Remote Support Survey - 2024

Thank you for your interest in the Service Council's remote support research. The intent of this survey is to uncover best practices and emerging themes in the management of the multiple elements that may be part of the remote support operation. To that end, this survey will dive into the design, achievement and roadmaps across self-support mechanisms, chat support and call center support. The best person to answer this survey in your organization is someone with strategic oversight across those elements.

The survey has a total of 38 questions and takes 9-15 minutes to complete. To thank you for your participation, we will provide you with access to the summary findings report.