The Lemonade of COVID-19

The COVID-19 pandemic caused many uncomfortable feelings: fear, economic and financial worries, health concerns, depression, anxiety, isolation. The veterinary industry has had to be nimble on its feet and adapt frequently to an ever-changing landscape amidst a flood of patients. And yet, the last year brought about some changes in how we run our veterinary hospitals that might actually be... good! We want to hear from you on what positive changes occurred in your veterinary job over the past year and which of those are here to stay.

Who we are: This short, less than 10-minute survey is brought to you by the Power of Ten. The Power of Ten is a group of motivated Washington veterinarians learning together over the course of a year, thanks to a WSVMA initiative designed to help recent graduates develop foundational skills in leadership, communication and business.

Question Title

* 1. What changes has your practice implanted during COVID-19 to improve workflow, safety, and/or team morale? Check all that apply

Curbside service only

Mixed curbside/regular service

Utilizing online or emailed forms for check-in

Contactless pay

New cleaning protocols

All staff wearing masks inside the building

Temperature checks before entering the building

Daily staff questionnaires (fever, symptoms, etc.)

New illness protocols (don’t come to work with respiratory symptoms, etc.)

Implementing a phone tree to reduce phone calls

Encouraging the use of your online pharmacy

Started utilizing a text service (Weave, ZipWhip, etc.)

Video calls with owners

Teletriage (PetTriage, etc.)

Telemedicine (video or phone call within an existing VCPR, using standard phone line, FaceTime, DoxyMe, or dedicated app like Televet or PetTriage)

Other (please specify)

Question Title

* 2. For each change that is marked rank how well it has worked on a scale of 0 to 10. 0= not worked well/difficult to implement, 5= neutral, 10 = worked well

	1	2	3	4	5	6	7	8	9	10
Curbside service only	Curbside service only 1	Curbside service only 2	Curbside service only 3	Curbside service only 4	Curbside service only 5	Curbside service only 6	Curbside service only 7	Curbside service only 8	Curbside service only 9	Curbside service only 10
Mixed curbside/regular service	Mixed curbside/regular service 1	Mixed curbside/regular service 2	Mixed curbside/regular service 3	Mixed curbside/regular service 4	Mixed curbside/regular service 5	Mixed curbside/regular service 6	Mixed curbside/regular service 7	Mixed curbside/regular service 8	Mixed curbside/regular service 9	Mixed curbside/regular service 10
Utilizing online or emailed forms for check-in	Utilizing online or emailed forms for check-in 1	Utilizing online or emailed forms for check-in 2	Utilizing online or emailed forms for check-in 3	Utilizing online or emailed forms for check-in 4	Utilizing online or emailed forms for check-in 5	Utilizing online or emailed forms for check-in 6	Utilizing online or emailed forms for check-in 7	Utilizing online or emailed forms for check-in 8	Utilizing online or emailed forms for check-in 9	Utilizing online or emailed forms for check-in 10
Contactless pay	Contactless pay 1	Contactless pay 2	Contactless pay 3	Contactless pay 4	Contactless pay 5	Contactless pay 6	Contactless pay 7	Contactless pay 8	Contactless pay 9	Contactless pay 10
New cleaning protocols	New cleaning protocols 1	New cleaning protocols 2	New cleaning protocols 3	New cleaning protocols 4	New cleaning protocols 5	New cleaning protocols 6	New cleaning protocols 7	New cleaning protocols 8	New cleaning protocols 9	New cleaning protocols 10
All staff wearing masks inside the building	All staff wearing masks inside the building 1	All staff wearing masks inside the building 2	All staff wearing masks inside the building 3	All staff wearing masks inside the building 4	All staff wearing masks inside the building 5	All staff wearing masks inside the building 6	All staff wearing masks inside the building 7	All staff wearing masks inside the building 8	All staff wearing masks inside the building 9	All staff wearing masks inside the building 10
Temperature checks before entering the building	Temperature checks before entering the building 1	Temperature checks before entering the building 2	Temperature checks before entering the building 3	Temperature checks before entering the building 4	Temperature checks before entering the building 5	Temperature checks before entering the building 6	Temperature checks before entering the building 7	Temperature checks before entering the building 8	Temperature checks before entering the building 9	Temperature checks before entering the building 10
Daily staff questionnaires (fever, symptoms, etc.)	Daily staff questionnaires (fever, symptoms, etc.) 1	Daily staff questionnaires (fever, symptoms, etc.) 2	Daily staff questionnaires (fever, symptoms, etc.) 3	Daily staff questionnaires (fever, symptoms, etc.) 4	Daily staff questionnaires (fever, symptoms, etc.) 5	Daily staff questionnaires (fever, symptoms, etc.) 6	Daily staff questionnaires (fever, symptoms, etc.) 7	Daily staff questionnaires (fever, symptoms, etc.) 8	Daily staff questionnaires (fever, symptoms, etc.) 9	Daily staff questionnaires (fever, symptoms, etc.) 10
New illness protocols (don’t come to work with respiratory symptoms, etc.)	New illness protocols (don’t come to work with respiratory symptoms, etc.) 1	New illness protocols (don’t come to work with respiratory symptoms, etc.) 2	New illness protocols (don’t come to work with respiratory symptoms, etc.) 3	New illness protocols (don’t come to work with respiratory symptoms, etc.) 4	New illness protocols (don’t come to work with respiratory symptoms, etc.) 5	New illness protocols (don’t come to work with respiratory symptoms, etc.) 6	New illness protocols (don’t come to work with respiratory symptoms, etc.) 7	New illness protocols (don’t come to work with respiratory symptoms, etc.) 8	New illness protocols (don’t come to work with respiratory symptoms, etc.) 9	New illness protocols (don’t come to work with respiratory symptoms, etc.) 10
Implementing a phone tree to reduce phone calls	Implementing a phone tree to reduce phone calls 1	Implementing a phone tree to reduce phone calls 2	Implementing a phone tree to reduce phone calls 3	Implementing a phone tree to reduce phone calls 4	Implementing a phone tree to reduce phone calls 5	Implementing a phone tree to reduce phone calls 6	Implementing a phone tree to reduce phone calls 7	Implementing a phone tree to reduce phone calls 8	Implementing a phone tree to reduce phone calls 9	Implementing a phone tree to reduce phone calls 10
Encouraging the use of your online pharmacy	Encouraging the use of your online pharmacy 1	Encouraging the use of your online pharmacy 2	Encouraging the use of your online pharmacy 3	Encouraging the use of your online pharmacy 4	Encouraging the use of your online pharmacy 5	Encouraging the use of your online pharmacy 6	Encouraging the use of your online pharmacy 7	Encouraging the use of your online pharmacy 8	Encouraging the use of your online pharmacy 9	Encouraging the use of your online pharmacy 10
Started utilizing a text service (Weave, ZipWhip, etc.)	Started utilizing a text service (Weave, ZipWhip, etc.) 1	Started utilizing a text service (Weave, ZipWhip, etc.) 2	Started utilizing a text service (Weave, ZipWhip, etc.) 3	Started utilizing a text service (Weave, ZipWhip, etc.) 4	Started utilizing a text service (Weave, ZipWhip, etc.) 5	Started utilizing a text service (Weave, ZipWhip, etc.) 6	Started utilizing a text service (Weave, ZipWhip, etc.) 7	Started utilizing a text service (Weave, ZipWhip, etc.) 8	Started utilizing a text service (Weave, ZipWhip, etc.) 9	Started utilizing a text service (Weave, ZipWhip, etc.) 10
Video calls with owners	Video calls with owners 1	Video calls with owners 2	Video calls with owners 3	Video calls with owners 4	Video calls with owners 5	Video calls with owners 6	Video calls with owners 7	Video calls with owners 8	Video calls with owners 9	Video calls with owners 10
Teletriage (PetTriage, etc.)	Teletriage (PetTriage, etc.) 1	Teletriage (PetTriage, etc.) 2	Teletriage (PetTriage, etc.) 3	Teletriage (PetTriage, etc.) 4	Teletriage (PetTriage, etc.) 5	Teletriage (PetTriage, etc.) 6	Teletriage (PetTriage, etc.) 7	Teletriage (PetTriage, etc.) 8	Teletriage (PetTriage, etc.) 9	Teletriage (PetTriage, etc.) 10
Telemedicine (video or phone call within an existing VCPR, using standard phone line, FaceTime, DoxyMe, or dedicated apps like Televet or PetTriage)	Telemedicine (video or phone call within an existing VCPR, using standard phone line, FaceTime, DoxyMe, or dedicated apps like Televet or PetTriage) 1	Telemedicine (video or phone call within an existing VCPR, using standard phone line, FaceTime, DoxyMe, or dedicated apps like Televet or PetTriage) 2	Telemedicine (video or phone call within an existing VCPR, using standard phone line, FaceTime, DoxyMe, or dedicated apps like Televet or PetTriage) 3	Telemedicine (video or phone call within an existing VCPR, using standard phone line, FaceTime, DoxyMe, or dedicated apps like Televet or PetTriage) 4	Telemedicine (video or phone call within an existing VCPR, using standard phone line, FaceTime, DoxyMe, or dedicated apps like Televet or PetTriage) 5	Telemedicine (video or phone call within an existing VCPR, using standard phone line, FaceTime, DoxyMe, or dedicated apps like Televet or PetTriage) 6	Telemedicine (video or phone call within an existing VCPR, using standard phone line, FaceTime, DoxyMe, or dedicated apps like Televet or PetTriage) 7	Telemedicine (video or phone call within an existing VCPR, using standard phone line, FaceTime, DoxyMe, or dedicated apps like Televet or PetTriage) 8	Telemedicine (video or phone call within an existing VCPR, using standard phone line, FaceTime, DoxyMe, or dedicated apps like Televet or PetTriage) 9	Telemedicine (video or phone call within an existing VCPR, using standard phone line, FaceTime, DoxyMe, or dedicated apps like Televet or PetTriage) 10

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* 3. Which changes, if any, is your practice intending to keep long term after COVID-19?

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* 4. Please list the name(s) of any new technologies or services you have implemented since the pandemic began (Petriage, Weave, Doxyme, etc.):

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* 5. Has anyone in your clinic tested positive for COVID-19?

yes

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* 6. If anyone in your clinic tested positive for COVID-19, did this change any of your priorities or protocols?

Yes

None of the above

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* 7. If you answered yes to #6, please explain

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* 8. When will you feel comfortable with your practice letting clients back into the building on a regular basis?

We never stopped letting clients in

We have returned to letting clients in already

Once I and all our staff who wish to be are vaccinated

Once herd immunity has been reached for our region

Once CDC and state guidelines allow for a return to full capacity inside buildings

I hope we never let clients back in

This doesn't apply to my job situation

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* 9. When do you anticipate clients will be allowed back in your practice?

Summer 2021 (June - September)

Fall 2021 (October - December)

Winter 2022 (January - March)

Spring 2022 (April - June)

I don’t know

This doesn't apply to my job situation

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* 10. What year did you graduate veterinary school?

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* 11. Which category of the following best describes your employment status? (Please check only ONE)

Own your own practice (co-owner or shareholder in a corporation)

Work for a practice, Full time

Work for a practice, Part-time (under 25 hours per week)

Government

Academia

Industry

Retired

Practice Manager

Relief

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* 12. How many doctors are currently in your clinic?

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* 13. Which category best describes your service in the veterinary medical profession? (Please check only ONE)

Small animal practice

Bovine animal practice

Equine practice

Large animal practice – multiple species

Mixed practice

Education/research

Industry

Sales/Consulting

Government

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* 14. Please indicate in which area of the state you’re located:

King/Snohomish/Pierce/Thurston

Western WA north of Everett

Western WA south of Olympia

Peninsula

Central WA

Northeast WA

Southeast WA

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* 15. How would you describe the location of your primary practice? – Make boxes to check

Urban

Suburban (residential areas adjacent to urban areas)

Second city (satellite cities near larger cities)

Town (small cities not close to other metropolitan areas)

Rural

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* 16. What is your age?

29 years or younger

30 – 39

40 – 49

50 – 59

60 or older

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* 17. What is your gender?

Female

Male

Non-Binary

A gender not listed here

Prefer not to answer

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* 18. Please leave any other comments, if desired:

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* 19. Can we contact you for further information?

Yes

The Lemonade of COVID-19

Question Title

* 1. What changes has your practice implanted during COVID-19 to improve workflow, safety, and/or team morale? Check all that apply

Question Title

* 2. For each change that is marked rank how well it has worked on a scale of 0 to 10. 0= not worked well/difficult to implement, 5= neutral, 10 = worked well

Question Title

* 3. Which changes, if any, is your practice intending to keep long term after COVID-19?

Question Title

* 4. Please list the name(s) of any new technologies or services you have implemented since the pandemic began (Petriage, Weave, Doxyme, etc.):

Question Title

* 5. Has anyone in your clinic tested positive for COVID-19?

Question Title

* 6. If anyone in your clinic tested positive for COVID-19, did this change any of your priorities or protocols?

Question Title

* 7. If you answered yes to #6, please explain

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* 8. When will you feel comfortable with your practice letting clients back into the building on a regular basis?

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* 9. When do you anticipate clients will be allowed back in your practice?

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* 10. What year did you graduate veterinary school?

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* 11. Which category of the following best describes your employment status? (Please check only ONE)

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* 12. How many doctors are currently in your clinic?

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* 13. Which category best describes your service in the veterinary medical profession? (Please check only ONE)

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* 14. Please indicate in which area of the state you’re located:

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* 15. How would you describe the location of your primary practice? – Make boxes to check

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* 16. What is your age?

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* 17. What is your gender?

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* 18. Please leave any other comments, if desired:

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* 19. Can we contact you for further information?

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* 20. If yes: contact info (name, email, phone number)