Ability to contact by phone
Ability to contact by phone Very Satisfied
Ability to contact by phone Satisfied
Ability to contact by phone Dissatisfied
Ability to contact by phone Very Dissatisfied
Ability to contact by phone Not applicable
Time on hold when contacting by phone
Time on hold when contacting by phone Very Satisfied
Time on hold when contacting by phone Satisfied
Time on hold when contacting by phone Dissatisfied
Time on hold when contacting by phone Very Dissatisfied
Time on hold when contacting by phone Not applicable
Response to service requests
Response to service requests Very Satisfied
Response to service requests Satisfied
Response to service requests Dissatisfied
Response to service requests Very Dissatisfied
Response to service requests Not applicable
Resolution of cable system outages
Resolution of cable system outages Very Satisfied
Resolution of cable system outages Satisfied
Resolution of cable system outages Dissatisfied
Resolution of cable system outages Very Dissatisfied
Resolution of cable system outages Not applicable
Effectiveness of Customer Service personnel
Effectiveness of Customer Service personnel Very Satisfied
Effectiveness of Customer Service personnel Satisfied
Effectiveness of Customer Service personnel Dissatisfied
Effectiveness of Customer Service personnel Very Dissatisfied
Effectiveness of Customer Service personnel Not applicable
Performance of service technicians
Performance of service technicians Very Satisfied
Performance of service technicians Satisfied
Performance of service technicians Dissatisfied
Performance of service technicians Very Dissatisfied
Performance of service technicians Not applicable
Cost of cable TV service
Cost of cable TV service Very Satisfied
Cost of cable TV service Satisfied
Cost of cable TV service Dissatisfied
Cost of cable TV service Very Dissatisfied
Cost of cable TV service Not applicable
Accuracy of monthly bill
Accuracy of monthly bill Very Satisfied
Accuracy of monthly bill Satisfied
Accuracy of monthly bill Dissatisfied
Accuracy of monthly bill Very Dissatisfied
Accuracy of monthly bill Not applicable
Quality of the picture
Quality of the picture Very Satisfied
Quality of the picture Satisfied
Quality of the picture Dissatisfied
Quality of the picture Very Dissatisfied
Quality of the picture Not applicable
Quality of the sound
Quality of the sound Very Satisfied
Quality of the sound Satisfied
Quality of the sound Dissatisfied
Quality of the sound Very Dissatisfied
Quality of the sound Not applicable