	Sunday: 6am - 9am 25% - 50%	Sunday: 6am - 9am 51% - 75%	Sunday: 6am - 9am 76% - 100%	Sunday: 6am - 9am Don't Know
Sunday: 9am - 4pm	Sunday: 9am - 4pm 0% - 25%	Sunday: 9am - 4pm 25% - 50%	Sunday: 9am - 4pm 51% - 75%	Sunday: 9am - 4pm 76% - 100%	Sunday: 9am - 4pm Don't Know
Sunday: 4pm onwards	Sunday: 4pm onwards 0% - 25%	Sunday: 4pm onwards 25% - 50%	Sunday: 4pm onwards 51% - 75%	Sunday: 4pm onwards 76% - 100%	Sunday: 4pm onwards Don't Know

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* 25. Does your club currently have a waiting list? (please select all that apply)

Yes - for competitive gymnastics

Yes - for recreational gymnastics

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* 26. How many of each of the following people are involved with your club?

Coach - Full-time (paid)

Coach - Part-time (paid)

Coach - Casual (paid)

Coach - Volunteer (not-paid)

Administration - Full-time (paid)

Administration - Part-time (paid)

Administration - Casual (paid)

Administration - Volunteer (not-paid)

All other general volunteer roles (not-paid)

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* 27. Are you coaching MOE school programmes?

Yes

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* 28. Do you have any other comments or suggestions on how to improve the club experience within gymnastics that you would like to share with Singapore Gymnastics?

Singapore Gymnastics Club Research 2020

Question Title

Question Title

* 2. Is your club currently an SG-affiliated club?

Question Title

* 3. How can we improve the club affiliation and renewal processes?

Question Title

* 4. What is your Clubs Postcode?

Question Title

* 5. Where is your club located? (Please select all that apply.)

Question Title

* 6. Approximately how many registered members does your Club have?

Question Title

* 7. What types of gymnastics programs does your club offer?

Question Title

* 8. In which of the following types of facilities does your club(s) operate? (please select all that apply)

Question Title

* 9. Which of the following disciplines, programs and initiatives are currently run at your club? (Please select all that apply)

Question Title

* 10. From 1 January 2019 through to the 31 December 2019 how many people participated in each of the following activities.Please enter a positive whole number or the number 0 only.

Question Title

* 11. How satisfied or dissatisfied are you with the services and support you receive from Singapore Gymnastics over the past 12 months?

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* 12. How likely would you be to recommend the services and support provided by Singapore Gymnastics to other club administrators?

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* 13. How would you describe the amount of communication and information that you receive from Singapore Gymnastics?

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* 14. Which of the following platforms do you get information from?

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* 15. How would you improve the quality and quantity of information received from Singapore Gymnastics?

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* 16. How would you rate the overall value for money for your club's members to be affiliated with Singapore Gymnastics?

Question Title

* 17. How satisfied or dissatisfied are you with each of the following aspects that impact you in your role within Gymnastics?

Question Title

* 18. Thinking about the next 12 months, what do you believe are the priorities for your club? (Please select all that apply)

Question Title

* 19. Which of the following best describes how you view the health of your club’s finances over the next * 12 months?

Question Title

* 20. Overall, how would you rate the quality of your Club's facilities?

Question Title

* 21. Which of the following equipment do you have at your facility? (Please select all that apply)

Question Title

* 22. Could you please provide approximate details on the size of your club facility for the following...

Question Title

* 23. Are any of the following a priority for your Club regarding facilities? (Please select all that apply)

Question Title

* 24. Over the course of a typical week, at what capacity (approximately) is your club at the following * days/times?

Question Title

* 25. Does your club currently have a waiting list? (please select all that apply)

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* 26. How many of each of the following people are involved with your club?

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* 27. Are you coaching MOE school programmes?

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* 28. Do you have any other comments or suggestions on how to improve the club experience within gymnastics that you would like to share with Singapore Gymnastics?

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* 29. What existing benefits excites you the most?

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* 30. Alongside existing benefits, what other benefits would you like to see Singapore Gymnastics offer in the future?

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* 31. In 25 words or less please tell us your most creative idea on how to promote awareness and interest of the Singapore National Championships?

* 10. From 1 January 2019 through to the 31 December 2019 how many people participated in each of the following activities.
Please enter a positive whole number or the number 0 only.