Kanga's Cypress - customer satisfaction survey Question Title * 1. What is your age? 18-25 25-31 31-37 37-43 43-50 50+ OK Question Title * 2. What is your gender? Female Male Prefer not to answer OK Question Title * 3. What is the age of the youngest child you bring to Kanga's? under 1 1 2 3 4 5 6 7 8 9 10 11 12+ OK Question Title * 4. What is the age of the oldest child you bring to Kanga's? Under 1 1 2 3 4 5 6 7 8 9 10 11 12+ OK Question Title * 5. What is your approximate total annual household income? less than $60,000 $60,000 - $80,000 $80,000 - $100,000 $100,000 - $150,000 $150,000+ Prefer not to answer OK Question Title * 6. When did you last visit Kanga's Cypress? Within the last week Within the last 2 weeks Within the last month Within the last 3 months Within the last 3-6 months Other (please specify) OK Question Title * 7. What was the reason for your visit? Came for a play Came for a party - the party was for my child Came for a party - my child was invited as a guest OK Question Title * 8. How many times have you visited Kanga's Cypress in the last 12 months? 1-5 5-10 10-15 15+ OK Question Title * 9. How likely would you be to recommend Kanga's Cypress to a friend? Very unlikely Unlikely Neither likely or unlikely Likely Very likely Very unlikely Unlikely Neither likely or unlikely Likely Very likely OK Question Title * 10. How likely are you to visit Kanga's Cypress again in the future? Very unlikely Unlikely Neither likely or unlikely Likely Very likely Very unlikely Unlikely Neither likely or unlikely Likely Very likely OK Question Title * 11. When you last visited Kanga's Cypress what was the approximate length of your visit? less than 1 hour 1-3 hours 3 hours or more OK Question Title * 12. How did you find out about Kanga's Cypress? From a friend Drove past/saw in area Facebook/social media Internet search - please specify which one below in 'other' box My child was invited to a party I don't remember Other (please specify) OK Question Title * 13. How would you rate the quality/taste of the cafe food? Poor Below average Average Above average Excellent N/A Poor Below average Average Above average Excellent N/A Additional comments OK Question Title * 14. How would you rate the value for money of the cafe food? Poor Below average Average Above average Excellent N/A Poor Below average Average Above average Excellent N/A Additional comments OK Question Title * 15. How would you rate the speed of the food arrival? Poor Below average Average Above average Excellent N/A Poor Below average Average Above average Excellent N/A Additional comments OK Question Title * 16. How would you rate the quality/taste of the coffee? Poor Below average Average Above average Excellent N/A Poor Below average Average Above average Excellent N/A Additional comments OK Question Title * 17. How would you rate the variety of food choices at the cafe? Poor Below average Average Above average Excellent N/A Poor Below average Average Above average Excellent N/A Additional comments OK Question Title * 18. How would you rate the general cleanliness of play areas? Poor Below average Average Above average Excellent N/A Poor Below average Average Above average Excellent N/A Additional comments OK Question Title * 19. How would you rate the general cleanliness of the bathroom facilities? Poor Below average Average Above average Excellent N/A Poor Below average Average Above average Excellent N/A Additional comments OK Question Title * 20. How would you rate the cleanliness of the cafe and table areas? Poor Below average Average Above average Excellent N/A Poor Below average Average Above average Excellent N/A Additional comments OK Question Title * 21. How would you rate the variety of activities to entertain children? Poor Below average Average Above average Excellent N/A Poor Below average Average Above average Excellent N/A Additional comments OK Question Title * 22. How would you rate the entertainment value of the main play structure? Poor Below average Average Above average Excellent N/A Poor Below average Average Above average Excellent N/A Additional comments OK Question Title * 23. How would you rate the entertainment value of the toddler area? Poor Below average Average Above average Excellent N/A Poor Below average Average Above average Excellent N/A Additional comments OK Question Title * 24. How would you rate the entertainment value of the pirate ship ride? Poor Below average Average Above average Excellent N/A Poor Below average Average Above average Excellent N/A OK Question Title * 25. How would you rate the overall entertainment value of Kanga's Cypress? Poor Below average Average Above average Excellent N/A Poor Below average Average Above average Excellent N/A OK Question Title * 26. How would you rate the friendliness of staff towards you or other adults? Poor Below average Average Above average Excellent N/A Poor Below average Average Above average Excellent N/A Additional comments OK Question Title * 27. How would you rate the friendliness of staff towards your child/ren? Poor Below average Average Above average Excellent N/A Poor Below average Average Above average Excellent N/A Additional comments OK Question Title * 28. How would you rate the value for money of the entry price at Kanga's Cypress? Poor Below average Average Above average Excellent N/A Poor Below average Average Above average Excellent N/A Additional comments OK Question Title * 29. What are the most important factors for you when choosing to visit any indoor play center? Please rank in order of importance. 1 2 3 4 5 6 7 Cleanliness 1 2 3 4 5 6 7 Entertainment for children 1 2 3 4 5 6 7 Entry price 1 2 3 4 5 6 7 Location - proximity to home 1 2 3 4 5 6 7 Quality of food/coffee 1 2 3 4 5 6 7 Safety of equipment 1 2 3 4 5 6 7 Security of entry/exit OK Question Title * 30. Have you hosted a birthday party with us? YES NO OK NEXT