Our plans will build on our current Corporate Strategy, and your input from this survey, along with other feedback you’ve given us, will directly influence these plans.

Feedback so far shows that our main priorities for the future should be to:
  • Invest in safe and well-maintained homes
  • Provide great customer service
  • Be a well-managed organisation
  • Be a responsible, sustainable, and ethical organisation

Question Title

* 1. Do you agree that these are the right priorities?

Question Title

* 2. If you answered ‘no’, what do you think is missing?

Question Title

* 3. Which of these priorities is the most important to you?

Question Title

* 4. Why do you think this is?

Question Title

* 5. Thinking about our priority to invest in safe and well-maintained homes, what should be our focus in the coming years?

Please rate how important each of these areas are to you from 1 to 5 (with 1 not being important and 5 being very important).

  1 (Not important) 2 (A little bit important) 3 (Moderately important) 4 (Important) 5 (Very important)
Making sure homes are safe e.g. gas, fire, and electrical safety
Delivering a quality and efficient repairs service
Investing in homes to keep them in good condition
Making sure the homes we provide are energy efficient
Building new homes to help with the local housing shortage

Question Title

* 6. Thinking about our priority to provide great customer service, what should be our focus in the coming years?

Please rate how important each of these areas are to you from 1 to 5 (with 1 not being important and 5 being very important).

  1 (Not important) 2 (A little bit important) 3 (Moderately important) 4 (Important) 5 (Very important)
Listening to you and taking into account what you tell us
Having lots of options for you to get involved with what we do and how we do it
Communicating with you in a clear, quick, and simple way
Understanding the different needs of all customers and using this information to make sure our services are fair and accessible
Having clear customer service guidelines so you can hold us to account

Question Title

* 7. Thinking about our priority to be a well-managed organisation, what should be our focus in the coming years?

Please rate how important each of these areas are to you from 1 to 5 (with 1 not being important and 5 being very important).

  1 (Not important) 2 (A little bit important) 3 (Moderately important) 4 (Important) 5 (Very important)
Using information about customers and homes to shape how we work
Improving the balance between how much we spend, the quality of service this will deliver, and the difference this will make to customers
Being a great place to work

Question Title

* 8. Thinking about our priority to be a responsible, sustainable, and ethical organisation, what should be our focus in the coming years?

Please rate how important each of these areas are to you from 1 to 5 (with 1 not being important and 5 being very important).

  1 (Not important) 2 (A little bit important) 3 (Moderately important) 4 (Important) 5 (Very important)
Focusing on environmental sustainability to reduce our impact on the planet
Working with partners in our communities to support customers
Working with our contractors in a way that brings good outcomes for customers, communities, and the environment

Question Title

* 9. Is there anything else you want to tell us that we should consider about our future Corporate Strategy?

T