Freeway Service Patrol Motorist Survey

Dear Motorist,

The Freeway Service Patrol is a free service designed to relieve some of the congestion you may experience on the highway. To make this service as friendly and swift as possible, please take a minute to answer the following questions. Your responses will be used to improve this service.

Thank you

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1. Enter survey number (4-digit number found at bottom right of survey card)

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2. When were you assisted by Freeway Service Patrol?

Include date and time

Date

Time

AM/PM

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3. What highway were you traveling on when assisted by the Freeway Service Patrol?

Highway 17 (Beat 1)

Highway 1 (Beat 2)

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4. Which Freeway Service Patrol driver assisted you? (name and/or driver ID stated on survey card)

Jackie (16-004)

Joe (16-006)

Jack (16-007)

Kevin (16-008)

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5. How long did you wait for the Freeway Service Patrol?

A. 0-5 minutes

B. 5-10 minutes

C. 10-20 minutes

D. 20-30 minutes

E. longer

E. longer (please specify)

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6. How did the Freeway Service Patrol know you needed help?

A. driver saw me

B. used a call box

C. CHP requested assistance

D. other (please specify)

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7. Overall, how would you rate the Freeway Service Patrol?

A. excellent

B. good

C. fair

D. poor

E. other (please specify)

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8. If your car was towed off the freeway by the Freeway Service Patrol, how long before additional help arrived?

A. 0-5 minutes

B. 5-10 minutes

C. 10-20 minutes

D. 20-30 minutes

E. longer (please specify)

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9. How did you hear about the Freeway Service Patrol Program?

A. newspaper

B. radio

C. friend/relative

D. brochure

E. TV

F. when assisted

G. other (please specify)

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10. How would you improve the Freeway Service Patrol Program? (check all that apply)

A. good service, no improvement necessary

B. quicker response time

C. extended hours of operation

D. extended freeway coverage

E. improved driver courtesy

F. provide additional safety drop locations

G. other (please specify)

The Freeway Service Patrol is a joint effort of the Santa Cruz County Regional Transportation Commission Service Authority for Freeway Emergencies (RTC SAFE), the California Department of Transportation (Caltrans), and the California Highway Patrol (CHP).

For questions and suggestions, please call (831) 460-3216

After clicking the “done” button, you will be directed to the SCCRTC’s Motorist Assistance page, which has more information about the Freeway Service Patrol and related programs.