Addressing Calls from Inmate Families to the Office of the Commissioner

The Tennessee Department of Correction is being inundated with communication (via telephone) from inmate family members wishing to speak directly with the Commissioner. TDOC is asking for input on how other agencies handle these communications.

If you have any questions, please direct them to durice.wallace@tn.gov.

Please complete the survey by January 11th, 2019.

Question Title

* 1. Please enter the contact information for the person completing the survey.

State/Agency:

Name:

Title:

Email:

Phone:

Question Title

* 2. How do inmate families bring their concerns to the Commissioners/Secretary/Director of the agency? Select all that apply.

Online form

US mail

Phone

Text

Fax

Other (please specify)

Question Title

* 3. Is the telephone system programmed with a calling tree?

Yes

Question Title

* 4. If you answered yes to question #3, can the family member

Leave a voicemail message

Talk to a live person only

Both

Other (please specify)

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* 5. Is there staff dedicated to responding to inmate family concerns received via telephone call?

Yes

Question Title

* 6. If you answered yes to question #5, where is that team housed?

Headquarters

Each prison

Other (please specify)

Question Title

* 7. Is there a policy in place to outline how inmate family members should bring concerns to the Commissioner/Secretary/Director?

Yes

Question Title

* 8. If you answered yes to question #7, can you email the policy?

Yes, I will email the policy to Durice.Wallace@tn.gov.

Question Title

* 9. Please share other information regarding your practices.

Question Title

* 10. Are there dedicated email addresses specifically for Family Concerns, for Medical, for Security and for all other concerns?

Yes