Consumer Satisfaction Survey

As a valuable consumer of our case management services, your assistance in answering the following questions is important to improving our services. This brief survey will provide us with the feedback we need to review our services and take the appropriate steps to maintain a good service. Please take a moment to complete the following survey evaluating your experience with RSVP, Inc.

Question Title

* 1. My Rehabilitation Specialist explained the purpose of rehabilitation services.

Question Title

* 2. I participated in the development and revision of my Individualized Service Plan.

Question Title

* 3. My Rehabilitation Specialist communicated with me in a clear and understandable way.

Question Title

* 4. My Rehabilitation Specialist answered my questions and/or directed me to someone who could answer my questions.

Question Title

* 5. My Rehabilitation Specialist clearly explained my rights and responsibilities.

Question Title

* 6. My Rehabilitation Specialist treated me with respect and dignity.

Question Title

* 7. My Rehabilitation Specialist has remained in regular contact with me, and I can contact my Rehabilitation Specialist via telephone or email and receive a return response within 24 hours.

Question Title

* 8. My Rehabilitation Specialist explained what I could do if I was not satisfied with services.

Question Title

* 9. I was contacted by my Rehabilitation Specialist when my file was closed.

Question Title

* 10. What can RSVP do to improve the services we provide and/or the way we provide our services?