Healthwatch Sunderland is your local health and social care champion. Working city‑wide, we ensure NHS, social care leaders, and other decision‑makers hear your voice and use your feedback to improve services.

We are currently working with the Sunderland City Council who want to hear your opinions/experiences on social care services and where to go for what across Sunderland.

Sunderland City Council Adult Social Care Services understand the importance of providing their residents and customers with information, advice, and guidance so that they can make informed choices and how to access the right support, at the right time and the right place.

Sunderland City Council’s aim is to provide:

· Accurate and up-to-date information.

· Advice support for people to lead healthy, independent lives.

· Choice and control.

· Help and support for people to understand the care and support system.

· Understanding of services they may need to pay for.

· Accessing wellbeing and crisis support.

· Supporting people to live independently and safely.

With this in mind, Sunderland City Council and Healthwatch Sunderland want to engage with Sunderland residents and understand what is important to people in terms of information, advice, and guidance. Sunderland City Council will work to improve their offer, so people are able to say:

“I am able to access good quality information, advice, and guidance in a way that suits me and enables me to make an informed choice about my life”.

The closing date for surveys is Friday, 14th March 2025.

If you require support completing this survey, please get in touch on:
(0191) 514 7145 or email healthwatchsunderland@pcp.uk.net

Healthwatch Sunderland takes your privacy seriously. The information you provide on this form will be stored electronically. Your comments will be shared with health and care providers, Sunderland City Council, and Healthwatch England to help them provide services. Please note the information you provide will be kept confidential, except that anonymised quotes may be used.

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* 1. What type of information and/or advice do you need to help you manage your day‑to‑day living (eg independently or with support)? Please explain below.

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* 2. Tell us how you would find information on:

Activities (Please explain below):

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* 3. Tell us how you would find information on:

Social groups (Please explain below):

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* 4. Tell us how you would find information on:

Leisure (Please explain below):

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* 5. Tell us how you would find information on:

Learning opportunities in your community (Please explain below):

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* 6. Tell us how you would find information on:

Health services: (Please explain below):

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* 7. Tell us how you would find information on:

Care services (Please explain below):

Did you know the Links for Life website gives people information on activities, groups, and services that make a lasting difference to people on their health and well-being. Get more information here – www.linksforlifesunderland.co.uk

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* 8. Do you know how to access your health and care records?

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* 9. Do you know how to decide which personal information in your health and care records can be shared with other people (eg your family, care staff, school or college etc)?

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* 10. Do you know how to get information and advice about your health to keep yourself as well as possible (eg physically, mentally, and emotionally)?

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* 11. How would you get information and advice about your health that is accurate and up to date? (Please explain below)

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* 12. Is this information provided in a way that you can understand? (Please explain below)

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* 13. How can this be improved? (Please explain below)

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* 14. Can you get information and advice that helps you think about and plan for your future? For example, who to contact if you need care and support?

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* 15. Currently, where would you go for information and advice in relation to managing your health and social care needs? (Please explain below)

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* 16. How can this be improved? (Please explain below)

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* 17. What do you find difficult when trying to find information, advice, or guidance in relation to your health and social care? For example, access to smartphones, computers, language, content of information, time, knowing where to go, incorrect or out-of-date information, etc. (Please explain below).

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* 18. What is the first part of your postcode (eg SR3)

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* 19. What is your gender?

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* 20. How old are you?

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* 21. What is your ethnicity?

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* 22. Do you have a long-term health condition?

Contact details

Sunderland City Council would like to build on the findings from this survey and would love to hear from anyone who may be interested in joining them, to work in partnership in the development of their future services. If you would like to be part of this co‑production work, please provide your name and a contact email or telephone number below that they can contact you on.

Please also provide your contact details if you want to enter the prize.

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* 23. How can we use your contact details? Please tick all boxes that apply.

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* 24. Your contact details

We only use your details in the way you have identified above.

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