S4B Tenant Satisfaction Measures Survey 2024

S4B is carrying out a survey with Tenants that asks them questions about their experiences with us, where we’re doing well and how we can improve. We do this every year on behalf of Manchester City Council and share the results with the Regulator. It should take about 5 minutes of your time. You can provide with any other feedback at the end of our survey.

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Tenant Satisfaction Measures Survey

2.Taking everything into account, how satisfied or dissatisfied are you with the service provided by S4B?

Very Satisfied

Fairly satisfied

Neither satisfied nor dissatisfied

Fairly dissatisfied

Very dissatisfied

3.Has S4B carried out a repair to your home in the last 12 months? (if no go to Q6)

Yes

4.If yes, how satisfied or dissatisfied are you with the overall repairs service you have received to your home from S4B over the last 12 months?

Very satisfied

Fairly satisfied

Neither satisfied nor dissatisfied

Fairly dissatisfied

Very dissatisfied

5.If yes, how satisfied or dissatisfied are you with the time taken to complete your most recent repair after you reported it?

Very satisfied

Fairly satisfied

Neither satisfied nor dissatisfied

Fairly dissatisfied

Very dissatisfied

6.How satisfied or dissatisfied are you that S4B provides a home that is well-maintained?

Very satisfied

Fairly satisfied

Neither satisfied nor dissatisfied

Fairly dissatisfied

Very dissatisfied

7.Thinking about the condition of the property or building you live in, how satisfied or dissatisfied are you that S4B provides a home that is safe?

Very satisfied

Fairly satisfied

Neither satisfied nor dissatisfied

Fairly dissatisfied

Very dissatisfied

8.How satisfied or dissatisfied are you that S4B listens to your views and acts upon them?

Very satisfied

Fairly satisfied

Neither satisfied nor dissatisfied

Fairly dissatisfied

Very dissatisfied

9.How satisfied or dissatisfied are you that S4B keeps you informed about things that matter to you?

Very satisfied

Fairly satisfied

Neither satisfied nor dissatisfied

Fairly dissatisfied

Very dissatisfied

10.To what extent do you agree or disagree with the following? “S4B treats me fairly and with respect.”

11.How satisfied or dissatisfied are you with the opportunities available for
resident involvement in your area?

12.Have you made a complaint to S4B in the last 12 months? (If no got to Q14)

Yes

13.If yes, how satisfied or dissatisfied are you with S4B's approach to complaints handling?

Very satisfied

Fairly satisfied

Neither satisfied nor dissatisfied

Fairly dissatisfied

Very dissatisfied

14.Do you live in a building with communal areas, either inside or outside, that S4B is responsible for maintaining? (If no got to Q16)

Yes

15.If yes, how satisfied or dissatisfied are you that S4B keeps these communal areas clean and well-maintained?

Very satisfied

Fairly satisfied

Neither satisfied nor dissatisfied

Fairly dissatisfied

Very dissatisfied

16.How satisfied or dissatisfied are you that S4B makes a positive contribution to your neighbourhood?

Very satisfied

Fairly satisfied

Neither satisfied nor dissatisfied

Fairly dissatisfied

Very dissatisfied

17.How satisfied or dissatisfied are you with S4B's approach to handling anti-social behaviour?

Very satisfied

Fairly satisfied

Neither satisfied nor dissatisfied

Fairly dissatisfied

Very dissatisfied

18.Have you made a complaint regarding ASB in the last 12 months?

Yes

20.What type of property do you live in?

Flat

Maisonette

House

Extra Care Apartment

21.Do you have any further comments or feedback you would like to make?
Please use the comments section below to let us know your thoughts on what we are doing right and/or any areas we need to make improvements.
All comments are welcome and will help us focus our approach on the things that matter to you the most.

S4B Tenant Satisfaction Measures Survey 2024

S4B Tenant Satisfaction Measures 2024