Garner Fire-Rescue Customer Service Survey Exceptional customer service is a priority of the Garner Fire-Rescue. Please take a moment to complete our Customer Service Survey so we can continue to improve and serve you better. We appreciate your time. Question Title * 1. Please check the appropriate situation Fire Emergency Situation Medical Emergency Situation Fire Prevention & Public Education Other - - Fire Emergency Situation - Medical Emergency Situation - Fire Prevention & Public Education - Other Please state address, date, and any details of interaction Question Title * 2. Were our personnel polite and courteous? Excellent Very Good Good Fair Poor - - Excellent - Very Good - Good - Fair - Poor Question Title * 3. How knowledgeable was our staff? Excellent Very Good Good Fair Poor - - Excellent - Very Good - Good - Fair - Poor Question Title * 4. Did our staff respond promptly? Excellent Very Good Good Fair Poor - - Excellent - Very Good - Good - Fair - Poor Question Title * 5. Did our staff clearly communicate procedures and actions, and answer any questions you had? Excellent Very Good Good Fair Poor - - Excellent - Very Good - Good - Fair - Poor Question Title * 6. Did the service provided meet your needs and expectations? Excellent Very Good Good Fair Poor - - Excellent - Very Good - Good - Fair - Poor Question Title * 7. Overall, how would you rate the Garner Fire-Rescue Department? Excellent Very Good Good Fair Poor - - Excellent - Very Good - Good - Fair - Poor Question Title * 8. Please feel free to provide any additional comments or suggestions. Thank you for taking the time to complete this survey. Your feedback helps us to improve the service to our citizens. Done