Dealer Employee Satisfaction Self-Assessment Question Title * 1. First Name Question Title * 2. Last Name Question Title * 3. Email Address Email address Question Title * 4. Dealership Name Question Title * 5. Number of Employees Question Title * 6. Do you explain to your staff the core values and principles they’re expected to follow? Yes No Question Title * 7. Do you regularly review both negative and positive customer feedback with your staff? Yes No Question Title * 8. Would your staff recommend your dealership as a great place to work? Yes No Question Title * 9. Is employee satisfaction high in your dealership? Yes No Question Title * 10. Do supervisors at your dealership care about their staff? Yes No Question Title * 11. Are you employees treated as well as your customers? Yes No Question Title * 12. Do you regularly offer praise or recognition to your employees for a job well done? Yes No Question Title * 13. Do all of your employees recognize the importance of your customers? Yes No Question Title * 14. Do you reward or recognize excellent customer service within your dealership? Yes No Question Title * 15. Within the last 6 months, have you or another supervisor talked to your employees about their individual progress? Yes No Question Title * 16. In the last year, have you offered training opportunities to your staff? Yes No Question Title * 17. Does your staff have the opportunity to do what they do best every day? Yes No Question Title * 18. Do all of your employees understand what is expected of them at work? Yes No Question Title * 19. Do you offer regular constructive feedback on job performance? Yes No Question Title * 20. How satisfied do you feel your employees are at your dealership? Completely Satisfied Mostly Satisfied Somewhat Satisfied Mostly Dissatisfied Completely Dissatisfied Question Title * 21. I would like to take my Employee Satisfaction further by completing a full ESS with my team. Please contact me to enroll in Dealership Certification. Yes No Done
