Customer Feedback Survey

Clark County District Court Probation Services Division is seeking feedback on your experience while participating in the Alcohol Monitoring and Alcohol Monitoring + Electronic Home Monitoring (EHM) programs. These programs are designed as alternatives to jail/incarceration. We will be using your responses to review these programs and make improvements. Your answers are anonymous and will not be tracked. There are 25 questions and it should take you less than 10 minutes to complete the survey. Please answer all questions to the best of your ability.

The Agency Paid funding for these programs comes from the Washington Traffic Safety Commission (WTSC).

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* 1. Age

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* 2. Gender (M/F/X)

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* 3. Court

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* 4. Were you on Alcohol Monitoring (pretrial) or Alcohol Monitoring + EHM (probation)?

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* 5. Days on Alcohol Monitoring/Alcohol Monitoring + EHM (approximate ok)

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* 6. Agency Paid or Self-Paid.

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* 7. Was the 7-business day deadline enough time to get enrolled?

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* 8. Recommended number of business days for enrollment deadline.

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* 9. How fast were you able to get an enrollment appointment?

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* 10. How was your experience with 2 Watch Monitoring (2WM)?

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* 11. How helpful was 2WM in the enrollment process?

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* 12. Ease of submitting your schedule to 2WM? (Alcohol Monitoring + EHM only)

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* 13. How was the communication with Pretrial/Probation regarding any requests or questions related to Alcohol Monitoring/Alcohol Monitoring + EHM?

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* 14. What was your biggest barrier enrolling in or while on Alcohol Monitoring/Alcohol Monitoring + EHM?

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* 15. Do you feel that participating in Alcohol Monitoring/Alcohol Monitoring + EHM helped to stop you from drinking?

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* 16. Did you work and/or attend school while on Alcohol Monitoring/Alcohol Monitoring + EHM?

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* 17. Did your family relationships/friendships strengthen while you were on Alcohol Monitoring/Alcohol Monitoring + EHM?

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* 18. If you were in treatment while on EHM/SCRAM, what types of program(s) did you participate in? (check all that apply)

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* 19. Were you able to make payment towards your court-related fees, fines, and/or restitution while on Alcohol Monitoring/Alcohol Monitoring + EHM?

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* 20. Was the anklet easy to wear during your daily activities, such as performing work duties, attending classes, exercising, etc.?

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* 21. Would you recommend Alcohol Monitoring/Alcohol Monitoring + EHM for people who may have an alcohol problem?

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* 22. Did you feel you were treated fairly?

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* 23. Do you feel you benefited from the Alcohol Monitoring/Alcohol Monitoring + EHM program?

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* 24. If Yes, how has Alcohol Monitoring/Alcohol Monitoring + EHM benefited you as an alternative to jail?

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* 25. Please comment on your overall experience on Alcohol Monitoring/Alcohol Monitoring + EHM, including any recommendations you have for improving the process and program.

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