County of Dufferin Community Services is conducting a Service Delivery Modernization project, which will improve services to provide an enhanced experience for people accessing any of our supports and programs in:

ONTARIO WORKS (financial assistance and employment services),
HOUSING SERVICES (subsidized and affordable housing, and programs including Homelessness Prevention, Home Ownership, Ontario Renovates, rent supplement and housing allowance),
CHILDREN'S SERVICES (Jean Hamlyn Day Care, Ontario Early Years Centre, Child Care Fee Subsidy, Early Literacy, Quality Assurance).

In this SURVEY, we are looking for feedback about your "first point of contact" with us (your experiences contacting us for the first time or accessing information about any of our services through a variety of sources). We would also like to have your ideas for how we can make improvements. Your participation in this process is important to help us understand your needs.

Please take a few minutes to answer all the questions (note that the survey may be double sided) and return to any one of our locations. We value your input!!

The deadline for survey completion and return is June 9, 2017.

If you would like to be entered into a draw for a $25 grocery gift card, please provide your name (first name is fine), and email or contact number at the end of the survey.

Question Title

* 1. Please indicate which one of the below best describes you. You are ....

Question Title

* 2. Where do you live? (or if you are answering as agency staff, where is your agency located?)

Question Title

* 3. Do you currently use any of our services? If so, please indicate which ones below, and in the comments specify roughly how long you have used it/them. If not, have you looked for or received information about any of them (for yourself or someone else?) (check all that apply)

  You (or family member) currently use this service (or are on wait list) Not currently using this service BUT have looked for/received information about it  Not interested in this service Didn't know this service was available
Employment services and/or employment centre - Orangeville
Employment services and/or employment centre - Shelburne
Ontario Works/financial assistance
Housing programs and services
Jean Hamlyn Day Care
Ontario Early Years Centre (OEYC) - Orangeville
Ontario Early Years Centre (OEYC) - Shelburne
Ontario Early Years Centre (OEYC) - Grand Valley
Ontario Early Years Centre (OEYC) - St. Peter (Thursday mornings only)
Child Care Fee Subsidy
Other Children's Services (eg. Early Literacy programs, Quality Assurance)
Other

Question Title

* 4. What information sources have you used to find out about the services that Community Services provides? (check all that apply)

Question Title

* 5. If you have visited us online (County website or Facebook) to look for information about any of our services for the first time, were you able to get the information that you were looking for? Please also provide your ideas for improvements if any.

  Yes Somewhat No Unsure Have not visited online
Dufferin County website - Employment Services
Dufferin County website - Financial Services (Ontario Works)
Dufferin County website - Housing programs and services
Dufferin County website - Jean Hamlyn
Dufferin County website - Ontario Early Years Centre (any location)
Dufferin County website - Child Care Fee Subsidy
Dufferin County website - other Children's Services (eg. Early Literacy programs)
Jean Hamlyn Day Care Facebook page
Ontario Early Years Centre Facebook page
Other

Question Title

* 6. If you have visited us in person at any of our locations to look for information about any of our services for the first time, were you able to get the information that you were looking for? Please also provide your ideas for improvements if any.

  Yes Somewhat No Unsure Have not visited
Orangeville office (30 Centre St.) - Employment Resource Centre or Financial Assistance (Ontario Works) 
Orangeville office (30 Centre St.) - Housing programs and services
Orangeville office (30 Centre St.) - Child Care Fee Subsidy
Orangeville office (30 Centre St.) - Other Children's Services (excluding OEYC)
Shelburne office at Mel Lloyd Centre (167 Centre St.) - Employment Resource Centre or Financial Assistance (Ontario Works) 
Jean Hamlyn Day Care
OEYC - Orangeville
OEYC - Shelburne
OEYC - Grand Valley
OEYC - St. Peter (Thursday mornings only)

Question Title

* 7. If you have visited us in person at any of our locations to look for information about any of our services for the first time, were you able to find us easily? Please also provide your ideas for improvements if any, in the comments.

  Yes Somewhat No Unsure Have not visited
Orangeville office (30 Centre St.) - Employment Resource Centre or Financial Assistance (Ontario Works) 
Orangeville office (30 Centre St.) - Housing programs and services
Orangeville office (30 Centre St.) - Child Care Fee Subsidy
Orangeville office (30 Centre St.) - Other Children's Services (excluding OEYC)
Shelburne office at Mel Lloyd Centre (167 Centre St.) - Employment Resource Centre or Financial Assistance (Ontario Works) 
Jean Hamlyn Day Care
OEYC - Orangeville
OEYC - Shelburne
OEYC - Grand Valley
OEYC - St. Peter (Thursday mornings only)

Question Title

* 8. If you have visited us in person at any of our locations to look for information about any of our services, did you have a positive experience the first time you visited? Please also provide your ideas for improvements if any, in the comments.

  Yes Somewhat No Unsure Have not visited
Orangeville office (30 Centre St.) - Employment Resource Centre or Financial Assistance (Ontario Works) 
Orangeville office (30 Centre St.) - Housing programs and services
Orangeville office (30 Centre St.) - Child Care Fee Subsidy
Orangeville office (30 Centre St.) - Other Children's Services (excluding OEYC)
Shelburne office at Mel Lloyd Centre (167 Centre St.) - Employment Resource Centre or Financial Assistance (Ontario Works) 
Jean Hamlyn Day Care
OEYC - Orangeville
OEYC - Shelburne
OEYC - Grand Valley
OEYC - St. Peter (Thursday mornings only)

Question Title

* 9. If you have telephoned us at any of our locations to look for information about any of our services for the first time, were you able to get the information that you were looking for? Please also provide your ideas for improvements if any.

  Yes Somewhat No Unsure Have never called this location
Orangeville office (30 Centre St.) - general enquiry
Orangeville office (30 Centre St.) - Employment services/financial assistance (Ontario Works)
Orangeville office (30 Centre St.) - Housing programs and services
Orangeville office (30 Centre St.) - Child Care Fee Subsidy
Orangeville office (30 Centre St.) - other Children's Services programs
Shelburne office at Mel Lloyd Centre (167 Centre St.)
Jean Hamlyn Day Care
OEYC - Orangeville
OEYC - Shelburne
OEYC - Grand Valley

Question Title

* 10. If you have telephoned us at any of our locations to look for information about any of our services for the first time, did you find it easy to use the phone system? Please also provide your ideas for improvements if any.

  Yes Somewhat No Unsure Have never called this location
Orangeville office (30 Centre St.) - general enquiry
Orangeville office (30 Centre St.) - Employment services/financial assistance (Ontario Works)
Orangeville office (30 Centre St.) - Housing programs and services
Orangeville office (30 Centre St.) - Child Care Fee Subsidy
Orangeville office (30 Centre St.) - other Children's Services programs
Shelburne office at Mel Lloyd Centre (167 Centre St.)
Jean Hamlyn Day Care
OEYC - Orangeville
OEYC - Shelburne
OEYC - Grand Valley

Question Title

* 11. If you have emailed us at any of our locations below to look for information about these services for the first time, were you able to get the information that you were looking for? Please also provide your ideas for improvements if any. Note: These are currently the only services that make email available to stakeholders to get information at their first contact.

  Yes Somewhat No Unsure Have never emailed about this service
OEYC (any location)
Jean Hamlyn Day Care
Child care fee subsidy

Question Title

* 12. If all of the below options were available, how would you most like to learn about any of our services for the first time?

  This would be one of your preferred/most used methods You would use this method sometimes You would not use this method
Online - website
Online - Facebook
Online - Twitter
Talk to staff via telephone
Talk to staff via email
Talk to staff via live online chat (instant messaging)
Talk to staff via texting
Talk to staff in person
A brochure or handout
Electronic media in our offices (eg. continuous slide show about services)
A referral from another agency
Radio/television/newspaper
Other

Question Title

* 13. Please let us know any other comments or ideas that you think would help us make someone's first contact with us the most positive experience possible.

Question Title

* 14. If you would like to enter into a draw to win a $25.00 grocery gift card, please provide your name (first name is fine) and an email address or contact number below.  Thank you for taking the time to complete our survey!