What is your Experience when lodging Claims using MyService
Please answer these questions ONLY if you have used MyService to lodge a Claim for Compensation
*
1.
Have you ever used or attempted to use MyService to lodge a claim?
(Required.)
Yes
No
*
2.
When using MyService to identify if you have
qualifying service
, did you know how to obtain your certificate of service, discharge certificate, your medical records or any document that identifies your previous service
(Required.)
Yes
No
If you answered No, why do you feel you did not know where to obtain the documents?
*
3.
When using MyService to make a claim for
initial liability
were you aware that both you and your doctor must use words that relate to a Statement of Principles as determined by the Repatriation Medical Authority so the claim was complete and adequately supported?
(Required.)
Yes
No
*
4.
Did you read the Statement of Principles that DVA rely upon before submitting your claim?
(Required.)
Yes
No
*
5.
Do you understand the difference between causation and aggravation of a medical condition?
(Required.)
Yes
No
*
6.
Did you use your own preferred medical professional to complete your medical assessments
(Required.)
Yes
No
If Yes, was your medical practitioner experienced with DVA forms, processes and terminology
*
7.
Overall, do you feel that with all the current resources available to you, you are able to lodge your own claims via "My Service"?
(Required.)
Yes
No
*
8.
Overall, do you feel that you had an equal opportunity to lodge a successful claim to the same degree as you would have if someone had assisted you with knowledge to relate the claim to a Statement of Principle?
(Required.)
Yes
No
*
9.
Do you have Active Service
(Required.)
Yes
No
*
10.
Are you aged between:
(Required.)
18 and 25 years
26 and 35 years
36 and 50 years
50 years +
11.
Do you have any other comments, questions, or concerns?
12.
What is your postcode
13.
We would appreciate it if you could supply your email address so it adds to the credibility of the surv
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