Member satisfaction survey Question Title * 1. On a scale of 1 to 10, (where 1 means 'Not Satisfied at All' and 10 means 'Exceeds Expectations') how satisfied are you with the services and support you receive from your Professional Portfolio Consultant (PPC) at CIBA? 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 Question Title * 2. How would you rate the quality of communication with your Professional Portfolio Consultant (PPC), where 1 star is the lowest and 5 stars is the highest? Question Title * 3. How promptly were your inquiries and messages addressed? Please rate on a scale of 1 to 5, where 1 is 'Very Dissatisfied' and 5 is 'Very Satisfied'. Very Dissatisfied Dissatisfied Neutral Satisfied Very Satisfied Question Title * 4. Do you feel well-informed about CIBA's services and updates? Yes No Question Title * 5. Do you believe your Professional Portfolio Consultant (PPC) is knowledgeable and skilled in their field? Yes No Question Title * 6. Has your Professional Portfolio Consultant (PPC) provided valuable insights and advice for your professional development? Yes No Question Title * 7. How would you rate your Professional Portfolio Consultant's (PPC) ability to address your specific needs? (1 star means worst, 5 star means best) Worst Best Worst Best Question Title * 8. How easily can you reach your Professional Portfolio Consultant (PPC) when you have questions or concerns? Extremely responsive Very responsive Somewhat responsive Not so responsive Not at all responsive Question Title * 9. In what areas has your Professional Portfolio Consultant (PPC) been most helpful? Membership CIBA Academy Accounts Question Title * 10. Have you received adequate support for your career and professional development goals? A great deal A lot A moderate amount A little None at all Question Title * 11. Is there anything specific you would like your Professional Portfolio Consultant (PPC) to assist you with? Question Title * 12. What improvements or changes would you suggest to enhance the services provided by your Professional Portfolio Consultant (PPC)? Question Title * 13. Are there specific services or resources you feel are missing or could be improved? Question Title * 14. On a scale of 1 to 10, (Where 1 is least and 10 is most) how likely are you to recommend CIBA's services and your Professional Portfolio Consultant (PPC) to others? 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 Question Title * 15. Your CIBA Membership number (This is kept anonymous) Done
