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NVDC Customer Satisfaction Survey 

1.For which type of document did you apply?  (Select all that apply)
2.Did you work directly with the USCG National Vessel Documentation Center (NVDC), or use a third party service?  Check out NVDC's website at:  www.uscg.mil/nvdc (Required.)
3.How much did you pay for this service?  Enter response in whole numbers (without $).  Check NVDC’s Fee Schedule at www.uscg.mil/nvdc
4.How did you submit your application to the NVDC? (Select one)
5.How likely are you to you to utilize the same method of submission in the future?
6.Please rate your experience with NVDC's application process.  Suggestions for improvement are welcome below!   
Strongly Agree
Agree
Neither Agree or Disagree
Disagree
Strongly Disagree
NVDC's website was easy to navigate.
I was able to find the information and instructions I needed on NVDC’s website.
I was able to submit a complete application package to NVDC on the first attempt.
I was kept sufficiently informed as to the processing status of my application.
The time to process my application and issue my Document and/or related Instruments met my expectations.  
The Document and/or related Instruments I received were accurate.
The overall service I received met my expectations.
7.NVDC’s customer service representative I spoke to by phone was (select all that apply):
8.NVDC’s customer service representative I interacted with via e-mail (webmaster) was (select all that apply):
9.Would you like to provide any additional feedback? Official Number and/or contact information is required in order to research issues/respond to inquiries.
Current Progress,
0 of 9 answered