Investor Satisfaction Survey

At Reliable Credit we strive to provide Fast, Friendly Service and Integrity Assured® to cultivate long term relationships with our customers, dealers, and investors. We try to deliver our services with a smile, with professionalism and in a manner consistent with how we ourselves wish to be treated.

We value your opinion of our service. Please take a moment to fill out the following survey so that we may monitor our performance. Your input does make a difference. Thank you for your participation.

Fill in the Circle that Best Describes your Answer

Question Title

* 1. Satisfaction with our Employee(s)

	Exceeds Expectations	Meets Expectations	Needs Improvement	Not Applicable
Friendliness & Professionalism	Friendliness & Professionalism Exceeds Expectations	Friendliness & Professionalism Meets Expectations	Friendliness & Professionalism Needs Improvement	Friendliness & Professionalism Not Applicable
Knowledge & Competency	Knowledge & Competency Exceeds Expectations	Knowledge & Competency Meets Expectations	Knowledge & Competency Needs Improvement	Knowledge & Competency Not Applicable
Integrity	Integrity Exceeds Expectations	Integrity Meets Expectations	Integrity Needs Improvement	Integrity Not Applicable

Name of Employee(s) assisting you

Question Title

* 2. Comments

Question Title

* 3. Satisfaction with our Branch Service(s)

	Exceeds Expectations	Meets Expectations	Needs Improvement	Not Applicable
Telephone Hold Time	Telephone Hold Time Exceeds Expectations	Telephone Hold Time Meets Expectations	Telephone Hold Time Needs Improvement	Telephone Hold Time Not Applicable
In Office Wait Time	In Office Wait Time Exceeds Expectations	In Office Wait Time Meets Expectations	In Office Wait Time Needs Improvement	In Office Wait Time Not Applicable
Timely Receipt of the Certificate	Timely Receipt of the Certificate Exceeds Expectations	Timely Receipt of the Certificate Meets Expectations	Timely Receipt of the Certificate Needs Improvement	Timely Receipt of the Certificate Not Applicable
Correspondence and Letters	Correspondence and Letters Exceeds Expectations	Correspondence and Letters Meets Expectations	Correspondence and Letters Needs Improvement	Correspondence and Letters Not Applicable
Branch Facility	Branch Facility Exceeds Expectations	Branch Facility Meets Expectations	Branch Facility Needs Improvement	Branch Facility Not Applicable
Website	Website Exceeds Expectations	Website Meets Expectations	Website Needs Improvement	Website Not Applicable
Overall Convenience of our Services	Overall Convenience of our Services Exceeds Expectations	Overall Convenience of our Services Meets Expectations	Overall Convenience of our Services Needs Improvement	Overall Convenience of our Services Not Applicable

What can we do to improve our services?

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* 4. Would you refer a friend to us?

Yes

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* 5. Contact Information:

Name:

Email Address:

Mailing Address:

Mailing Address 2:

City:

State:

Zip Code:

Residence Phone Number:

Mobile Phone Number:

You will need to hit 'Submit Answers' twice in order to complete the survey.